AirKeeper Avis 

The apartment was good, small but well- organised. Located conveniently which made our trip easier. Host was polite and helpful

Fantastic stay! The host was incredibly welcoming and the accommodation was spotless Really appreciated the little touches that made our visit extra special.

Had a lovely time. The property was basic but clean and comfortable. great for a no-fuss getaway

Central to amenities and the area was quiet. Minor issues were quickly handled by the host

The facilities were good, through the Wi-Fi was a bit patchy at times. Host was responsive when we reached out.

Enjoyed our visit. The apartment was comfortable and had most of what we needed. A quiet location which was exactly what we were looking for.

Nice place for a weekend stay. The property was clean and well-located. Easy check-in process and helpful host.

We left the following review on Google back in 2022 and AirKeeper somehow managed to have it deleted. I am reposting it here because I believe homeowners and investors should be aware of just how sketchy this company is. Also, I’m aware that AirKeeper pay for fake 5 star reviews on Google. Here is our Google review from 2022:

“Worst realestate experience of our lives!

We engaged Alexandro Homes aka AirKeeper (their other business name) to manage our holiday rental located in Broulee on the South Coast. The house was brand new when their contract commenced, literally, the home was 2 weeks old. AirKeeper’s website gives the impression of a well established, national property management business. However, they are anything but.

There was problems from the start, however, the most recent disaster was by and far the worst. I received a call from the guests who were staying in our holiday house. Turns out that on their first night in the house, the oven had malfunctioned and exploded. Glass everywhere. Complete safety hazard. The guests told me that they had tried contacting AirKeeper when the incident first occurred (3 days prior!) and all they had received was a standard text message saying, “someone will get back to you soon”. Wow.

After I was notified of the situation, I contacted a local property management company, to whom we’ve since taken our business, and within 24 hours one of their agents had inspected the property, photographed the damage, and engaged an electrician to remove the faulty oven and install a new one. Meanwhile, still not a word from AirKeeper. When we finally got a hold of AirKeeper and asked why our guests had not received a response in THREE days, we were told “sorry, we were in training”.

Other disasters over the last year include:

- We had also engaged AirKeeper to style and furnish our property before making it available for rental. Their installer (aka some guy they hired off Gumtree) dragged exposed metal across our floorboards and we had to have half the floating floor ripped up and replaced.

- We had the guests from hell over Xmas 2021. They trashed the place, and left a truckload of garbage (my husband spent Boxing Day at the tip). Again, we didn’t hear from AirKeeper for 3 days! If the cleaners hadn’t contacted us directly about the damage, so that we could action the necessary repairs ourselves, who knows what the next guests would have walked into. And to add insult to injury, we later found out that AirKeeper had left the guest who trashed our house a positive review on AirBnB!

- AirKeeper claim to have a team on-hand to answer guest and client calls. This so called “team” is an ever-rotating group of off-shore employees. After 12 months they still couldn’t get our names right.

- While they may have relationships with cleaners and tradies in metro Sydney, don’t be fooled into thinking AirKeeper have any kind of established network outside of that. Their so called “partners” either didn’t show up to carry out work, or when they did, they were rubbish. We found out from our neighbours that the cleaning company AirKeeper had engaged were at the house for a total of 30 minutes on one occasion, and didn’t even wash the floors! It’s a 3 bedroom beach house. We ended up having to engage and manage our own local cleaners, linen company, and trades, because AirKeeper couldn’t get this right.

- With the exception of when AirKeeper attended our holiday house to deliver the furniture (12 months ago) they have not stepped foot in the house since. How could they possibly have any idea what condition it is in, whether items need replacing, and whether anything is damaged etc. Our new property management company was shocked by this, and confirmed that industry standard is for an agent to inspect the property after each guest in order to assess the house for any damage or repairs needed.

We gave AirKeeper 12 months to try and fix some of these issues, and frankly their service offering progressively got worse and worse. At least initially they were apologetic for their screw ups, now it is clear they really couldn’t care less.

As a seperate matter, I’ll also be contacting the office of fair trading, as I find it hard to believe that these clowns are actually meeting the minimum regulatory obligations required to hold licenses as a real estate agents”

This is the worst place as well as company we have had to deal with.
Their bedsheets had not been changed, some had blood as well as hair. The towels had makeup stains on them. The oven had oven cleaner, drawers had leftover breadcrumbs, rat poo under the table, leftover food in the oven tray, rusty pans and pots well the list goes on.When we contacted the property manager, they said they would rectify the issues in 30mins but the cleaners rocked up pissed at what we showed as concerns. They deemed the issues part of a deep clean and that they couldn't change the sheets. I checked in at 3.15pm and as i am writing this at 7.15pm nothing has been organised nor cleaned. I am disappointed at paying $1400 for this and the cleaning fee being $400. And to add a $24 card processing fee.

One of the most unethical companies I have encountered which is evident with the high turn of staff they can’t keep.

Horrible customer service and poor management. We arrived at the property and walked up the front stairs which we all almost fell down because the steps were very loose.
Then we went to turn the only air conditioner on in the property, but found it to be completely filled with thick dust and all sorts of coloured mould, and a lot of it. The air coming out was smelly.
The aircon looked like it hasn’t been cleaned in many years!!
Then we went to the bbq area which was filthy. Burned bits all over it, covered in old oil, and a puddle of oil under the bbq. (Even though they threatened us with a cleaning fee if the bbq is dirty)
When we asked airkeeper to send an air conditioning technician to clean the air con, they refused and instead sent a regular cleaner for the next day. Cleaner arrived over 2 hours late so we couldn’t wait any longer and left the key in the lockbox for them. When we returned we found the lockbox wide open with the key inside, for anyone to take and have access to our belongings.

Hopeless customer service where they act like they are nice and helpful but the results are rubbish and a complete waste of time and money.
I won’t be staying at any properties run by air keeper again.

Good property, let down by really poor management with poor communication when things went wrong. Firstly they communicate to booking.com that my payment details were not valid AFTER charging for the property, the power went out after a storm and it took them 6hrs to get back to me with where I could find the fuse box to turn if back on, 14hrs without hot water, which once they finally got back to me after many phone calls was a simple press of a button to turn back on, easily and quickly fixed by someone who knows the property, which they clearly don't. I feel sorry for the property owners as this ends up reflecting back on the property as I would recommend AVOIDING any properties managed by AirKeeper at all costs.

Airkeeper failed to manage a property and keep up with simple maintenance requests from guests, resulting in no bookings and barely being able to break even.

After I instructed Airkeeper that i would be residing in my own property moving forward. I was told I needed to pay $500 a month to reside in my own property. Which was promptly withdrawn after I proved that I supplied adequate notice.

Apon returning to the property that was mismanaged by Airkeeper, i noticed several issues. One was that the carpet was loose from the floor, creating a potential trip hazard and liability.

Black mould filled the walls of my shower. Kitchen walls marked with an unknown substance. There was a mouldy jar of curry in a cupboard. A kitchen rug stained.

I have vaccuumed the floor several times and had to empty the dustbin several times. Window ledges were super dusty. Kitchen exhaust greasy. Kitchen counter needed a few wipedowns. Crumbs scattered on the kitchen counter.

The coffee table had cup marks. There were dirty mirrors throughout.

The dining room table was too unstable to drink coffee from, let alone enjoy a meal with my family. We had returned from cyclone ravaged north Queensland.

I was told that the apartment had been cleaned after a guest. But it hadn't looked like it was cleaned for months.

Before writing my review I expressed my concerns with Airkeeper but was met with countless excuses. I was concerned about the health of my family as it seemed like the carpet hasn't been cleaned in between guests. I asked Airkeeper to clean the carpet as well as do another apartment clean. I got a response a week later.

If you own a property please consider another management company to ensure your investment is taken care of.

If you want to do short term accommodation rentals with your property, I would recommend you stay away from Airkeeper. You will have bad reviews, as they do not care about your property or you. Your property will get damaged and they still won't care. They will blame you. I switched away from them soon after I realised this.

I have also heard so many horror stories from guests about the way they deal with guests. No-one speaks English, as the owners of the business do not take calls. They outsource everything. They dont get back to guests who contact them for 24-48 hours. Even then, they do not help them, and are rude, then you will get bad reviews. Their cleaners are shocking. Its super basic cleaning. They won't clean your house properly, and leave it dirty.

Just trying to book on Airbnb was a task. We eventually chose another Airbnb rather than jump through the hoops for this management group.

They could not tell me even how the personal data would be used !

Do NOT book through Airkeeper. They took a 10% deposit out without my confirmation of the booking. As I am overseas I was charged a conversion rate that was more then they refunded me. They refuse to give me the difference.
A total scam - beware!!

EDIT …….. this has been added since airkeepers response…. Airkeepera response is full of lies. There weren’t cans left behind at all. My children had termites crawling over them in their sleep and airkeeper think this is ok. 100% correct Airkeeper Mutual respect does go along way, and Airkeeper showed no respect from the start. YOU COVERED MY CHILDREN IN TERMITES!

Everybody be warned stay away from Airkeeper they are a bottom feeder business with no moral compass whatsoever!

This company needs to be avoided at all costs.

If you would like further details and screenshots of communications with airkeeper please reach out I’m more than happy to share with any interested party. Also do a search for yourself on airkeeper and u will see how bad they really are

I have never stayed in a more disgusting place !!!!!!!
I have never dealt with such arrogant property management, and i have never stayed where the termites have made a visible nest pertruding the floorboards and covering the walls and all of our belongings in termites!!!! even my two year old daughter had them crawling over her while she was sleeping. Yet u think this is ok to give a partial refund of 20% for 1 night!!!!!
They then made up stories said that my family brought them in.
This is far from good enough, to top this off i checked the structural bearers underneath the house to which I wrote an engineering report detailing the findings. you housed my family in a death trap and are proud u got away with it!!!!!! except u didnt and u wont. I will never stop.
I will be taking legal action against Airkeeper and i strongly urge anyone left in a similar situation to do the same. dont let Airkeeper ruin your mental health by sending you around in circles for weeks trying to manage cost reduction for a terrible business model.

Certain staff (can not name the manager) from Airkeeper specifically is a low life bottom feeder who will steal your money. she has no compassion for children or families and absolutely no care for consumer law, no care for the Health and safety legislation and no care for the building care. Liza and Airkeeper think they are above the law.

See photo below for proof, do yourselves a favour and stay away from airkeeper all together. They are criminals and its time they get taught a lesson!

I will never stop name removed!!!!!

To all the property owners, don’t waste your time with this company.
Horrible service and extremely unprofessional people. I took appointment twice to meet someone at the property and these people at Airkeeper didn’t shop up.
I travelled all the way from Sydney to hunter to meet them.

Absolute USELESS

If you are looking for a company to manage your property, my advice is look elsewhere. There are so many bad reviews from property owners about this company, it is worth checking it out. And some of Airkeeper's responses are just laughable and pitiful, they can't own their mistakes. The fact is that they are a scammer company that will take every cent from you. Photos cost twice the market price, they charge you 50 bucks for some mini ammenities that are worth cents (it is not optional by the way). Not to mention charging almost 200 dollars to clean a one bedroom apartment and pay the cleaner peanuts for it. They promise you the world at first, then once you sign a contract the problems begin. The salesman at the office and the area manager lie a lot. They blame the guests, the cleaner etc, for the problems, but the problem is never them. Beware. They could only give me an average of 5-10 booked days a month. You can't even cover your mortgage and strata let alone make a profit. I gave them the opportunity to manage my property for 5 months and it kept getting worse. The last straw for me was when I arrived at my property only to find out Airkeeper hadn't sent the cleaner in 8 days. The rubbish was stinking up the whole place, the coffee pods cooked inside the machine and created mould not to mention other gross bits I won't bother the readers about. And they blamed the cleaner, didn't take responsibility for it of course. Such bad management. Once I cut ties with Airkeeper and managed myself I started having bookings almost everyday. Don't be convinced by the high rating on Google, check out the lowest scores.

UPDATE - after I’d left this review they’d replied I messaged and said
“Hello just wondering why has my reservation been cancelled?? And the price has tripled for the dates we wanted”

They said “we are truly sorry for the inconvenience”

“We are so sorry that we had to changes to our software”

(bearing in mind these dates were still available - so there reply to this review is a load of rubbish)

I booked yesterday a flat in Australia, good job it wasn’t last minute, For December for a week it was £457.88 for 7 nights. I then check my phone and the airkeeper had cancelled it and refunded my money this is all within 8 hours. I booked through Airbnb so didn’t think anything of it.They’ve also put the money up on Airbnb to£1794 for 7 night. They’re also yet to reply to me. They were very quick to send out messages to me but haven’t replied to mine.