AirKeeper Avis 

i booked 1 week in advanced for my team that were travelling 5 hours to stay there.
They gave me greif going back and forth has i had to put the names of them men staying and due to the fact it was a company paying for it they said the names didnt match.

I had to send them credit card authorisation from, photo of my director, his drivers license, the credit card all via email for them to accept this. That wasn't good enough so i had my director call them. Then i had another entry form to fill out with all the peoples name on them.

They then took full payment and sent a confirmation receipt.

1 hour away from the place we ring to get a code to check in, and they said they cancelled the booking. No notification, they can hardly speak English and pretty much told me too bad sorry.

I asked who cancelled it and she said the computer.

This is the worst ever place my men had to find separate motels as there wasn't one to accommodate them all together as such late notice.

I would sleep on the street before i booked again.

We had a highly disappointing experience with AirKeeper. Despite their promises of exceptional short term property management services, the reality was far from satisfactory.
The company's operations were poorly managed, evident from the high turnover of staff members. This constant change in personnel made it difficult to establish any reliable communication or build a rapport with the team. In 2022 it appeared that there was no-one at the management helm of Airkeeper.
One of the major letdowns was the lack of local managers, which was a key selling point for us when we initially decided to work with AirKeeper. Instead of having dedicated local managers overseeing our property, we had a manager who we later found out was thousands of km’s away in another state and had no knowledge of our area, attractions or support services. A random cleaning service, who had never met a representative of Airkeeper, was appointed to handle the property preparation for guests. We often found hospitality and cleaning supplies to be lacking when we visited the property as these were posted to the cleaner. As a result, the property was badly presented to potential guests. There were also damages and losses which were not adequately addressed by Airkeeper.
In conclusion, I cannot recommend AirKeeper as a short term property management agency. Airkeeper’s poorly operated business, high staff turnover, and failure to deliver on their promises left us thoroughly disappointed.

Think twice before you book any properties that have “Airkeeper”managing them,
They don’t think twice about cancelling you at the last minute without any excuse and then you will have to wait up to 14 business days for your money back from Airbnb.

I would strongly caution anyone who is looking for an airbnb manager, ask yourself, do you want to hand over your property to a company who shows complete lack of care after sign-on? I've been a property investor for many years, and my experience with Airkeeper is one of the worst. To list a few issues: onboarding photography worse than photos you take on your phone, their manager even admitted that it's bad. Agreed to re-shoot but never did it for 4 months, even though there was vacancy for weeks. Damages in the property were not reported and no one held accountable, until I found out myself. Even simple things like getting keys from them have taken a few back and forth to get it right. All of these are documented by emails. I have terminated them after months of frustrations and disappointments. I hope my review would spare other home owners some pain.

Stayed at their property in Woy Woy.
Raised concerns regarding the cleanliness, maintenance and their amenities. None of the concerns raised were addressed.
- Provided inaccurate address (we ended up on some poor fellas driveway, scared the daylights out of him)
- Upon arrival, the house smelled musky, the bedrooms were worse.
- Couldn't open up at of the windows, none of the keys provided worked for the windows.
- Couldn't use the outdoor furniture and deck because it was covered in dirt/dust/ leaves/ mud
- the fly screen on the doors had holes in them, so when we tried to air out the place, we were letting in flies and mosquitos.
- The bedrooms were hot and humid with dust blowing ceiling fans
We stayed there for 2 nights and 3 days.
Check in is 3:30pm, issues raised (mainly begging for assistance to get the windows opened because everything else we were happy to let slide) but not response.
Surely, at the very least the $295 fee should be reimbursed, but no. They declined the request for this refund and said something to the effect of 'We wish you had raised these issues early so we had the opportunity to address them'. I did, via a phone call with a confirmation message and pictures following up via the app and no one got back to me.
Charming Cottage by the Waters? The only thing accurate about that title is by the waters.
Never again will I book any AirKeeper AirBnB. I am going to copy and paste this review on every accomodation platform.