Lauren at airpets was a great help in assisting us with getting Nacho from London to Auckland. Everything was clear and planned out perfectly and we couldn’t be happier. Lauren is an asset to airpets, we highly recommend

Lauren was yet again absolutely fabulous especially as we as owners are always stressed traveling with our pups.
It all ran very well, no last min hitches and it’s def all in the preparation!

Highly recommend Airpets for relocating your pet.

We recently moved our dog from London to SG. It was very easy and straightforward. We provided necessary documents from the vet and the Airpets team did all the rest, including liaising with the SG agent. The team that picked our dog up was friendly and great. We’ve received updates from them as our dog have to stay with them 2 days ahead of the flight. Our dog arrived in a huge spacious crate and did not show any traumatic experiences (thankfully). I was very nervous throughout and thankfully everything went smoothly and drop off was bang on time. Thank you Lauren for organising the move and will highly recommend the team.

We have used Airpets several times over the last few years and wouldn’t go anywhere else. Lee and his team provide an excellent service which takes the stress out of transporting our little dog to and from Barbados. 100% recommend Airpets to anyone thinking of flying with their pets.

We would highly recommend Airpets to anyone wishing too transport their pets overseas.
From the start of the process we had our own dedicated person to take care of the process .Sophie Powell helped us through the whole process of flying our 15 year old Poodle back to Australia .In fact Sophie has helped us twice now flying our poodle back to Australia .
From Sophie providing our vet with a schedule to providing help with paperwork and payment for quarantine.
Airpets even took care of Bear for a few days before his flight back to Australia in there kennels Heathrow.
We wouldn’t use any other pet carrier .
A Five star service for pets .

We worked with Amber and the AirPets team at Heathrow (bring our pup Maisie over from New Zealand), and they were absolutely great. Amber was really helpful and friendly, and the pickup process couldn’t have been easier.

The collection area was well organised, and Maisie was clearly well cared for — happy, healthy, and ready for a cuddle when we arrived!

Thanks to Amber and the team for making everything so smooth and stress-free.

Airpets helped clear our cats at customs when arriving in the UK - Amber was a great help and kept us updated where she could! A great company who really cares about the work that they do!

The experience with Airpets was nothing short of a nightmare. Emily’s communication was consistently unclear, riddled with errors both written and verbal, which created confusion and stress at every step. My dog Ozzy endured multiple flight changes and an unnecessarily traumatic journey from London to Houston, Texas.
We were hit with unexpected fees almost daily, including a £625 brokerage fee for a broker based in Florida who did absolutely nothing. I had to self-clear Ozzy myself - something I was explicitly told would be handled for me.
To make matters worse, the management team -Jake and Lee - have completely ignored my emails. Their silence speaks volumes about the company’s lack of accountability and care.
This entire ordeal has been deeply upsetting for me, my wife, and most importantly, for Ozzy. I would never recommend Airpets to anyone. They failed us at every level.

I cannot thank airpets enough. We relocated from the UK-USA recently and we have a little dachshund that needed to come too. With him being such a nervous dog and so small - I obviously feared the worst.

Emily reassured me sooo much on this. He had to fly into LAX due to it being too hot into PHX and it was a breeze. I am so beyond grateful.

Everything was explained perfectly, I was kept up to date on his journey whilst at Airpets and nothing was too silly to ask.

100% recommend.

Great help for a very difficult process moving our dog to Australia. Sophie was fantastic. Would highly recommend.

Amber and the team provide an excellent service for arrival of animals into Heathrow. I have two snakes (one of which is CITES listed) and so the process was a bit complicated. Amber kept me up to date with their arrival process with clear communication, including an overnight stay at the airport while customs checks cleared. Both of my snakes arrived safe and sound (I used the delivery service) and I would be happy to reccommend them to anyone wanting to navigate customs for reptile imports.

Airpets made the whole process really smooth and helped at every step of the way! Sophie was incredible and always got back to us promptly with any queries we had, and held our hand during every step. Our dogs were really looked after during the journey and we had regular updates and photographs which eased our minds! I can highly recommend Airpets and I would now never use anyone else!

Sophie and her team were great and took care of our pet Jack Russell. He stayed with Airpets on two occasions and seemed happy to be there.

Sophie also managed the return journey from the UK back to Australia, all the importation paperwork, flights etc.

After collecting our “boy” from quarantine in Melbourne he looked in good condition and seemed none the worse for what was a traumatic period for a little dog.

I would recommend Airpets to anyone looking for a pet transportation company.

I recently sent my 2 Jack Russel's from South Africa to the UK to my family. Amber from Airpets handled the UK side of the transfer and the service was outstanding. She gave full details on what to expect when the dogs arrived there. We received regular updates through the customs process. It was fantastic as I am still in SA.

Emily was such a kind and knowledgeable person and helped me with relocation of my Yorkie from U.K. to Canada. I def recommend this company.

Our dog Belle came with us to Sydney and Airpets arranged her transport. Sophie at Airpets was great, friendly, practical, knowledgeable and had an answer to all our anxious questions. It is a stressful experience but Airpets and Sophie managed us through it!

Airpets recently helped to relocate our two dogs to Australia from the UK. From start to finish, Airpets were excellent. Both doggies arrived safe and well and are now with us in our new home. Particular thanks though must go to Sophie our Airpets contact throughout. Sophie was nothing short of delightful to work with and was always there for us, answering our calls and emails promptly and always with a cheery manner. She is extremely helpful, knowledgeable and understanding of the needs of both the dogs and us as owners. I would certainly use Airpets again if needed.

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Sophie from Airpets was absolutely amazing in facilitating our dog Ralph’s journey from the UK to Australia! Everything was handled perfectly — from the paperwork to the travel arrangements — and it made what could have been a stressful process feel smooth and worry-free. I’d highly recommend Sophie and the Airpets team to anyone needing to relocate their pet internationally.

Emily from Airpets was amazing! She was always responsive and helped with odd questions as this was the first time moving a dog overseas! Would use the service again.

We made the choice to move back to Australia after a long time in the UK and we were taking our British Shorthair cat with us. The whole process initially was incredibly scary for me and I convinced myself that bad things would happen, but Sophie from Airpets held my hand through all of it, and in the bad moments of me dreading my beloved cat's travel I would read her emails which reassured me greatly.

It's such a difficult thing to entrust strangers with your pet, especially as they're part of your family. But I have zero regrets. The whole process was so seamless for us. Airpets organised everything, told me what to do and when. And honestly it was super easy.

I picked my cat up from the quarantine facility today. His stay there was a little rocky, he wasn't eating and only drinking a little bit and had crystals in his wee which indicated dehydration (all very normal with this travel). We sent a vet in who was fantastic and after a little treatment (for low to mild dehydration, anxiety and nausea) he perked right up and started smashing his meals.

When I picked him up I was bracing myself for him to look poorly and not be himself. Aside from a little weight loss he looked so happy and healthy. After a couple of hours he's ruling the roost of his new home and eating us out of an income.

I wanted to share all of this in case it helps someone who was as scared as I was with making this decision. I can't really express how anxious I was. I started taking meds to cope with it!

Sophie from Airpets is so wonderful. I would choose Airpets 1000 times over. Thank you so much for not only getting our boy safely to us, but returning him in a happy and healthy condition. I'm forever grateful! Xx