We used AirPets to get our Golden Retriever x Poodle back to Australia after nearly 3 years in the UK.
Sophie was great to deal with, answering all my questions and concerns.
We had our dog picked up from our home, the driver was lovely and made the sad goodbye a much nicer process. Would definitely recommend AirPets!

Our dog Honey came with us to the UAE and Airpets arranged her transport. Sophie and Lauren at Airpets were great, friendly, practical, knowledgeable and had an answer to all our anxious questions. It is a stressful experience, but Sophie and Lauren managed us through it. From the first call to us collecting Honey from the airport at destination - reassurance every step. Thank you very much

We have just moved our labrador, Meg, from the UK to Australia and we couldn’t be happier with the Airpets service.
Sophie was amazing from start to finish. The process to get into Australia is complex and full of procedures and paperwork, but Sophie gave us just the information we needed when we needed it. We were given very clear next steps at each interaction including a vet schedule of what Meg needed to have, the date range when she needed it and the documents that needed to be provided.
We flew out a few days before Meg and were very anxious about her travel. Sophie sent pics of her in the “Heathrow Pet Lounge” and after her night at kennels before she flew, assuring us that she had been good for the vet checks.
Sophie let us know the quarantine process in Australia abd sent through all documents immediately. I’ve just picked Meg up and she appears well looked after and happy.
I would recommend Airpets 100% for moving pets around the world.

Airpets were great at navigating the complex process to get my 4 cats from the UK to Australia. Sophie was excellent in supporting me through the process. I would recommend Airpets as a pet mover.

I cannot recommend Airpets highly enough. They helped us with the clearance for our dog travelling from Georgia, which is an extremely difficult and complex case due to the number of documents required and their very short expiry dates. Every step needed precision and careful attention, and the team handled this brilliantly.

A very special thank you to Jodie, who was absolutely amazing. There were moments when I felt overwhelmed and close to giving up, worrying that the documents wouldn’t work — but Jodie stayed positive, encouraging, and incredibly supportive throughout. She was always quick to respond to my emails and questions and explained everything clearly.

She truly went above and beyond. Many people might have given up halfway through such a complicated process, but Jodie encouraged me, took full responsibility, and handled everything at the highest professional level. Thanks to her, what felt impossible became achievable.

I’m deeply grateful for her dedication and kindness, and I wouldn’t hesitate to recommend Airpets to anyone facing a challenging pet travel situation.

Millie arrived in the US happy and healthy! Ailise was fabulously responsive, supportive, and kind to me throughout this stressful process. The pricing was not only competitive, but as transparent as it gets. I would use airpets again, but I hope I don’t have to :)

Airpets have been incredible from start to finish & I really couldn’t recommend them enough for the peace of mind and support they have provided.

Having already relocated to Australia, Sophie & team arranged everything in the UK with my parents & were able to make the process as smooth and easy as possible. Pablo, being a frenchie, required additional tests, alongside all the paperwork for quarantine in Australia. Sophie was always on hand to provide guidance and reassurance on any questions throughout the process.

Thank you again! 🐾🐾

We were pleased we chose Airpets to relocate our cat from the UK to Norway. They made what appeared to be a complicated and bureaucratic process straight forward. Lauren, our consultant, was excellent. She provided a great service - communicate, informative, helpful, friendly and caring - and thanks to her and her colleagues our cat arrived safe and well to his new home.
We found Airpets a great company to deal with and would happily use there services again.

We dealt with Lauren for the moving of our dog from the UK to Bangkok. The communication, service and care could not have been better. If I were moving an animal anywhere out of our into the UK I would not hesitate to make use of their services again.

Will strongly recommend airpets to anyone that requires pet relocation support. After doing price comparison with several other companies, airpets was the most reasonably priced one for the service provided. Shoutout to Lauren who was very patient and understanding with us through the process of relocating our cat (British shorthair) from UK to Singapore!

Lauren was outstanding. The epitome of first class customer service. I relocated to the UAE and Lauren dealt with a garage of questions from me for months before my pets departure date. Not once did she come across short or impatient.

The cats arrived in their crates very well organised. The crates were more spacious that I had expected. Airpets have a relationship with Sandy Paws (UAE side) which made everything a lot easier int erms of communication between the two parties.

I initially considered doing all this on my own without an agent and I'm so glad I managed to get the funds together to hire Air pets because it takes a massive weight off your shoulders. I highly recommend them.

Relocating the most important part of a family is a worry. The team at Airpets with Lauren as agent were simply amazing. They overcome all challenges to organise the very uneventful relocation of our beloved Bella from the UK to South Africa. They are true animal people and their empathy and professionalism made this big event run smoothly.

Sophie took care of our process from start to finish. Incredible kind staff, from pick up our dog at home, photo updates before the flight and speedy process at the destination. I couldn’t recommend more.

Airpets in conjunction with Jetpets in Australia did a fantastic job of getting our dog from the UK to Brisbane via quarantine in Melbourne as we relocated back to Brisbane from the UK. They lead us through the quagmire of administration and plethora of Vet visits. Our dog is happy and and we as a family are therefore very happy in general and with the support and service we received.

Airpets were amazing from the get go. A special mention to Sophie who handled the entire process of exporting our dog from the UK to Australia. The process would have been so complicated without Sophie’s expertise and knowledge.

Our dog arrived in Sydney after her 10 days in quarantine safe and sound which was the only goal we had.

I can’t recommend Airpets enough!

Thanks Sophie 😁

Amber did an incredible job communicating with Taiye and the crew in Lagos who handled my puppy’s transfer. Everything went extremely smoothly and they were very communicative. My puppy arrived happy and well fed. I can’t recommend them enough!

I can’t recommend Airpets enough. We transported our 12 year old golden doodle to Australia, which is a very complicated process. Many layers of bureaucracy that we could have easily got wrong if we did it ourselves. Thanks everyone!!

I used Airpets as a customs broker for my flight from the U.S. and had them board my two dogs for nearly a move while I settled into the country and found a home. Amber was the one assisting me with every step and I don’t think I could have had a better experience! She was so patient, kind, and took time to explain all the options, procedures, and paperwork needed when it came to UK health certificates and custom clearance. We were in contact via email for nearly two months and Amber was so pleasant to work with! She would email pictures of my dogs and give updates on how they were doing. When we got our dogs delivered from them, they seemed very happy and well taken care of! In a very stressful time of an international move, I’m glad Airpets was there to help make things easier.

Sophie has been absolutely amazing throughout our journey in getting our miniature dachshund - Rolo over to Australia from the UK. Sophie kept us well informed at every step of the way in relation to Rolos scheduled to ensure we met the requirements to allow Rolo to do 10 days in quarantine as opposed to the 30 days. Nothing was too much for Sophie and if we needed anything Sophie was always readily available at the other end of the phone.

We cannot recommend AirPets enough, they are reasonably priced and worth their weight in gold.

Completely exceeded my expectations. Airpets were recommended to me to fly my French bulldog from London to Dubai, even with the recommendation I was still very nervous but they really took care of everything so well.

I reached out approximately a month before the intended flight date. Price wise, they were better than what I’d been quoted elsewhere - it’s an expensive process so I appreciated the costs being communicated so clearly.

Throughout the entire process, communication was exceptional. All of my emails were replied to within the hour with all the information needed. My dog has never travelled before and I had a lot of questions so, again, this was very much appreciated.

Ailise was absolutely brilliant before, during and after my dog’s flight. Upon arrival to the Airpets dog hotel, my frenchie was obsessed with Ailise which was very reassuring. She sent me update pictures and videos of my dog enjoying her stay there, with lots of outdoor space and toys to run around and tire her out before her flight.

No request I made for Ailise was too much - she completely calmed my nerves and made everything so simple. I was able to track my dog through the cargo tracking and get a good idea of timings for when she would be delivered to my door in Dubai.

Overall, I would absolutely recommend Airpets and am so so very thankful to Ailise for her communication and willingness to go above and beyond for me and my dog. She made what should be a stressful experience feel so easy.