Airport Home Appliance Avis 

Just successfully bought a new washer & dryer, all virtually. Had specs sent, info emailed back & forth, a few phone calls, the delivery & installation was done. Still need to find out about the rebate, but other than that, it was a very good transaction. The Electrolux models have been great! Thanks.

Nathan and Lyla wew very helpful! Thank you

Great service selecting a dishwasher, very quick and thorough delivery.

We love our new refrigerator. The team that delivered did a great job removing our old one and putting in the new one. I would love to give 5 stars but I took one away. When we bought our refrigerator we told the saleswoman that we were going to have a plumber come in and run a line for the ice maker for our new refrigerator. The plumber ran plastic line and the delivery team said they couldn't connect it because we didn't have copper tubing. If we had been told that we needed copper tubing run, we would have done that. We ended up calling a plumber to come the next day to connect it.

Poor attitude of delivery/install team. They were dismissive of our concerns; just seemed to want to finish as quickly as possible. Scratched a washer in the process (subsequently replaced). We got one follow-up voice message from a service manager, but our attempts to reach him or any other responsible manager afterward failed. This poor experience has impacted our view of Airport Home Appliance to the point that we'd rather purchase elsewhere in the future.

Do not do business with Airport. Once the sale is completed, Airport ignores you. I purchased an extended warranty on a product & Airport has ignored my claim even though I was approved for a replacement product. AIrport simply does not return calls. I suppose I will have to use small claims court.

excellent, the sale person Mr. Curtis Frise was wonderful, best price, delivery on time, everything is excellent.

Satisfied with the courtesy of the men who set up the new General Electric refrigerator and removed the old one. Thank you.

My overall feedback is excellent. The process of looking for the correct appliance and the depth of knowledge was prominent when talking to Amos and Mac. The delivery experience is also great when our refrigerator was delivered, they provided us helpful tips for us to maximize the appliance. When the washer and dryer came, they also provided the same level of service. The only drawback that I experienced would be for the additional follow up. We were informed that some parts of our dryer are missing and the branch would be reaching out to us for this situation. I've called multiple times and emailed but had not gotten any callbacks for this specific situation.

Good communication. Delivered right on time. Great service.

Very knowledgeable seller. Not pushy, friendly. We bought a range oven and was delivered the week after on time. Impeccable service. Great prices!

Do not, under any circumstances, do business with Airport Home Appliance, unless you like getting so-called "new" major appliances that literally fail in a few months. California law imposes an implied warranty of merchantability on companies like this, but they breach that statutory obligation, and sell you junk. Be warned and shop elsewhere.

Excellent customer service,
Delivery people were professional, careful and polite

Great salesperson at the time of purchase and follow through and making accommodations, Manuel. Franscisco's delivery and installation team was fantastic, knowledgeable and efficient. Pricing of products and extras was not convoluted, no following the pea under the shells like American. Only downside is that inventory was somewhat limited and that back order could stretch to October, probably the same for all appliance sellers.

We got off to a bad start when the webpage did not reflect that the refrigerator we wanted was out of stock. We also did not get the promised 24-hour phone call confirming our order. The chat feature did not work. When I finally called and was told about the problem, we were able to order a different unit and they were very nice from that point on, especially Leela. Delivery was good. The manual for this fridge is sorely lacking in information about the interior of the fridge but I was able to find some on-line. Considering pandemic conditions, I understand they have not had time to get their on-line ordering system efficient, however, it seems like it should be a top priority.

Excellent customer service from sales and delivery .
I’ll be back

The staff was very helpful and knowledgeable. A Paulo was wonderful. He kept us updated on our purchase and it’s arrival. He was always in contact. I will continue to purchase appliances there.

Fine service but only frustrating issue is that they promised a delivery date and then that date for postponed a number of times until it was nearly 2 months late and then they didn't apologize or offer to compensate me. They also had a floor model I offered to take given their delays and they wouldn't do that despite being so late with delivery.

Delivers were not able to install the refrigerator due to a missing shut off valve.
Linda (Airport sales person) arrange it to have them return to install once the valve was put it. Everything was taken care of nicely.

Service with Benny Wong was good. He explained the order and delivery/installation process, and was efficient. He followed up when delivery was being scheduled. He could not explain, however, the differences in price at the store vs online, which was cheaper.