ALDI Stores Australia Avis 

This evening my wife and I went to Aldi supermarket in station street, Box Hill. We were not aware of the time of the closure of the supermarket for the day. The door was open and we went in to buy an item we wanted while the store announcement was requesting customers to complete their purchases as the store will be closed shortly. In the meantime, one of the staff members - James confronted us and wanted us to leave the premises immediately as the store is already closed. We explained that we would not have not have entered the store if the doors were closed.
As regular customers of the store, we were extremely dissappointed with the behaviour of James who demonstrated very poor customer service and etiquette.

After years of shopping at the Leopold store I have overall found Aldi to be fine, the staff are usually helpful on surface level information but don't expect them to remember your face and don't take a bag in while they're busy because you might end up being treated discourteously by one of the staff.
It's too difficult to do their job without using store policies to waste peoples' time intentionally in my recent experience. Aldi's website's complaints system yields no response and merely serves as a voluntary motivations list.
I'll keep shopping at this store with a better gauge of the environment entering into the holiday season but keep your guard up when dealing with the cashiers, they aren't your friend and they seem to condone hiring people that will take an opportunity to flex some minor authority over you to vent their frustrations in both active and passive aggressive manners when you're both co-operative and innocent without an acknowledgement let alone an apology for the insult or inconvenience.

Today I found out how ALDI reap people off. I buy a $25 SIM card from them last month. Yesterday I bought another $25 recharge from store asking them to give me monthly recharge. Today after few calls I found it was PAYG and keep getting messages I have $10 left , $8 left…one of the expensive call I had ever. I rang the customer service where the lady was irritating and was not helpful at all. Be careful from reapers guys. This is how they give groceries cheaper.

Customer service was very good friendly staff discounts are wild

I do like shopping at Aldi but I hate the check service, it makes me cringe, it always has and wish they would take the pressure away from customers and stop the staff from just shoving everything at you and give you time to pack the bags and leave the counter before having to make payment. You can feel it makes the staff, you and the next person uncomfortable with each other that close trying to pack groceries, especially if there’s also children.

Aldi peanut Butter made in India . Taste Terrible compared to Argentinean made before .Aldi changed supplier to buy cheaper brand . Not buying Peanut butter from Aldi anymore !

great shop cheaper than Coles ,and quiet and peaceful ,no music great

Skim milk in WA has been in very short supply, often none available anywhere. Same applies to 750ml organic passata and brioche buns (regular and hot dog) Been a regular customer even before they opened in WA however getting annoyed with almost constant lack of stock, so now going to Woolies....what's going ALDI? Pls get your act together in WA thx

Aldi at The Mall in Tweed Heads is worth a visit. As with most Aldi stores, there is plenty of room to move around the aisles and it is not crowded like some stores. I have very rarely seen the shelves empty and the stock is always being filled up. Check-out is the only problem when there is only 2 lanes open. Best bet if you don’t have too much, is head to the self serve (card only) could save a bit of time. Staff have always been pleasant if there is an issue or problem or just an inquiry. We have an abundance of the big name Supermarkets so it is quite refreshing and a lot of the times ‘cheaper’ to go to Aldi. If you’re willing to try a few different products but the same outcome then pop into an Aldi Store. Our 10+ yr Kitty Cat will not touch a thing else except for Aldi Cachet Cat Food at 99c a Tin! I have spent a fortune on more expensive brands which she had refused to eat so it was a funny surprise to find she prefers one of the cheapest…..from ALDI

Love Aldi. Shop here weekly. But please STOP purchasing dodgy rock hard unripe Banana's! I dont know how you make them loop yellow and ripe but please.........

Aldi has to stop advertising products that are never there on the date advertised, or don’t turn up at all - it’s happening so often it’s beginning to look like false advertising. Last week it was the sheets, this week the ceiling fan and the Christmas sweets. Also, store has very bare shelves, lots of every day products missing and restocking trolleys in the aisle causing bottlenecks. Aldi Maryborough QLD lift your game!!!

Christmas stock advertised in catalogue and when you get there, SORRY no stock blamed on warehouse.
I do hear that over East gets their stock on time and we get the leftovers. ORDER MORE STOCK PLEASE

Went shopping at aldi Nowra the manager here must be so incompetent this store most shelves times are half empty my wife went to ask a question to the manager he was so rude and abrupt to her if he cannot do his job in a professional manner GET OUT.
Went there again as I like the coffee Aldi's 3 days no coffee not much of any coffee other shelves bare###

I shop at Aldi regularly, I’ve noticed the Sunbury store always seems half stocked, in most aisles,on any day of the week. Sometimes there are not even any bags in the grocery section. I also shop in Thornbury Aldi, near my work and their store is neat and fully stocked always. Just curious why the difference? Is it a staff shortage or is the growing population in Sunbury an issue. Which then beggars the question, why aren’t there two stores, like in Melton?

I think Aldi customer service is disgusting, discriminatory and non existent! My elderly aunt shops here as does many of her friends. She doesn’t have a mobile phone or a computer, so how does she get assistance from you????? It’s obviously your greed not to have actual humans to talk with any problems regarding product of store issues, so you are discriminating against the elderly and the poor!!!! I am in my 60’s and I don’t want to sit and fill out questionnaires to do the job if a human to report that my product was missing a part! Then the time wasted to actually get a response and the part! I deal in human contact and cash! Not robots, cards and no personal touch!! Plus the fact it’s like pulling teeth to work out how to complain on your website! Obviously that is to make it harder to receive feedback!! Very disappointing

It’s such a shame that the customer service is almost non existent,shame on you for being so rude!

Aldi no longer accepts phone calls but directs to a website which does not provide the adequate information. Terrible customer service,

Aldi has NO good Support, after many attempts at contacting them in regard to Aldi Mobile with no luck, weeks with Bad reception, if any at all but happy to take my money for an unusable service, Unable to get anyone on the phone, no response to emails and if you contact them with an issue on facebook, they just block you or send the link to the email i already contacted multiple time with no response. Threw the sims in the bin, went with boost so at least we can make contact and use our phones. Wont even go back to shop as thats gone drastically down hill and not worth it at all. Items are not quality in any way anymore, Just a rip off I REGRET using Aldi, 6 of us, binned their items and haven't bothered going back since.

Disgraceful, predatory company, shop elsewhere.
Ive had problems getting fresh food that keeps for more than two days, I don't go out often being disabled. Sick of the rotten 'fresh' fruit and veg at COLES, SAFEWAY, IGA I decided to try my local ALDI.
While shopping there i noticed allot of signage stating ALDI had award winning fresh foods, great.
Bought some oranges, potatoes and other groceries.
Oranges went off within 3 days, potatoes went off in 2. So who is committing fraud here, ALDI or some review company giving them 5 stars or whatever??
ALDI is the same as the rest, actually worse as most brands are in house and... well, trust is something EARNED.
And in the past i have spoken to managers about their fake 'SOURDOUGH' bread, which is NOT sourdough. The conclusion is that ALDI cannot be trusted. They definitely do not care about the health of their customers. Poisonous potatoes, mouldy oranges, fake specialty bread. Its criminal IMHO.

I wanted to give 0 stars. But there is no option for that. I always visit Tarneit Central, Adli. Every time I come out with a huge disappointment. Most of the time, there aren't enough check-outs, so you have to wait in a huge line for a while. Today I went there, picked up my groceries, and came to check out; only lane 3 was open, but lane 1 had a cashier (whose name I subsequently found out is Abdulla). When I got to lane 3, Abdulla summoned someone else to come to lane 1, and that guy proceeded to lane 1 to getting the check out. So I turned my cart too lane 1, but Abdulla told me it was closed. The person he got should be one of his friends, judging by the way they spoke. That should not happen; there should be no favoritisms towards customers.