Coles Avis 

What a disappointing behaviour on Cole’s behalf at Victoria gardens we always got a free hour parking by shopping at Coles it doesn’t matter how much you spend but now you have to spend more than $30 to get free parking
Coles must be going broke
What a disgrace

Take extra care when purchasing gift cards at Coles. I bought one only to find the card inside had been swapped. It was sealed so well. A scam. Coles dont take any ownership of what they sold and flick you off, as say they are a 3rd party.

I have been trying to resolve a complaint with Coles for 3 months . Charged for an amount for groceries that were not delivered. They did deliver their Curtis Stone promotion where I had more than the required credits to received the goods to be charged over $100 for something that consequently I have not opened. I have provided the order details twice to still receive no human replies. Will never shop there again .

Just bought a Red Velvet cake from Coles. Says it will feed 10 on the package. 10 what? 10 x 2 years olds. Absolutely pathetic the size of this cake. Between Coles and Woolworths, I don’t know who is worse with the shrink-flation. Won’t ever be buying a cake from the rip-off duopolies! Corporate greed. They make their millions buy ripping off the consumer!

Slipped and fell in store and was injured, on a spilt liquid - they just ignore you like you are nothing - no care factor - nasty humans - staff member right next to me had no awareness - was only alerted to me on the floor when she gasped -

Fraudulent activity by Coles. I am paying for the Coles SuperSaver Membership which entitles me to a 10% shop of my choice each calendar month.
This month I completed my shop only to find out there was no 10% discount available to me even though I am a paying member.
Not good enough. Don't waste your money on their membership, they aren't honouring their deals.
I have sat on the phone to Coles for the past 25 mins for them to tell me they aren't doing anything about it, try again tomorrow!

The Chirsties beach is fine but the staff very questionable me and my partner who work private security had been shopping there for a year until we spotted a male named dale who cannot keep hes eyes on hes work stacking hes bananas and veges he rather starres at customers non stop specially if they dont look a certain way i belive it could racism i spoke to the general manager tony italian i spoke to him very nice man but it seems nothing changed we used to do $260 shopping at leat now we wont even go there its pathetic my partner spoke to the assistant manger who was very rude took dales side pretending hes feeling victimised when i am the one he is been strarring for the last 2 years i dont like been starred at unless i know you or something in Australia is not polite to constanly starre i am sure anyone knows that ? if not google the Austaralian way the coles worker dale and assistant seem to be the Racist type constantly scared of different people of color i had a gut full of racist people thoughtout my life all reported to authouthorities they are pathetic so i shall take this matter much further because the assistant manager started gaslighting my parther claiming she was threating her or poor dale who says hes upset but we the customers and i am very upset becaue the racist have patters yeah i know all of them and its obvious that is the case end of the story exposure is better than revenge.

Coles online is awful, I regret using it every single time. I actually prefer Cole’s in store to Woolies but their online services are night and day. The order is ALWAYS messed up. A bag or two left behind, delivered to the wrong house, products on special almost always out of stock even on day 1. Less options for payment and the online help is horrendous. They have a chat with us which leads you to a form that doesn’t even tell you if it went through or have you write what the issue is. They have text which leads you to the form, call but you’re on hold for ages and you find out you need to go through complaints which isn’t in the app. Then you have to keep the window open. The whole time or you lose contact with the agent. It took 40 damn minutes for them to confirm and process and order because it was delivered to the wrong house. Even with a delivery confirmation picture that isn’t your house. You’re stuck waiting on them to confirm on their end, contact the delivery driver, confirm some more and then wait again for the refund process it’s actually maddening. This is all instant and easy on the Woolies app and they don’t mess it up often. I have not had a single Cole’s order not have an issue I’ve needed to contact support for. Not 1. So today I made an order, didn’t get it. Proceeded to wait 40 minutes of messing around for a refund. Yes I got my money back but I lost 2 hours and now the shop is closed so I can’t organise the things I actually needed to get. I don’t come out even, I lost two hours of my time just coz.

The click and collect in Tamworth is useless

Don't waste time contacting Customer Service. They would not know which Bus to Catch to get home, even if it were tattooed on their Palm.

Chris

I received my online order from Coles today. 20 items were missing. Not 'a few'. They had charged me for all 20 items totalling $194.20. More than half of my order didn't show up. Oh but I did get some of another order?! This was at 3pm in the afternoon and even though I told them I couldn't go into store as I've just had surgery, they cancelled these items and told me I would have to reorder and I wouldn't receive the refund for 1-5 days and would not get the groceries today as scheduled. I'm so glad I am only trialling their subscription service. Cancelling it today :(

Good to smke when you are stress and have some mental problems

I’ve been a long‑time Coles Online customer with hundreds of successful orders, but my recent experience has been extremely disappointing. A pre‑authorisation for $162 was never reversed and my bank confirmed they did not receive the reversal file from Coles. Customer service repeatedly told me “there’s nothing we can do,” refused to escalate to Billing, and left me without access to my own money for days. I’ve contacted both Coles and my bank multiple times with no resolution. This has caused financial hardship and a lot of unnecessary stress. Very poor handling of a payment issue.

Very rude experience from the lady staff, Customer service representative at Self Service area in Coles Avondale Heights, Victoria today. She doesn’t know to behave politely either. Try to avoid this Coles Supermarket and go to Woolies Milleara for a feel good shopping experience.

OFTEN PURCHASE COLES " FINEST " PRODUCTS FROM FINGER FOOD TO ICECREAM ETC. AND I HONESTLY LIKE THE RANGE OF PRODUCTS.
BUT TODAY MY DARLING WIFE BOUGHT " COARSE GROUND ANGUS BURGERS " FROM COLES SOUTHLAND MELBOURNE FOR A LATE BBQ LUNCH !

TO DESCRIBE AS " RUBBER " BURGERS WOULD BE INSULTING TO THE TYRE INDUSTRY.
COLES I THINK YOU CAN DO MUCH BETTER !
THIS IS NOT ABOUT PRICE .
JUST TRY A BIT HARDER TO DO THE RIGHT THING BY THE ONE TIME GREAT NAME " COLES " WHILE NOT FORGETTING US CUSTOMERS !
IF I COULD ONLY JUST GIVE A MINUS *
GRAHAM B

Continual deletion of products (not out of stock items)Campbells spit pea : St Balfour Jam : Arnotts Spicy fruit rolls : Beechworth Honey 1.5 kg. plus some others that I cant remember. Almost making it compulsory to have to use automated self checkout.
Finally Coles branded meals which are very bland included the more expensive Coles three kitchen brand. I expect to have gourmet meals but I do exxpect them to be reasonably good; I dont expect fatty grissle in the meal. I have had experience of frozen prepared meals in the UK when visiting my elderly mother, they were quite good. My local store is Sorell Tasmania.

Shame there was no option for zero stars, not sure how they can be so bad. Yet again cancelled so many lines. They are so lucky there is so little choice in Australia, as if they were in any other country in the world they would not survive.

Used to be good but turned to garbage since implementation of cfc & robots! Garbage fresh food selection where humans could easily see mould, squashed, leaking damaged fruit/veg & pick another. It seems bots a programmed to take per order regardless of poor quality. When you go instore there is definitely not this bottom barrel quality & use by dates arent about to expire in a day or 2 or a month or 2. Arrive prior to delivery windom so too bad if you're not available before window start. Have to wait until coles uploads invoice which can be hours after delivery in order to request refund for missing or damaged goods. I suggest for those of use unable to go instore just do a big shop every 2-3 weeks so you get a free better delivery window. I am edging closer to rather pay the extra on products & service fee (which really is no different to coles bag fee $2 & del fee $2 cheapest) & shop at doordash getting items picked by humans & fresh from local stores.

Im tired and hungry, here is my latest complaint to coles… I cannot convey my near disbelief that today’s online shop (i purchase with you every few days) is not without issue. I have not had issues with every other place i purchase from combined that is anywhere close to this. Its unbelievable. Today it’s an order for a 1 to 7pm window that will be an hour late & you have not thought to inform me. This makes the evening difficult. I should compile every error (and they are an interesting read) and saturate the internet with your cockups. Over it

Weekly grocery delivery is always on time and the substitutions are sensible.