Coles Avis 

I did an online order I’m sick at home . When I put the order through milk was on the shopping list . When I looked at the email the milk was not on it . System glitch who knows ? . So I rang them and spoke to a Rima that would not place me through to a manager said they can not change my order but cancel it . But cannot guarantee if I get my money back straight away . She told me she cannot transfer me through to a manager several times . So I rang again spoke to Rachael she explained they can only cancel the order and that it would take 24 hours before my money to come back to me . I’m sick at home and unable to leave my house . She advised me she agrees with me but nothing she can do . The service is so terrible I’ve been a Cole’s customer for a long time I think it’s time for a change . They are working off a database that cannot be changed or that can provide any service to the client . The client is felt unwelcomed and unsatisfied as a consumer I’ll be taking this further this is terrible and Coles service needs to change

Joyner Coles opened today. WOW! A beautiful place to shop; spacious aisles, great variety of products. I’ve never enjoyed shopping so much; great staff, a most enjoyable experience. Top Marks.

Coles Loganholme - Hyperdome
Ordered shopping with instructions on where to leave groceries. Person delivering, marked it as delivered. Left on the curb and Coles had said and I quote "order is officially marked as delivered in our system, we are unable to issue a refund or a replacement at this time". Photo did not show any evidence of address or number or any identifying facts to show where items were left as it was on the curb!

Completely useless, ordered a refurbished iPhone but never got it. On the day of supposed delivery received Email saying to expect my phone between 12 -4 pm., at 3 o'clock or so was SMS'd that delivery was 1/2 hour away. Still hadn't received it by 5 pm. so called the 1-800 number and was told that my order hadn't actually been processed yet and they were going to call the store. Never found out what store that was, but it doesn't matter because apparently no one was answering phones there, was told that, all 3 times I rang Cole on line, as well as reiterating that my order still hadn't been processed. Somehow my order got cancelled after my 3rd. call and eventually the pending Transaction notice disappeared from my bank account, Thank God

I purchased Coles Vegetable Stock Cubes and used them in a Creamy Roast Carrot Soup recipe. The taste was awful. It was a tad too salty, but the taste of rotten socks overwhelmed the entire soup. I should have eaten the roast carrots. They were delicious. Next time I will use Oxo chicken stock. Never again will use this brand. Can't trust it.

Delivery driver arrived this morning saying 1 red plastic pallet of my items was missing. He didn’t know where it was or what had happened to it but advised I would need to unpack what he did have, write a list of all the missing items and then contact Coles on-line to either request a refund or arrange for another truck to deliver it. So it’s my responsibility to follow this up? Anyway 30 minutes on the phone with someone ended with them saying they would contact the store and arrange for missing items to be delivered. 10 hours later had heard nothing. Called again and after another 30 minutes of pfaffing about going through everything again I was told that no one was answering the phone in the store so I should wait 24 hours and then follow up again. Such a great service!!! Shame that Coles are so efficient at profit gouging billions of dollars a year but can’t actually put much effort into actually provide a service.

Pitted dates, coles
They are moldy, dirty and bad for health.
I got my liver GGT increased just because I regularly ate those dates to restore my body nutrients but ended up getting sick.
They are poorly packed and dirty

Always a poor experience

The stupid plastic security gate that don't always open and leaves a customer trapped. The random checks on self serve where the purchase has to be checked and approved by the attendant. The belt driven self serve where customers are watched like a hawk by the attendant. All this to prevent theft, when Coles themselves are thieving the very same customers with subtle and sometimes not so subtle price hikes. All this from a company with a $1.1 billion profit!
Oh...and instore shoppers having to get out of the way of employees carts doing click and collect shops. Some are just unapologetically rude with a sense of entitlement that their customers shop is more important. And if a customer does click and collect it's packed in so many small bags with sometimes 1 item per bag...which of course are all charged to the customer. Use a bigger bag and pack it properly! FFS Coles.

A young man named Harley R whom works for Coles Yamanto picked up my husband's lost phone, answered it and looked out for him to arrive to pick it up. Harley thank you for your integrity and willingness to help out.
It's people like Harley - you want working for you.
Thank you Harley - you diverted a crisis.

Coles Click and Collect is consistently slow, resulting in queues, uncertainty of getting a park, and long waits if you do get a park. Today I waited for ~20-30 mins or so. In that time a single collection was done and no car parks became free. Went back home and arranged a refund.

Good experiences

I only order online for delivery at Coles when I can't buy a product from the other supermarkets, not only have I been abused the manager had no idea what to do and took her side while the employee was wearing non stop so I have been triggered by this and have never shopped in store since. As for online ordering I always get bruised or thawed food and stuff that looks as though it won't sell like left overs from the deli etc. The delivery driver's are also rude and one guy said to me that working for coles is pathetic and he isn't treated fairly.

Not a great experience at coles, did not feel very welcome and found the prices were not what i would have hoped for! Not affordable

Probably the worst shopping experience of my life. Using the Coles delivery service. Around $220 worth of ordered goods never arrived. I was promised a full refund in writing and only received $90 back. This was after 9 calls chasing it up where none of the previous customer service agents kept records of the previous calls. I gave up chasing it up as they kept hanging up on me after speaking with their accounts department it's essentially theft.

Well Coles is now officially MOST expensive supermarket. Congratulations and salutations. I am now a new Woolies and Aldi customer. Everyday low prices is not a special you are passing on to customers. It's mind games for the intellectually challenged. Disgusted by their excuses for quarterly price increases.

Coles Kitchen
Real Food Fast

Yummy products;
Fish &Chip bites
Curry puffs
Potato balls........ we love these quick snacks keep making them ,please 😄💛

Although very convenient service, I have had ongoing issues with product substitutions through Coles Online. On one occasion, an item I ordered was substituted with a product that was approximately half the size of the original item and was also a lower-value alternative.

When I contacted customer service, I explained that the substitution was not equivalent to what I had ordered. I was initially told to return the item to the store. I explained that I am unable to do that because of an injury. I was then advised to give the item to the delivery driver for return. However, when I spoke to the driver, he advised that he was unable to process returns in that way because he only goes to click and collect area.

As a result, I had to make multiple calls to customer service before the issue was finally resolved and a refund was provided. In my view, the refund should have been offered when I first reported that the substitution was not an equivalent replacement and that returning the item was not feasible for me.

This experience left me frustrated with both the substitution process and the customer service response.

I ordered 16 boxes of croissants for a special breakfast that I had organised with my students who had won an academic competition. I went for the click and collect option in West Gosford NSW. I chose the 8 am slot to be on time at school. I had to wait for over 20 minutes for my click and collect before it was ready. I was assured that on the following day I would have the 4 boxes by 8 am. I organised the breakfast over two days.on the following day, no staff member seemed to know about the order. I went and saw two managers who said my order has been cancelled by them 10 minutes before collecting time. I received no text, no email. The two managers I talked to said there were no more croissants in stock, even if I placed my order two weeks before. They never said sorry nor were they apologetic. Totally unacceptable behaviour from two senior managers.I had to tell the kids at school who had prepared everything for our celebration that there was no food!