NRMA Insurance Avis 1 470

I went hunting the internet for good priced insurance and found NRMA this year to be the most competitive. I was worried when hearing media reports that insurance may be getting out of reach for many but luckily for our home we are ok.

I recently added another vehicle to my policy with NRMA Insurance and couldn’t be happier with the experience. The whole process was smooth, straightforward, and handled with genuine professionalism.
The customer service was excellent — friendly, efficient, and more than happy to answer all my questions. It made what can sometimes be a tedious process feel easy and stress free.
I was also really impressed with the pricing. As a multi-policy holder, the discount offered was fantastic value and made the decision to insure my additional vehicle with NRMA an easy one.
Overall, a great experience from start to finish. Highly recommend NRMA for anyone looking for reliable cover, competitive pricing, and outstanding service.

They have been sent me a gmail to sent all documents through that gamil and i had done sending all my documents through what they have been gave me and they keep lying to me that they couldn’t have any gmail from me because they cant afford what has been happened on stuff i will take it through my lower because those kind of people u can’t trust anymore especially NRMA its disgusting that they keep lying on your face that they couldn’t have any gmail from u its shame that u can pay each month 500$ per month and once something happens they will throw u out because they cant afford what has been happened done not waste your money try to deal with different teams for any information iam happy to give u

Being able to speak to a staff member face to face made it a lot easier.

Long time NRMA Customer currently have 5 policies with them spanning over personal and business with a mix of car insurances and home insurances

Currently going through a claim for ride-off hail damage and appalled at how NRMA has handled it.

My policy auto renewed 18th March and incident occurred on the 21st March. I was merely 3 days from the automatic yearly policy renewal till the hail damage incident occurred.

For a 3 day window I am getting charge the total year of policy being approx $1,400 and potentially a drop in agreed value from the previous policy.

When speaking to a senior escalation manager I was told NRMA has see this from a business perspective and their is nothing they can do, it’s good to know they value their business over their long term customers.

My vehicle also got towed away and due to the escalation and then taking their time I have been without this car for weeks since it has been towed, costing me hundreds of dollars in Ubers and transport.

Terrible resolution and I am unhappy with the resolution and customer support. I will be cancelling all 5 policies I have with the company and moving insurance companies.

I would say STAY AWAY they value their business more than their customers

NRMA Road-service has been my "knight in shining armour " for many decades...and NRMA Insurance has now made my first solo-purchase of a car a reassuring and low-stress experience. Thankyou !

I had very great experience with nrma Nowra very friendly staff and great customer service

Went to renew my CTP Greenslip. The website couldn't process my quote so had to call, 2 hours 3 calls and multiple forms later still had no policy and also cancelled my comprehensive policy with NRMA. Worst customer service, couldn't imagine what the process would be like if I ever had to make a claim.
*UPDATE* I've now noticed my payment went through when I used the initial NRMA quote link provided that ended up in an error that started this whole mess. I now don't have the funds to pay for my CTP with another provider until I get my money back, spoke with someone on chat they told me to send an email which I have, I am now vehicle-less until this is sorted...

Also went to the link below that lead me to an error page (might have been me but if it's not, that checks) but I found the chat through FB and was given (pretty sure) a bot, another few questions, which then lead them to send me another link with more forms. Not wasting my time anymore, it genuinely feels like they are doing this on purpose at this stage AVOID NRMA AT ALL COSTS!

Best customer service I have ever had. Thanks to Amanda.

Husband died,4 policies,cars and home. Tried to find a person to help me pay the direct debit payments, BSB A/c number. 3 weeks later getting late payment sms on my dead husbands phone. phoned road service, and someone, a person, tried to get a perrson to call me. Still waiting. trustpilot answered 10/04
they gave me a facebook link. i am 75 and not on facebook. please phone. the complaint resulted in an email threatening to leave me without coverage.
complaint ref, 7146866. no help.is there anybody out there.

I have all my policies with NRMA; great service and confidence they are there if something goes wrong. I also recently bought travel insurance for the family through them, the lady in Perth was so lovely and had so much patience working through the options. Great company, lots of trust ✨

Misleading quote on website

I have been a member of the NRMA for 40 years. I trust that when I need roadside assistance or to claim on my insurance that I will receive quality service. I find that when I have needed customer service over the phone, my call is answered quickly and I am speaking to someone who lives here. I do agree with some of the other comments, that the cost of insurance has risen by hundreds/thousands of dollars and for most of us is a huge expense in our lives that causes much anxiety.

This is the most expensive insurance that I can not afford anymore. I have compared multiple car insurance companies (AAMI, Budget Direct etc), and they offer a much better price for my comprehensive car insurance. I will drive under 5,000 km and be locked in the garage all the time, as I have purchased my second car. I chat with the salesperson from NRMA to review the price. It still cost me a high price. Even if I change to market value, it will cost more. The service and claims are quite good, but they stay firm in their price. So I can only change to another company.

Reached out to your customer care department as my recent premium increased by 40%. After multiple emails it became apparent that this was due to external pricing factors despite no specific changes to my property or policy. They encouraged me to increase my risk profile by increasing my excess amounts. At no point did they offer retention incentives or provide reasons as to why my sum insured increased by 5% yet the premium was a 40% increase. They then recorded out communication as a closed-complaint and no further communication will be issued.

Nrma is the best or the top three insurance companies

Very easy to navigate the website.
Simple sign up procedure.
Very competitive pricing - saved 30% on quotes from other insurers

Do yourself a favour and don’t pick this insurance company!!!!!! Been with this company over 30 years and never claimed once! when it comes to paying our 1st claim they say no! with no excuse. Run by 2yrs old and no service or care factor. How do you all sleep at night!!!!!!!!!!!!

Have been with NRMA for over 50 years and continue to be satisfied. Well done.