RACQ Avis 

Absolutely pathetic customer service and for anyone thinking about possibly taking out insurance with RACQ, my suggestion is DON’T - you will regret it!!! In between not contacting you at all with details of your claim despite promising to do so, to spending hours on hold waiting to speak to a human only to be told, come into the branch and we can help you, to then be told here’s a phone and we can put you on the phone to a priority claims consultant - what a joke!!! If I knew I was taking a day off to drive 25km only to be put on the phone to someone who doesn’t give a damn, I would have stayed home and wasted yet another 1.5 hours calling from the comfort of my own home.
Further, to be told that I will have to pay an excess irrespective of whether I am at fault or not because this is just how their policies work is disgusting! Nowhere in the documents posted to me when I came back to RACQ does it say you pay an excess irrespective of whether you are at fault. What’s the point of actually having insurance if this is the case?
To think this company was once a premium and standout insurer is hard to believe given the way they are now. I won’t waste any more of my precious time going into further detail suffice to say if you are thinking about RACQ - don’t! Go to either YOUII or Allianz who treat you like a valued customer and take the time to actually listen to you and resolve your concerns and with whom you don’t have to wait for 71 minutes to have your call answered! Although they are slightly more expensive, they have outstanding customer service and will not treat you like garbage.
Biggest mistake EVER coming back to RACQ and after this year, I’ll be moving my multiple policies back to an insurer I actually have confidence in and an insurer who bothers to listen to me rather than merely taking my money and then ignoring me and providing misleading information!!!!!

I booked a holiday through RACQ travel part of the holiday included airport transport to and from the airport. The agent booked this for me in May 2026 for our holiday in October the same year. The cost for two people was $672. I questioned the cost and was told all prices had gone up and it was about right. Ok I accepted the price and paid the agent. On October 1st I contacted the transport company to arrange pickup only to be told I had paid for 4 people and not just 2. On contacting RACQ I was told they would refund $336 overcharge despite numerous phone calls and emails to them October 28th I am still awaiting the refund, disgusting service.

I was with NRMA, whilst in NSW, never a problem. I travel to Qld with my daughter & grandsons. My motorhome broke down with a severe diesel leak. RACQ, who you get linked to, refused to attend due to "safety" issues. The firebrigade arrived, thinking its a joke that RACQ wouldn't attend as the issue was not dangerous. 4 hours later in shocking heat, a tow truck turned up to help me. Absolutely disgusting to say the least. Thanks for nothing. RACQ......

Joe from RACQ Northside Brisbane was absolutely brilliant! He diagnosed and fixed my problem within a few minutes and topped up my fuel and gave me tips on some mechanical issues I had. He did all of this with such a friendly manner and disposition and enthusiasm for his work. Thanks Joe

We broke down approx 17 k's from Bowen. The mechanic who attended was friendly and diagnosed the problem. The towing was good and for a late Sundad afternoon was very good.

Every claim with RACQ has been nothing short of amazing!
I use them for my dog insurance.
I wasn’t able to make online claims so would usually call up for his vet visits yearly and the phone would be answered straight away every time, claims lodged and payment received in a very short turnaround.
Recently I was able to make online claims (account details for Perth customers have been now transferred across) which unfortunately my dog was unwell and in emergency twice within 2 months. Every time I called to add onto the claim the people were so super kind, attentive and honestly made my day every time, I felt calm and understood the process and the whole thing went smoothly and payments within 5 working days.
The cost may be pricey but the service has been worth it!

Today I made a claim I was assisted by a lady by the of Kylie. Her efforts made me relax and able to understand her. There is no doubt she is an asset to the RACQ brand.On a personal note she was caring and needs to be recognised by her bosses she is loyal to them and spoke highly of them and her job she absolutely love working there sincerely Neil Breasley claim number mv187165579

The most terrible insurance company in the world! I have paid a $2000 excess 7 weeks ago and they still haven't given me a date to fix my house. I have many complaints and all what they told me was to wait. They are extremely slow and not responsible. They just keep telling me to wait and I just keep telling them to fix it. I feel like I am in Seria or Iran under wars. Is RACQ an Australian company? I didn't want to write a bad review on them because my claim is still on. I just wanted to let people know RACQ is the worst insurance company in the world so please do not use them. They are absolutely hopeless! I would give 0 out of 100.

Dean (not sure of spelling of his name) was EXCELLENT in towing our car from its garage to our mechanic a couple of weeks ago. The job was not as straightforward as it seemed at first, but he took all the time needed and was so patient and good-humoured, and 100% safety-conscious too. Top marks to him and - as always - to the RACQ.

Another business that wants to make it as difficult as possible for you to leave them. Closing my accounts took an hour of waiting time and admin that didnt matter at all. Goodbye indeed, RACQ.

racq came out to ‘help’ a lady after HER CAR locked her out with the keys in it, had one of my workers go over to check on her and the guy said “she can help you now” booked an uber off my workers phone and fuckd off, leaving the lady with no entrance to her car, my staff member being charged for an uber she was not involved with, not only did the racq guy say she has to come back after leaving her but now she has no phone and the uber driver is telling me she needs a way back, absolutely pathetic, find out who got called out for ‘help’ at goldcoast harbourtown involving a mercedes, you should be ashamed that your company lets this happen.

a FEW DAYS BEFORE A LONG TRIP i TOOK OUT racq ROADSIDE ASSIST-- BUT WE DID NOT GO.
i NEVR RECEIVED A MEMEBERSHIP CARD.
A FEW WEEKS AGO i TOOK OUT THE BASIC ROADSIDE ASSIST AND PAID. nNEVER RECEIED A MEMEBRSHIP CARD NOR ANY INFORMATION THAT I ALREADY HAD A INSURANCE. no refund-- I will never renew -- and i never liked them- they do nothing for the members at all-RIP

Got woken up to 2 phone calls from a racq supervisor at 5.30 am. Even if they are going by QLD time 7.30 is still a very unprofessional time to call a customer with a non urgent matter. One supervisor promises you something and then they leave no notes so you have to start all over again with staff. They have made this stressful breakdown 10 times more stressful. The lack of communication is insane.

My RACQ home and contents renewal was due. It came in at 1500.00 more than last year. When I put in a house next door to see what a new policy would come up with it came in at 2300.00. Mine was 5500.00 I called racq they couldn't give me a reason why. Bye bye RACQ. I have now gone with Everyday Rewards for 2000.00

Last week, I called the RACQ call centre to inquire about the warranty for a battery I bought from them 20 months ago. I explained to the operator that I had just replaced my alternator and wanted to check if the battery was still under warranty. He said the battery has a 24 to 36 month warranty period, but he couldn't confirm if it was covered until an RACQ patrol checked it.

A few days later, my car wouldn't start and the battery was dead. I called RACQ again and gave the patrol the exact same information I gave the call centre. The patrol immediately explained the warranty was void because I changed the alternator. He pointed out it is common for alternators to need replacing between 100,000 and 150,000 kilometres.

Here are my issues with this service:

1. Why wouldn't the call centre operator know and advise me the warranty was void due to the alternator change? If they had simply told me, I would have asked my mechanic to replace the battery while the car was still at the workshop. This lack of information ended up ruining my weekend plans.

2. I have bought at least three batteries from RACQ over the last few years, mostly when my vehicles were in the 100,000 to 180,000 kilometre range. I was never once advised to check the alternator. I have been replacing batteries every few years when a new alternator might have fixed the root cause. I accept this isn't strictly their duty, but it is frustrating.

I didn't get my warranty claimed, which is fair under the terms and conditions. However, I didn't buy my replacement battery from RACQ because of this disjointed experience, despite being a roadside assistance customer for 16 years.

Today, I drove to Local Batteries Super Store and had the battery replaced with one that includes a 50 month warranty.

After being an RACQ customer since I was around 18, I am extremely disappointed with how my recent claim has been handled.

My car was rear-ended while stationary and pushed across two lanes. Despite repeatedly reporting problems after the accident, I received reports that still did not properly explain or prove why RACQ believed the issues were unrelated to the collision.

Diagnostic testing showed multiple history fault codes, yet later testing differed. My intermittent Apple CarPlay/Bluetooth problems were essentially dismissed because they happened to be working when checked.

After waiting weeks, I collected my car to find it had apparently been sitting outside, covered in bird droppings and bottlebrush debris, the repaired bumper finish looked terrible, and before I had even properly left the premises my dad noticed the right rear light wasn’t working — right around the area that had been hit.

After nearly three decades of loyalty, I expected much better workmanship, investigation and customer service.

I have now cancelled my RACQ insurance and will be taking my complaint and supporting evidence to AFCA.

Extremely disappointing experience. Horrible company!!

My husband and I have each bought the exact same model new car, although he has had a tow bar fitted. My quote was $50 more, well probably more as his had the tow bar included. Why??? I was told by the person on the phone it was because I was a woman and women put in more claims. I was told the same thing at the counter at RACQ at Eight Mile Plains and once again when someone rang me in response to my official complaint. How dare they!!!! We have been using RACQ products for over 40 years, I have had no claims on my last car which I had for 15 years and this is the thanks I get. I will be telling everyone I can about their treatment.

I am not impressed at all with this supposed "windscreen chip repair" for $80... The repair is not much better than the original chip, which happened on the road the day before.
Orig chip on left.
Sad repair job on the right.

**Update. They used ai to respond to my review. Waited on hold for 20 minutes, to be told nothing. To call the store, not the number given in the response.

Called the store in Geebung to be met with a rude person, claiming to be the owner. They wouldn't listen, talked over me the whole time with excuses and factors that were irrelevant. Yet still would not listen. Rude. Short. Excuse after excuse with no accountability for their poor workmanship. What a complete rip off, and absolutely the worst customer service ever. The lady at the RACQ mainline was lovely, once I got through. But this woman at the Geebung store was so extremely unprofessional and rude. She hung up, and never would give me her name.

Let's see what corporate says...

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I can't help but think they took advantage of my partner as she just wanted it fixed. Even though she questioned them about the "repair", they assured her that was the best they could do."

Really guys? If that's the best you can do perhaps try another line of work. This is appalling. You charged her 80 bucks to do a half arsed job, and then lied through your teeth that it's a great job you did.

Any amount of money charged for this slack job is too much.

I would Not recommend going to RACQ in Geebung, definitely don't send your kids or wife there, or your mother. They are likely to get shady service and a subpar repair.

SCAMMERS! Closed my new account for no reason. They also kept the money in the account and sent me a balance of $0 showing as the closing amount. Con artists there was a couple hundred dollars in there.

Customer service is appalling and I saved over $400 on my annual Car insurance policy by going to budget direct.