Al Duca D'Aosta Avis 

Will give them a extra star because the item was delivered promptly to my UK address but as a fellow customer has already pointed out below, they had wrongly advertised the wrong size and I was sent a shoe that was too small. Mistakes happen but my main gripe is the Customer Service. Basically non-existent. I sent them screenshots of the error (intended or not), it took them so long to respond and only acknowledged that it had to be returned and nothing about a full refund. Not to be trusted and will have to attempt to get my money back via my bank.

Unacceptable. Please close your business if you don't know how to deal with customers.

Please please get away from this page. I’ve ordered a boot size UK7 but been delivered 7US. I’ve send duzen of emailes until they have send me a return label and at the end I’ve been charged £60 for returning my order. Please be aware of ordering from them. They will send you a wrong item on purpose and charge you hundreds of pounds. Their customer service is terrible. They never try to solve your problem, only thing they are interested in is taking your money.

Ordered a Max Mara coat with worries due to other reviews, however the coat was delivered as expected, authentic, good price. First time shopper, no return or other experiences yet. Probably won't order anything if I might return things.

I was a bit apprehensive ordering from this site with the medium quality reviews, I did some research though and proceeded. From my research, the company is long established, sells high end goods and is legit. I would only buy things I intend not to return however as I’m in a different country and realise duties/taxes would not be refunded which is clear in the t&c’s. I have to say, the goods I received are perfect, price was great and no additional import fees were needed to be paid for my order. The goods were packed beautifully and transit was extremely quick, especially over the holiday period. I couldn’t be happier with my purchase and would confidently purchase from this site again.

Leggere recensioni su Google per la non assistenza su un’acquisto da parte di una residente a Venezia di un paio di scarpe di Alexander McQueen fa sicuramente passare la voglia di fare acquisti in questo negozio

I have ordered a gift for my wife for Christmas and I have to admit, they shipped the item as soon as I made the order. The item has since been delivered to an address that does not exist and I have emailed this company roughly 20 times asking for help trying to track the item. It seems it’s now in someone else’s possession and this company are not willing to help me. They are saying it’s been delivered to the non existent address and they’ve shut the case down so I am now left with no gift and have lost a lot of money. You would think they’d do anything to find the order considering the value. Extremely disappointed and upset.

I love shopping at Al Duca. They add new items to their website every day. Their customer service is also very helpful. Probably my favorite shopping site! And it never took more than 2 days for delivery. I would highly reccomend.

Acquisto arrivato nei tempi previsti e come da descrizione.

Ho acquistato una borsa in saldo. Spedizione rapida e gratuita (alcuni negozio fanno pagare la spedizione se gli articoli sono in saldo), articolo ben confezionato e come da descrizione. Comprerò ancora da loro.

Vorrei condividere con voi la mia esperienza..
ho trovato il personale veramente cortese e più che disponibile nell’accogliere tutte le mie richieste e nel cercare di accontentarmi.
Valuto l’esperienza più che positiva, ormai sono una cliente abituale
Lo consiglio a tutti.
In Particolare il Direttore Alessandro❤️ e Davide..

Ordered a 2 items from their website and 1 of the items was incorrect. Not even close to the item I ordered other than it was the same brand. Trying to get the item sent back was absolutely ridiculous. Added to the pain was that they would not refund me until they received the incorrect item back.

So finally after over a month they have refunded me but they have deducted the IVA and duty and have told me that it’s in their terms and conditions for returns! So not only have I missed out on the item I wanted, taken a month of speaking to DHL and emailing this lot, they have now short changed me over £100 through no fault of my own. It was their mistake not mine. I have contacted my credit card for a chargeback as this cannot be allowed

I ordered a skirt for £293.24 I have not received any conformation email, money taken from my account and no skirt. Have tried to call the number on the website no answer.

Buy from this shop at your own risk!

Ho comprato ben due paio di scarpe di CONVERSE X PLAY COMME DES GARCONS
HIGH CUT BLACK E LOW CUT WHITE, apro il pacco, boommm Le scarpe sono tutti fake( non autentici). Subito ho fatto reso.(per essere subito rimborsati ho messo nel modulo reso il motivo numero di taglia sbagliata) Che delusione :( . Non me lo aspettavo che questo sito online Al Duca d’Aosta vendesse scarpe falsi. Non fatte ingannare e non provate comprare soprattutto Converse x CDG

Ho effettuato la sostituzione di un regalo presso lo store di Treviso.
Oltre al fatto che mi è stato detto che avrei potuto effettuare una sostituzione solo con merce in saldo (e l’assistente alla vendita ha puntualizzato che era un servizio visto che molti negozi non sostituiscono la merce - cosa non affatto vera perché in negozi di pari livello fanno anche buoni pur di accontentare il cliente!!!!), Non sono praticamente stata considerata né aiutata nella sostituzione.
In un negozio di tale livello ci si aspetta perlomeno di essere consigliati e aiutati nell’acquisto.
Dopo avergli fatto capire che non c’era nulla che potesse andare bene mi ha risposto che avrebbe fatto un’eccezione permettendomi di prendere merce nuova, con un atteggiamento tale che pareva fosse lui a fare un piacere a me.
Sinceramente questi avvenimenti fanno passare la voglia di entrare in un negozio e sicuramente in un negozio così non entrerò più.

Ho effettuato un acquisto online e mi sono trovata benissimo

Ho comprato presso di loro un piumino, sono molto soddisfatto dell’esperienza avuta presso il loro sito. La spedizione tracciabile è avvenuta in brevissimo tempo e la confezione di trasporto molto curata.

Excellent experience ordering from the Al Duca D'Aosta website for delivery to the UK. I would buy from them again.
I ordered a blue and white striped summer jacket by Isabel Marant Etoile on 28 July 2020 and it arrived today, 30 July, in London UK. It was well wrapped and the quality was exactly as I expected. I have other items by Isabel Marant Etoile and therefore I was confident that the size would be correct. The jacket fits just as I hoped and it looks great on. I had to pay in Euro, despite the website price showing £ sterling prices for UK customers but I knew what the approximate £ sterling equivalent would be so I had no surprises with the £ amount that has appeared on my credit card account. I am very happy with my purchase and the very prompt delivery by DHL.

Item came as expected. Fast Service. I received the Alexander Mcqueen Garnet Necklace. Was nervous after reading the comments. I would say shipping items is always a risk. One thing I did not appreciate Al Duca D'Aosta doing before I purchased was not mentioning that duties and shipping cost would not be returned. The duties I know is calculated by the receiving government. A duty refund would be possible with the US government, but it would be super complicated for that as it is currently not set up to be easy. I treat everything I buy from Al Duca D' Aosta as final sale. Also, Al Duca D' Aosta does not have a way to do transaction processing in the home country that you are shopping in and processes all charges from Italy so my credit card was charged extra due to the foreign transaction fees set aside by non Euro countries. I would genuinely spend more if both issues were addressed as I see it mentioned by other reviewers.

We truly want to believe that the Internet is a safe place where you can’t fall for all types of online scams, but it’s always a good reminder to do a “reality check” especially do your homework before you order from this company!

Actually the time and energy invested in this negative review is not even worth it. They will try to scram you whenever they can. Italian backyard business style.
First they have to give you allowance to send items back, after I did so they said I sent the wrong item back, giving them a bad review they accepted my return giving me a partial refund.
I lost 90.-$ as they keep the shipping cost and taxes.
There is no logic and fairness in this.
You can’t reply to customer service by it’s name because all the burning issue will be handled with no name emails and not professional language.

Dear Al Duca D’aosta:
A bad review isn't the problem. A bad review is the result of a problem. The real problem is whatever happened between your customer and your businesses that created that result. For real customer service wins, don't focus on the result; focus on the problem!!