Alensa Malta Avis 

754
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I've been buying my lenses from Alensa for years now. Great prices, products and excellent delivery service.

Noté 5 sur 5 étoiles

It was an amazing service. I am only disappointed just because I haven't used Alensa before. I live in Malta and before Alensa I ordered from a optic shop which I waited for 6 weeks for less lenses an... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

all delivered is in good conditions. please note that if delivery is not possible to do at home address due working hours, i always write the alternative location but courier is always calling from ho... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de lentilles de contact
  2. Grossiste en lunettes
  3. Magasin de lunettes de soleil

À propos de Alensa Malta

Écrit par l'entreprise

Free Delivery over 69€
Delivery is free for all orders over 69€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.

Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.

Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.

Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.

No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.

High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.

TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.

Alensa.com.mt
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.

Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

754 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(754)

83 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Always great service!

25 février 2025
Logo de Alensa Malta

Réponse de Alensa Malta

Hello,

Thank you for the positive review. It is very appreciated.
We are glad to hear that you found our service to be great and we look forward to serving you again in the future as well!

Kind regards,
Alensa

Noté 5 sur 5 étoiles

Fast delivery

Fast delivery

10 février 2025
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Réponse de Alensa Malta

Hello, thank you for the positive review. It is very appreciated and we are glad to hear that you found our delivery to be quick. We look forward to serving you again soon.

Noté 5 sur 5 étoiles

Great experience

Great experience! Fast delivery, competitive pricing, and smooth ordering. Highly recommend!

14 février 2025
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Réponse de Alensa Malta

Hello Aldo, thank you for the positive review. It is good to hear that your experience with Alensa has been a good one. Providing a smooth and timely service is our top priority, and we appreciate your feedback. We look forward to serving you again soon!

Noté 3 sur 5 étoiles

Driver went to a different address and…

Driver went to a different address and marked as not delivered.The company being used has incompetent drivers (Fast Drop) hence have to wait now again and needed urgent.The driver also did not call nor advise he was on the way, they also have no contact number.I will have to find another alternative in ordering lenses, as not reliable and also more priced than other Alensa sites.

19 février 2025
Avis spontané
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Réponse de Alensa Malta

Hello,

We are sorry to hear about your experience with the delivery company. This is certainly not the level of service we strive for. Please reach out to our customer service team at info@alensa.com.mt with your order number, and we will do our best to resolve this issue as quickly as possible. We appreciate your feedback and hope to have the chance to improve your experience with us in the future.

Kind regards,
Alensa

Noté 5 sur 5 étoiles

Package of lenses arrived in less than…

Package of lenses arrived in less than 48 hrs.
Well done!!
Thanks

12 février 2025
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Réponse de Alensa Malta

Hello MaryAnne, thank you for your positive review. We are glad to hear that you were happy with our delivery time and that your parcel has arrived quickly and on time. Providing a smooth and timely service is our top priority, and we appreciate your feedback. We look forward to serving you again soon!

Noté 5 sur 5 étoiles

Excellent service

Delivery time was excellent, constant updates on order were provided.

12 février 2025
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Réponse de Alensa Malta

Hello Gilbert, thank you for your review. We are glad to hear that you were happy with our delivery time. Providing a smooth and timely service is our top priority, and we appreciate your feedback. We look forward to serving you again soon!

Noté 5 sur 5 étoiles

Amazing

An amazing service

29 janvier 2025
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Réponse de Alensa Malta

Hello ,thank you for your review. We are glad to hear that you are happy with our services. Your support is appreciated and we look forward to serving you again soon!

Noté 5 sur 5 étoiles
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Réponse de Alensa Malta

Hello, thank you for the positive review. We are glad to hear that your experience with Alensa has been a positive one and that your parcel has arrived quickly. We appreciate your support and look forward to serving you again soon!

Noté 5 sur 5 étoiles

Fast delivery

Fast delivery, except for one small issue, I wrote clearly that delivery should take place after 16:00. On the day of the delivery I received a phone call at around 13:00 from the delivery person stating that he was at my door. I was not at home but fortunately my mother in law was at home. But at the end you offer a good service.

4 février 2025
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Réponse de Alensa Malta

Hello, thank you for the positive review. We are happy to hear that you were satisfied with our service and delivery speed. However, we’re sorry about the timing issue with your delivery request - unfortunately, it is not always possible to schedule the delivery for an exact time during the day, but we appreciate you bringing this to our attention, and we will work on improving this. If you ever need any assistance, feel free to reach out. We truly appreciate your support!

Noté 5 sur 5 étoiles

Very profesional and fast shipping

Very profesional and fast shipping. Thanks alot looking forward to buy from you again.even the prices are reasonable thanks once again

4 février 2025
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Réponse de Alensa Malta

Hello, thank you for the positive review. We are happy to hear that you have had a good experience with Alensa. We truly appreciate your support and look forward to serving you again soon!

Noté 5 sur 5 étoiles

Very efficient, excellent service

Very efficient

31 janvier 2025
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Réponse de Alensa Malta

Hello Ylenia,

Thank you for the positive review. We are glad to hear that your experience with Alensa has been a good one and that you found our service to be good and efficient. We look forward to serving you again in the future as well and wish you a nice day!

Kind regards,
Alensa

Noté 5 sur 5 étoiles

Products are great and deliveries on…

Products are great and deliveries on time. Sometimes drivers don't put an effort into finding my address or leave the car (they expect me to find them), but that's the individual issue with people who work for you, guys. Except of that - no issues.

27 janvier 2025
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Réponse de Alensa Malta

Hello Klara,

Thank you for your feedback. We are glad to hear that you're happy with our products and timely deliveries. We appreciate you bringing the delivery experience to our attention—we strive to provide the best service possible, and we'll look into ways to improve this. If you ever have specific concerns with a delivery, please don't hesitate to reach out to our customer service so we can address them. Your support means a lot to us, and we look forward to serving you again!

Kind regards,
Alensa

Noté 5 sur 5 étoiles

Easy to use website and very fast…

Easy to use website and very fast delivery.

24 janvier 2025
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Réponse de Alensa Malta

Hello Justin, thank you for your positive review. We are happy to hear that you found our website to be easy to use and that your parcel has arrived quickly and as expected. Alensa wishes you a good day and we hope to see you again in the future as well!

Noté 5 sur 5 étoiles

Great

Great, always great products!

17 janvier 2025
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Réponse de Alensa Malta

Hello Isidora, thank you for the positive review. We are happy to hear that you are satisfied with the recieved products and that your experience with Alensa has been a good one.
We wish you a pleasant day and we hope to see you again soon!

Noté 5 sur 5 étoiles

Easy to place an order

Easy to place an order. Good communication and very quick delivery.

16 janvier 2025
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Réponse de Alensa Malta

Hello Mark, thank you for the positive review. We are happy to hear that you found the ordering process to be easy and that you are satisfied with our service. Customer satisfaction is important to us and we are glad to hear that we have met your expectations.

Noté 5 sur 5 étoiles

Speed of delivery and product quality

Speed of delivery and product quality

14 janvier 2025
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Réponse de Alensa Malta

Hello Lara, thank you for the positive review. It is very appreciated. We are happy to hear that you are satisfied with our service speed and the received product. We hope to see you in the future as well!

Noté 5 sur 5 étoiles

Prompt assistance and very efficient…

Prompt assistance and very efficient service. very good prices and wide range.

6 janvier 2025
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Réponse de Alensa Malta

Hello, thank you for the positive review. We are glad to hear that you are satisfied with our service and find our prices and product range to be good.
Alensa wishes you a pleasant day and we hope to see you again soon!

Noté 5 sur 5 étoiles

Vast variety of products

Vast variety of products, great prices and fast delivery

10 janvier 2025
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Réponse de Alensa Malta

Hello Charlene, thank you for the positive review. We are glad to hear that you are happy with our services and offers and look forward to serving you again in the future as well!

Noté 5 sur 5 étoiles

Excellent

Very efficient

6 janvier 2025
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Réponse de Alensa Malta

Hello Marco, thank you for the positive review. We are glad to hear that you found our services to be good and efficient and we hope to continue providing the same for you in the future as well!

Noté 5 sur 5 étoiles

Been using alensa for many orders of my…

Been using alensa for many orders of my contact lenses. Delivery always on time.

3 janvier 2025
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Réponse de Alensa Malta

Hello, thank you for the positive review and for being a loyal customer. We're glad to hear you're happy with our service and delivery. Looking forward to serving you again soon!

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