I've been buying my lenses from Alensa for years now. Great prices, products and excellent delivery service.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My experience with Alensa has always been great. Excellent products and super fast. Thanks
It was an amazing service. I am only disappointed just because I haven't used Alensa before. I live in Malta and before Alensa I ordered from a optic shop which I waited for 6 weeks for less lenses an... Voir plus
L'entreprise a répondu
all delivered is in good conditions. please note that if delivery is not possible to do at home address due working hours, i always write the alternative location but courier is always calling from ho... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Alensa Malta
Écrit par l'entreprise
Free Delivery over 69€
Delivery is free for all orders over 69€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.com.mt
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Delivery is free for all orders over 69€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.com.mt
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Coordonnées de contact
Alensa.com.mt - Dragonara Business Centre 5th Floor, Dragonara Road St. Julian’s, 3141, STJ, Malte
- +35620341513
- Info@alensa.com.mt
- alensa.com.mt
4,9
Excellent
754 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Alensa Malta
Hello Lydia, thank you for the positive review! We are happy to hear that you are satisfied with our delivery speed and service. Your feedback is very appreciated and we look forward to serving you again in the future as well!
Fantastic service
Fantastic service! The company had some issues with my order as astigmatism contact lenses are not usually in stock so had to be ordered. They took longer to arrive and I needed the normal lenses a bit more urgently. Alensa graciously split my order and delivered my normal lenses before the others and they were in my hands in time for when I needed them. Coincidentally the astigmatism lenses arrived just a day later so, yeah, overall, great service!
22 avril 2025
Réponse de Alensa Malta
Hello,
Thank you for the positive review. it is very appreciated!
We are happy to know that our team has managed to assist you with your order. Our team always strives to find the best solution when unexpected issues arise, and we're glad we could split your order to make sure you had the lenses you needed on time.
It is great to hear everything worked out fine in the end. We truly appreciate your trust and your kind words, and we look forward to serving you again in the future.
Kind regards,
Alensa Customer Service Team
Efficiency and Accuracy of order…
Efficiency and Accuracy of order requested.
Note that free gift not received yet...
22 avril 2025
Réponse de Alensa Malta
Hello,
Thank you for your feedback regarding the efficiency and accuracy of your order.
We are sorry to hear that you have not yet received the free gift associated with your order. To assist you further, we kindly ask you to contact us directly at info@alensa.com.mt, and our team will be happy to resolve this for you as soon as possible.
Thank you for choosing us, and we look forward to hearing from you.
Kind regards,
Alensa Customer Service Team
Lenses are great and better priced than…
Lenses are great and better priced than at any local pharmacy or eye clinic. Satisfied with their products
10 avril 2025
Réponse de Alensa Malta
Hello,
Thank you for the positive review.
We are glad to hear that you enjoy our prices and are satisfied with the products as well!
Kind regards,
Alensa Customer Service Team
Réponse de Alensa Malta
Hello Ray,
Thank you for your positive review.
We are happy to hear that your order was delivered as expected and that you are happy with the communication regarding it.
Your feedback is very appreciated and we are look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Support Team
Price went up by over 25% compared to…
Price went up by over 25% compared to previous order made
11 avril 2025
Réponse de Alensa Malta
We understand your frustration with the recent price increase. We strive to provide competitive pricing and value to our customers, and we appreciate your feedback. Prices are being adjusted according to the current inflation and economic situation ,and we do apologize deeply if you find the raise unacceptable. Please , contact us at info@alensa.com.mt , and we will be happy to provide you with a discount code. Also ,should you find the same products that we offer somewhere else for cheaper , we are willing to match the price.
Réponse de Alensa Malta
Hello,
Thank you for your positive review.
We are glad to hear that your order was perfect and arrived quickly. Providing a professional and seamless experience is exactly what we aim for, so your feedback truly makes our day.
We really appreciate your support and look forward to serving you again soon!
Kind regards,
Alensa Customer Support Team
Been a loyal customer for years now and…
Been a loyal customer for years now and have had consistent good service.
8 avril 2025
Réponse de Alensa Malta
Hello,
Thank you for your positive review and for being a loyal customer!
It is good to know that you have constantly recieved good service from Alensa and we hope to continue providing the same for you in the future as well!
Kind regards,
Alensa Customer Support Team
Great prices and fast delivery.
31 mars 2025
Réponse de Alensa Malta
Hello Charlene,
Thank you for your positive review. It is very appreciated.
We are happy to hear that you are satisfied with our great prices and fast delivery and we look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Support Team
Quick delivery. Great service so far
Legit website. Quick and efficient delivery. Goods as advertised and cheaper than in stores so it's s great.
1 avril 2025
Avis spontané
Réponse de Alensa Malta
Hello Clare,
Thank you for your positive review.
We are glad to hear that you are satisfied with Alensa and that you found our delivery to be quick and efficient. It is also good to know that you are happy with our low pricing and we hope to continue providing the same for you in the future as well!
Kind regards,
Alensa Customer Support Team
Excellent price/quality/ assortment of…
Excellent price/quality/ assortment of products.
Deliver in Malta is generally in 2 days.
3 avril 2025
Réponse de Alensa Malta
Hello, thank you so much for your review. We are glad to hear you are happy with our prices, product selection, and delivery service. We always aim to offer great value and fast shipping and it is good to know it's making a difference for you! Looking forward to serving you again soon!
They can improve on the delivery as if…
They can improve on the delivery as if they don't have the exact time to arrive so you have to stay all day at home as if you don't know the time that they come as if it always changes.
31 mars 2025
Réponse de Alensa Malta
Hello Christine,
Thank you for your feedback. We’re sorry to hear about your experience with the delivery timing. Please know that we're actively working with our delivery partners to improve our scheduling system so we can offer more accurate and consistent delivery updates in the future.
We truly appreciate your patience and understanding as we work to make this better.
Kind regards,
Alensa
Réponse de Alensa Malta
Hello, thank you for the positive review. We are glad to hear that your parcel has arrived quickly and that you found our ordering process to be easy. Your support is very appreciated and we look forward to serving you again soon!
Good and quick service
13 mars 2025
Réponse de Alensa Malta
Hello, thank you for the positive review. It is very appreciated and we are glad to hear that you found our service to be good and quick. We wish you a great day and look forward to serving you again soon!
Nothing to add
6 mars 2025
Réponse de Alensa Malta
Hello, thank you for the positive review. It is very appreciated!
Réponse de Alensa Malta
Hello, thank you for your positive review. We are glad that you are happy with our prices and fast delivery. Your support means a lot to us! We look forward to serving you again soon.
Fast and reliable
It’s fast and reliable. Very good quality have used Alensa for many years now
25 février 2025
Réponse de Alensa Malta
Hello Hermine, thank you for the positive review and for being a loyal customers. We are happy to hear that you found our service to be reliable and quick and we look forward to serving you again soon. We thank you for the support and wish you a great day!
Super efficient and quick delivery
Super efficient and quick delivery. Excellent service and great prices.
3 mars 2025
Réponse de Alensa Malta
Hello, thank you for the positive review. It is very appreciated! We are glad to hear that your parcel has arrived on time and that you found our services and prices to be good! We wish you a great day and hope to continue providing the same for you in the future as well!
Réponse de Alensa Malta
Hello,
Thank you for the positive review. It is very appreciated.
We are glad to hear that you find our services to be good and the offered products to be reasonably priced.
Thank you for your support!
Kind regards,
Alensa
Your local delivery service is rather unpredictable and unprofessional.
Your local delivery service is rather unpredictable. Why should a customer waste the whole day waiting for a delivery man to show up without any prior info? It is really annoying and not professional.
18 février 2025
Réponse de Alensa Malta
Hello Igor,
Thank you for your feedback.
We sincerely apologize for the inconvenience caused by the unpredictability of the delivery service.
Please know that we are actively working along with our delivery partners on improving the delivery process and providing more accurate time estimates and better communication. Your feedback is valuable in helping us enhance our service.
If you have any specific details about your experience or need further assistance, please don’t hesitate to reach out to our customer support team at info@alensa.com.mt. We appreciate your patience and hope to serve you better in the future.
Kind regards,
Alensa
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.