Allesura Avis 17

Réponse : Allesura

14 avr. 2026

Hi Linda,

We’re truly sorry to hear about your experience this is absolutely not the standard we aim to provide.

It looks like your order may have been affected by recent unexpected shipping delays on our side, and we sincerely apologise for the inconvenience caused.

We would really like to make this right for you. Please contact us directly at hello@allesura.com
with your order details, and we will immediately arrange either a full refund or a replacement, depending on your preference.

We take full responsibility for this situation and are actively working to ensure it does not happen again.

Thank you for your patience, and we hope to resolve this for you as quickly as possible.

Kind regards,
Allesura Support Team

Réponse : Allesura

5 mars 2026

Hello Lezisle,

We sincerely apologize for this experience. This is not the level of service we aim to provide at Allesura.

Please contact our support team at **[support@allesura.com](mailto:support@allesura.com)** with your **order number**, and we will immediately investigate the issue and make sure this is resolved for you as quickly as possible.

Your satisfaction is very important to us, and we will ensure you receive the proper assistance.

– Allesura Support Team

Réponse : Allesura

20 févr. 2026

Hi Deanna,

We’re truly sorry to hear this and completely understand how frustrating that must be.

We take delivery issues very seriously and would love to resolve this for you immediately. Please reach out to us directly at support@allesura.com
with your order number, and we’ll investigate this right away and make it right.

Your experience matters to us, and we’re here to help every step of the way.

– Allesura Support Team

Réponse : Allesura

8 janv. 2026

Hi Jill,

Thank you for taking the time to share your feedback.

We sincerely apologise for the delay in receiving your order. Due to the recent holiday peak period, some shipments experienced longer-than-expected delivery times, and we completely understand how frustrating that can be.

Please know that we take delivery times and customer experience very seriously, and we’re actively working to improve our logistics to ensure faster and more reliable deliveries moving forward.

If you haven’t already, we’d be more than happy to assist you directly and provide an update or solution please feel free to reach out to our support team so we can make this right for you.

Thank you again for your patience and for choosing Allesura.

— Allesura Support Team

Réponse : Allesura

2 janv. 2026

Hi Kevin,

Thank you very much for taking the time to leave such a positive review. We’re delighted to hear that you’re happy with the eye patches and that they exceeded your expectations.

It’s also great to know that delivery was fast and that our customer support team was able to assist you when needed. Your feedback truly means a lot to us and motivates us to continue providing the best possible experience.

We really appreciate your support and look forward to welcoming you back again soon.

Kind regards,
Allesura Customer Support

Réponse : Allesura

2 janv. 2026

Hi Sasha,

Thank you for taking the time to share your experience. We sincerely apologise for the delay in receiving your order. Unfortunately, we experienced unexpected shipping issues during this period, and we take full responsibility for the inconvenience caused.

Please know that this is not the level of service we aim to provide. As a gesture of goodwill and appreciation for your patience, we would like to offer you a VIP free-shipping code for your next order with us.

We truly value you as a customer and appreciate your understanding. Our support team is also happy to assist you directly to ensure everything is resolved as quickly as possible.

Kind regards,
Allesura Customer Support

Réponse : Allesura

31 déc. 2025

Thank you for your feedback, Susan and we sincerely apologize for the delay with your delivery. We understand how frustrating it is to wait this long.

We can confirm that your order is already on the way, and as an apology for the inconvenience, we have issued a full refund. We have also provided you with a VIP free-shipping code for your next order with us.

Merry Christmas, and thank you again for your patience.
Allesura Support Team

Réponse : Allesura

21 nov. 2025

Hi Maria,

We are deeply sorry to hear about your experience, and we sincerely apologise for the delay and the frustration it has caused. Your order was unfortunately impacted by a shipping issue on our side, and we understand how disappointing this has been.

This is absolutely not the level of service we want to provide, and we are taking immediate steps to make sure this does not happen again in the future.

We will be emailing you right away to assist you personally and make sure your order is either delivered or fully resolved as quickly as possible.

Once again, we truly apologise for the inconvenience — and thank you for your patience while we fix this for you.

Kind regards,
Allesura Support Team

Réponse : Allesura

26 août 2025

Hi Sandra — I’m really sorry you haven’t received your order yet. We’ve checked order #1201 and can see it was delayed in transit by the courier. That’s on us to resolve.

We’re contacting you by email to share the latest tracking and next steps. If you’d prefer, we can send a free expedited replacement or issue a full refund — whichever works best for you.

You can also reach us directly at support@allesura.com
(please include Order #1201 in the subject).

Thank you for your patience, Sandra — we’ll make this right.

Réponse : Allesura

7 août 2025

Hi Silvie,

Thank you for your feedback and for giving our patches a try.

We completely understand your concern regarding the supply count and appreciate you pointing it out. Each box does include 12 individual patches, which equals 6 full uses (2 patches per night). However, we now realize that this could be misunderstood as a 12-night supply, and we're already working on updating our product description to make this clearer for future customers.

Your experience matters to us, and we’d love the opportunity to make it right. Please feel free to reach out to our support team — we’re here to help.

Warm regards,
The Allesura Team

Réponse : Allesura

27 juil. 2025

Hi Melinda,
Thank you for your kind review. We’re glad to hear that you’re seeing results with Hoygi and that it’s working well for fine lines and wrinkles.
If you have any questions or need further support, feel free to reach out.

– The Allesura Team

Réponse : Allesura

2 juil. 2025

Hi Silvia,

Thanks so much for your feedback — and we’re really sorry for the shipping delay. We completely understand how frustrating that can be.

To clarify: the box includes 12 individual patches, which equals 6 pairs — one for each under-eye per treatment. This is standard across the industry, but we appreciate your point and we’ll be updating our listing to make the “6 pairs = 12 pieces” explanation even clearer.

If there’s anything else we can assist with, please feel free to reach out to Emily from our support team at support@allesura.com — we’d love to help make this right.

Warm regards,
– The Allesura Team

Réponse : Allesura

30 juin 2025

Thank you for your kind review, Rafael. We’re pleased to hear that your order arrived on time and that you’re enjoying the texture of the masks. Your satisfaction is very important to us, and we truly appreciate your support. If there’s anything you need, please don’t hesitate to reach out.

Réponse : Allesura

26 juin 2025

Hi Denise,

Thank you for your feedback, and we’re truly sorry for the delay you’ve experienced.

Due to an unexpected stock shortage and international shipping disruptions, a small number of orders — including yours — were impacted. We completely understand how frustrating this is, and we’re actively working to improve our communication and fulfillment process going forward.

We’re currently reviewing your order and will be following up via email shortly with the latest tracking info and a solution, should your order be further delayed.

Thank you again for your patience, and please don’t hesitate to reach out to us directly at support@allesura.com.

Warm regards,
Emily
Allesura Support Team