Allied Van Lines Avis 18

Move went well. Not the least expensive but the move itself went well. Had to pay extra to time the offload based on my closing date.
Real strict on claims deadline. I submitted a claim 2 days past the 9 month deadline and denied. No grace, no flexibility. Quick to takes your thousands of dollars, but once they have your money it's too bad, so sad.

I have moved over 20 times and had very good experiences until now. I used Allied for a move from So Carolina to Ct. The driver did not communicate with me, showed up late and only brought one person (68 yo) to help with the move. They did not adequately protect my home or furniture, used dirty/used moving blankets and it took 12 hours to load my 2 bedroom home with limited furniture. I complained to management and the complaint was escalated to upper management where I was assured there would be additional labor to unload. Driver then went south to Georgia and packed a home while my belongings were in the truck in extreme heat. When he showed up a week later with my belongings it was the same 2 guys to unload! No extra help. Seems driver chose his route based on profit for him and did not hire help so he could keep more money for himself. Management is obviously useless. If your time is important and you value your belongings, use a different company!!

I had a great experience with North Atlantic Van Lines. The team was punctual, professional, and handled all of my belongings with care. They worked efficiently and made the entire moving process stress-free. Communication was clear throughout, and the final cost matched the initial estimate. Highly recommend for anyone looking for a reliable moving service!

the worst moving company ever. moved from Colorado to Texas. delivered items late, and we were not compensated for that. damaged furniture and a lost box… lost our bed frame, we’ve been sleeping on the floor for two months now while we wait for the claims process. no apology, no phone call… just unapologetic emails. they also lied about the moving process, I had no idea the truck they used to load our stuff would be sent to a warehouse where they loaded it onto another truck. do not use this company. they are also called Coleman Worldwide moving.

This has been the worst moving eperience of my life and I've moved a number of times. These people just to not care about your belongings. Most of my furniture was either damaged beyond repair or scraped up. The price was high, the packing was poor, the delivery was a week late, the inventory was completly illegible and nondescript. All in all, this was a nightmare and we're not through it yet. As of this date many items are lost and unresolved. Stay away from this company and the District Manager in Colorado Springs.

We moved from Florida to Texas with them Allied/ Coleman. We received our furniture 11 days later.
Most of the big furniture loaded by the movers, arrived in very bad conditions and we can not use them anymore. The driver said it was our fault if our furniture arrived in bad conditions: he said our furniture were not originally well assembled and he added.. our furniture were cheap! How can you say that? Totally inacceptable comments from the driver and awful experience.

NIGHTMARE
We moved from Virginia to Austin Texas, we picked the most expensive package. Allied Van Lines is a nightmare company for this reasons:

HORRIBLE ATTENTION TO DETAIL when packing things, high and low value items badly package with not the correct size boxes items where swimming in too large boxes where space was not filled with paper which resulted in broken and damaged things.

DELAY on delivery dates.

At delivery BROKEN ITEMS because of bad handling and terrible packaging. Broken glassware and dish-ware, damaged furniture, broken legs on expensive furniture, artworks, etc..

LOST TIEMS. They lost artwork and some kitchen boxes with appliances that will not be refunded because we didn't see it on delivery .We have so many items than on delivery its impossible to see if everything is there. Now they say is not their fault.

BAD CUSTOMER SERVICE. When things are going smooth there was no problem. But when delays started and when things showed up broken or we realized things where missing, the customer service was rude, hard to get on the phone and overall they treated us terribly.

AGAIN WE PAYED FOR THE MOST EXPENSIVE PACKAGE AND WE HAD A NIGHTMARE EXPERIENCE. NEVER AGAIN.

CROSS-CANADA MOVE

PICK-UP

Foreman: Nick
Punctual, courteous, and professional. I felt comfortable and well looked after right from Hello. If I had a question, Nick took the time to answer it, providing the clarity I needed. The whole process was very efficiently managed. He and his team worked extremely well together. They tagged all of my items with a number to be cross-checked upon delivery. Before leaving, Nick let me know what to expect in terms of communication from him as my delivery date got closer. And what he said would happen - did happen, exactly as he said.

DELIVERY

Foreman: Nick
Again, punctual, courteous, and professional. Nick gave me a clipboard with the tagged numbers of all my items on it, and as he brought each item off the truck he called its number, and I checked it off. Everything was accounted for. He and his team did an excellent job for me. I had a tall, very heavy cabinet that wouldn't fit in the elevator of my storage facility, so they had to take it up a flight of stairs. It wasn't easy, but they managed it without complaint, which I appreciated so much.

My experience with Allied Van Lines / Thompson's Moving & Storage was 100% positive due to their amazing team. I will always be grateful.

Holly Smith
Nova Scotia - Alberta

Broke or damaged many items and lost some items. Insurance company is not adequately compensating us, even alleging that some of the items were damaged by climate change.

I had them come to my house to see what I wanted to take to get the size of the container. I was given a estimated quote price that I was happy with and was told that the paperwork with the completed quote would be emailed to me in a few days. When the email came it was 3 times higher than the estimated quote. I questioned it and all I was told is the prices goes up. Needless to say, I didn't want anything to do with his company after that!

So much went wrong. For example: packing staff were surly and difficult whenever I asked questions. I was coerced to sign an empty inventory and other related documents. No customer service backup help was provided. Items split between two destinations were improperly routed,etc.

Do not use Allied Van lines
I strongly recommend that anyone avoid using Allied Van Lines to move your household goods and, in particular, Dunmar Moving Systems of Richmond, Virginia.
I contacted Allied Moving to store and then move my household goods from Virginia to France. They put me in contact with Dunmar Moving Solutions in Richmond, Virginia. I found later that Allied is part of a larger group called SIRVA.
My goods were packed and shipped directly to Dunmar’s facility. Four months later I asked them to be shipped and they were packed into a container and shipped to France. The Allied/SIRVA contact in France said no French authorities nor any of the French movers opened the container until it arrived at my home. The wooden bulkhead Dunmar built in the container to secure the goods was in place.
I am missing at least 10 of my boxes of goods, including two large dish packs that would have had my name written on them like all the others. This was along with the damaged furniture. I had self-packed a number of plastic and soft containers. Sixteen boxes had no tags on and so I could not check them off the inventory sheets. I was able to reduce that to 10 by counting everything and the contents. Some had tags but had been wrapped with paper with the tags covered. I received two of my self-packed containers that did not have a tag and were not on the inventory. I also received part of someone else’s sofa. I contacted Dunmar about the problem and they told me I had 5 days to report on the missing boxes. I emptied and kept every box so I could check all the numbers, which I did 3 times. I also counted every item I received and matched that against the inventory list and reported back to them on the 3rd day. I made sure I kept in contact with Dunmar and the local SIRVA agent on what was going on. The local movers spoke very little English so they were of little help, although they knew I was missing boxes. We communicated that much.
I filed my claim with SIRVA within the 30-day window. I certainly did not list everything as it was just too much to remember. However, it is hard to forget part of a Waterford Chrystal set and a large portion of my wife’s clothing. There were also things we had collected over 40 years from numerous countries that we now realize are missing.
SIRVA offered payment for the damaged furniture repairs. When it came to the missing boxes, they said that Dunmar had investigated and said they lost nothing. They said I could not prove they were missing so they would do nothing. I told them that I was not interested in their money, but that I wanted my goods. I first offered a $500, no questions asked, reward for my goods, and upped that to $1000. I told them that I would not ask they be sent to me but kept in the US. I asked them to contact everyone Dunmar had shipped to from the time my goods arrived until they sent them to me. I do not know if they did so. I told them that the local movers knew about the missing boxes as well but that did me no good either.
insurance which said I did not need an exact inventory of everything in my shipment to make a claim. Allied disregarded that as well. Their final statement was that Dunmar made a search, said they lost nothing, and I could not prove they did. My insurance, which cost a lot and said I did not have to produce a complete inventory, and following their direction meant nothing. Of course, my insurance cost more than the money for the damaged furniture so they made a profit there as well.
Dunmar said they looked for my goods, but only in the containers in which they had been stored. I believe that Dunmar either lost my goods in their facility, sent them to someone else, or they were stolen from their facility. The individual they sent to oversee my move could not keep up. He spent most of his time filling in the section of the forms that described my furniture. There was a lot of chaos in their work. Both Dunmar and Allied are desperate not to admit their fault as they are probably afraid of the bad publicity. I did offer to sign a document saying I would not sue if they found my goods.
I have moved 26 times, including in the Middle East and Africa. I never lost a box. I had not used Allied before and will not again. There are quite a few moving companies. Do careful research, inventory as much as possible, and take photos of everything. Then, stay away from Allied, and if in Virginia, Dunmar.

Never again! They could’ve cared less about our belongings. mirrors only wrapped in paper, couch pieces not wrapped at all. Every dresser damaged. Precious irreplaceable items like China and real vintage Christmas decorations shattered among so many others.

They showed up the first day with only two packers and then made up time the second day (meant for packing the truck) with the full crew by just shoving things in boxes (a custom framed painting was in the same box as a grill brush! shocking how the frame could’ve been damaged!).

When they unloaded I watched them drag my cushions across my driveway and lawn! Despicable care. I am devastated by what they have done.

Allied-International-Boston (ABC), USA was terrible. There was lack of or no customer service until it became time to collect payment. The team did not take responsibility and were either unresponsive to emails or answered with single sentences. Sometimes in caps. The team did not respond to my emails on confirmation of the packing date, and the move team showed up unannounced. To date, the main point of contact has never confirmed if I have received my international shipment. This company is appalling and only cares about the money. They could not care less about the customer.

Okay, this will take some time. We used Allied before and they did a fairly good job moving our stuff with minimum damage so we used them again to move for our last time. They saved the worst for last.
During crating and packing, they were told to be very careful with our home theater system as it is an extremely expensive setup. They did not take heed when we received our goods.
Allied used Coleman to deliver our household goods to our final home in California. Once all the boxes were seen atop the flatbed truck, I knew we were doomed. The items were thrown into wooden crates. Most items were not protected like they were when they left our origin address. Our motorized theater recliners were thrown in without coverings, causing damage to one of the recliners as it ripped from the protruding screws from the box. Our 120" black diamond screen was laying on the back end the protruded from the sides. It was carelessly removed by forklift, yep, screen is damaged. Projector was thrown into a box with a connector still attached and bent the connector. sides were scuffed. Delivery team, VERY unprofessional, carelessly brought all our items. They lifted an expensive speaker by the covering. Wife told them not to do that but she got an eye roll and they continued to carry it into the house. I did not see this and was not told until after they left. All in all, we got nothing but attitude from the team, AND, they delivered a mattress that belongs to another family. Yes, it was clearly written on the mattress.
After an exhaustive week of unpacking, pictures and claims submitted, Allied is responsible for over $26k in damages. Coleman was definitely part of that damage assessment.
Claim form submitted on Wednesday June 29th. Nothing was heard until I emailed them on Monday July 11th. The claims rep sent an email saying they have received our claim and will have an adjuster out to investigate the damages in 5 business days. She then asked about our address which is clearly marked in the delivery documents AND the claim form. She acted like she did not have it and needed to update o.O Needless to say, I am now very concerned about the complacency of the claims firm.
I have called twice and emailed once about the mattress and to have Coleman pick up their misdelivery. No response, no callback, nothing from either Coleman or Allied. I no longer trust these companies for moving. The damage was extensive. We also prepaid for a year of storage. They owe use for 6 months but have not sent the check yet. Another week and we will see but may have to get lawyers involved to get these companies to do their job. I will submit an update later, IF I receive a reply email from them at all.

Worst moving experience ever. They are initially polite, and seem legit, but their method is to load your stuff, unload it into a warehouse, then later reload it and deliver it. However, in this process many items are broken, or lost, and they refuse to take responsibility for the lost items. I lost several chairs, a bookcase, and items necessary to reassemble my bed and desk. They said it was my fault for not checking the packing list when they unloaded, the one that was illegible. Terrible experience.

Allied Van Lines is a member of CMA (Canadian Movers Association) They, as well as Northern American Van Lines are run by Sirva in Alberta, Canada.
What you need to know!
These are not companies you want to trust with your things. Firstly they charge more because of name recognition and the assumption that you are in good hands as "they" are handling your stuff. In reality, they just call in whoever needs a haul and going in the right direction. They couldn't even tell me where my shipment was during the whole move.
Don't be deceived by these big name movers. There is no apparent oversight or accountability. You pay upfront so how hard do they have to work to fix any damage? You will wait.. and wait.. and then be asked to fix it yourself and be reimbursed. Fool me once shame on you.. fool me twice..shame on me. Unprofessional is an understatement. Save your money, your belongings and your sanity and use another firm... one that uses their own people and trailers.
In Canada, the CMA are ex Sirva employees so the Fox is in the chicken coop up here. Good luck!

This review is for Simonik Moving & Storage who are a mover agent for Allied Van Lines. DO NOT use this Bound Brook, New Jersey company for your New Jersey move or any Interstate move !!!
They are an Agent for Allied Van Lines, so you should think hard about whether or not to use any of Allied agents since their customer service has not been that helpful about my complaint either.
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Simonik Moving employees stole thousands of dollars in jewelry and money from us while they were in our house packing our household items. Included in that were many very sentimental items including father's cremation ashes in jewelry necklaces.
The Simonik owner/manager did not even have the common decency to contact us to express any empathy or concern whatsoever that his employees stole our possessions. This in our opinion is totally unacceptable non-caring behavior and extremely unprofessional demonstrating his lack of responsibility and accountability for his worker's wrong doings.
The police have been involved and 2 of the 3 workers involved have ignored all of their requests to come into the police station as part of the investigation. What does that tell you? I contacted Simonik's manager a final time in writing requesting he get the stolen items somehow and return them to us. He has failed to deliver them or even respond to my email, so I am starting a social media complaint campaign today.
I am assuming his workers are still on his payroll and out there continuing to steal from others who are moving! Please be safe and I strongly recommend that you do NOT use this Mover.