Allpropertyclaims Ltd Avis 

My boiler kept losing pressure but no one could find the source. LTD used tracer gas and acoustic microphones to prove a heating pipe was leaking beneath the tiles. Their report convinced my insurer to fund drying and repairs, which they arranged with their builders. Outstanding, cost-free service to me.

Tom and Abhi were extremely helpful and communicated well throughout my claims process. The builder Martin did an excellent repair job. A big thank you to the team for dealing with the stress of my home insurance claim

Cracks appeared in my laminate flooring and I feared expensive damage. APC explained the investigation process,tracked the central heating leak,manage insurer expectations, and fully restored the area-calming me at every stage

APC managed my insurance claims & repairs including drying & mould treatment, they did a fantastic job.

Although our claim & reparation works following fire damage completed in May 2025, I was too angry & too distraught to follow this up at the time. I'm now calmer to report my experience. Although they were brilliantly efficient chasing me to appoint All Property Claims as our Loss Assessor & Contractor to do the works (daily calls), thereafter although administratively not so fast to reply to loss of rent amounts being claimed etc, they nevertheless did follow these matters up & were thorough. Also, the surveyor appointed by APC was very good at negotiating what should be claimed for. However, my upset is 1) the poor communication between APC & the contractor appointed by APC to do the works as there were items we had agreed were included he didn't know about that he then needed to refer back to APC, 2) the specialist extractor wall fan that was fire damaged & still under warranty, I asked be replaced/bought from & installed by the firm I originally bought this from in order to retain the warranty but APC chose to get a regular electrician to do this & told me I'd still get a warranty, but where he bought it from invalidated the standard manufacturer's warranty and we're only covered for parts not labour from the outlet the electrician bought it from and only if he i.e. the electrician makes the claim 3) the quality of the new kitchen installed following fire damage is really cheap & at best everything including the redecoration work in the lounge looks to be worth approx. £5-6,000 worth of work/materials yet our insurer tells us the settlement amount excluding loss of rent & the surveyor's fee settled direct & forensic fee was £26,121.76. The amount & quality of work & materials does not look to even represent half this figure. Although their concept is great, I would never use APC again nor recommend them.

02.10.25 This is my reply to APC's response to my review. Apologies for delay in responding to your reply as I was away & since our return had a bereavement to contend with. You state I selected the wall units on 9th April which I categorically did not. On reviewing this 9th April email I can confirm I only selected the Worktop, Flooring & Tiles, & preferred colour of kitchen units, not the actual kitchen units nor doors. Your works dept on 10th April acknowledged I wanted white or light grey units but said; "Please note that the contractor will liaise with you directly to approve units for the kitchen once works have been scheduled". On 1st May your Contractor sent us a WhatsApp message saying: "They (APC) accepted to change kitchen cabinets without doors, so to put back the same cabinet doors". I had to talk with APC who confirmed we were getting all new carcasses & doors etc. The Contractor told me he had a tight budget to work with & would need to source where he could get these the cheapest & from the ones he found, he sent me choices of colour. Regarding my feedback of the Contractor on 8th & 23rd May, this was based on his work ethic & "his" quality of work, not the materials used as at this point I had no idea of the amount APC had agreed with the Insurer & assumed at best based on quality of cabinets etc installed that around only £5-6K for the whole lot had been agreed. Therefore based on a budget of £5-6K, it did look good, BUT when I was later told by the Insurer's Loss Adjuster that the claim for building works was over £26K, my feedback in May would have been extremely negative as we have not received £26K's worth. With regards the the 5year fan Warranty, thank you for confirming we will be covered if something goes wrong.

Avoid at all costs. An awful company that negotiate a large pay-out from your insurance company (which in turn will affect your premium) and then do a shoddy job with cheap labour and pocket the difference.

My advice is if you have a claim then contact your insurance company and they will sort the whole process for you including reputable contractors who they use regularly and trust. Alternatively you get a quote from a reputable building or refurbishment company and submit it to the insurers who will then pay out the amount.

Four months down the line they still haven't reimbursed any alternative accommodation costs despite having been paid out 7 months ago by the insurer.

As a result we are having to take them to court the reclaim the money and sort out the poor workmanship.

Please read the other bad reviews which I believe to be the only genuine reviews. This will give you a true picture of how your claim will be handled.

If you are in the middle of a dispute with them, please check to see whether your home insurance covers legal fees. If it does you can use this service to get a solicitor to take up the case against them

At the time of posting this on Trustpilot they have an average score of 3.8 from 2 five star reviews. Something dodgy going on?

12/06/2023
Just to clarify my father selected your company following a leak. Following all the hassle I stepped in and took up the issues. My parents are both beyond retirement age and could well do without the stress. I wish he hadn’t signed up with APC in the first place but that was before I got involved.
I will be posting responses to all the points that APC have responded with but we are currently working through the complaints with the FCA ombudsman and Citizens Advice.
The request for payment within 5 days of the letter was on the recommendation of Citizens Advice.

I could not have dreamt of a better service!
Having a leak is a stressful life event, but ‘all property claims’ made it so easy to deal with.
They took care of everything and were really nice and supportive at each stage.
I was amazed by the service and I am so happy with the work performed at my flat.
I am really grateful for the help. I don’t know how I could have dealt with the damages without them, all property claims saved me so much time and stress, and I now have a brand new flat that looks exactly as I imagined. I really couldn’t be happier.
I recommend All property claim 1000%!!

I was told by my Insurance company to get my own estimates for some damage to my flat from a pipe which exploded under my floor, I had some many builders telling me this and that and trying to pull the wool over my eyes. I then found this company, and they came out straight away, explained in details exactly how much damage I had and what was needed to put my flat back to normal, they took over dealing with my insurance company and completed the repairs, what they say on their website they actually do, which is very unusual these days. Thank you from the bottom of my heart.