allstarelite.com Avis 38

I placed an exchange return and I have been completely ghosted after I sent the clothing back. I had to pay for the shipping on the return also. My Instagram messages are left on seen and it's really frustrating to see them post while ignoring my messages.

I have been trying to get in contact with this company after I sent back shoes for an exchange and I have received no update and no one is responding to my messages. Thats 100 dollars straight down the drain.

The customer service was horrible to begin with, rude passive workers for no reason they tell you no returns or refunds and it even says on the receipt but it also says “ exchanges only” i go in to exchange for a different size n they told me no? Ans then comes back with a piece of paper that says no exchanges and sticks it to the register in front of me . I genuinely thought i was being pranked.
They sell fake branded clothing out front but in the back have boxes within boxes with the brand name all over it. So what exactly are they bringing out front and over pricing?
The dressing room connected to the back room so i walked through the whole thing and saw it. Absolutely insane. The way that whole store gives off overpriced resellers is unacceptable. I went in for authentic clothes from the wastonluxe collection just to get some short and have all the beads fall off immediately but i cant fix it because they wont allow any help any exchange. They wont help with anything.
They really need to shut this place down and those brands need to find another business to work with.
Genuinely the worst company. Looks like ill be ordering from the brands direct website rather than go to this 3rd party scammer store

This company is definitely not a good place to work for the CEo berades and insults employees using profanity and threats. The clothes and shoes are overpriced and poor quality knock offs of other brands. Locations get shut down without any notice.

I would encourage folks not to shop at this store particularly the location at the outlet mall in Palm Beach, Florida. The way they treat customers is completely unacceptable.

My nephew purchased a couple of jackets from this store. If you’ve ever shopped there or heard of them, you know their merchandise is not cheap. Unfortunately, the jackets didn’t fit, so he returned the very next day with both jackets and his receipt. The employee at the counter refused to accept the return, yet could not provide a reason why. My nephew then asked to speak with a manager, only to be told there was no manager onsite. The employee texted the manager, who also denied the return without any explanation.

Unless an item is clearly marked as final sale in writing which is typically only for sale items why wouldn’t a customer be allowed to exchange unworn jackets for a larger size?

Frustrated, he went home and explained the situation to his dad. The two of them returned to the store, and his father challenged the decision, asking why his son was not allowed to exchange the jackets for a larger size. After the same employee contacted the manager again, they suddenly allowed the exchange.

If you’re running a business that sells expensive merchandise, your employees and customer service should be held to a much higher standard. Because of this experience, neither I nor anyone in our family will ever step foot in this store again.

Spend your money elsewhere.

This company is pretty much a scam. After looking at all the other bad reviews, it’s amazing they haven’t been shut down. They sneakily charged me for two of the same jersey I ordered. I immediately emailed them to let them know to only send me one jersey and reimburse the second, followed up multiple times, and never got a response. Wish I had read the other reviews before I ordered.

I was falsely advertised to and then denied a refund. It is impossible to get in to contact with them cause they ignore all messages. Very unprofessional people and all just money hungry.

I strongly advise against ordering from this company. I was scammed out of $300. I attempted to cancel my order within minutes, reached out right away, and was completely ignored. They still shipped the order and have not properly responded to any of my emails. Very unprofessional.

I can't reach anyone at company for my refund they have definitely gotten the product back. Sent several emails I guess I've been scammed out of $130. Don't order from them. I warned them I would do an honest review if no response in 24hours after at least 4 messages. They don't deserve a star at all

SO BAD AWFUL DO NOT BUY IM WARNING U!!! Customer service was SO rude and unhelpful….

This company is a huge scam. I order a jersey from them but they sent me one with the wrong size. I sent them my exchange item but never heard back from them! Stay away from this company.

No clue what these bad reviews are talking about, received my items fast and great quality. Will be shopping again.

Total scam of a company. They either ship you the wrong item, or you never get your item. BUYER BEWARE!

Wish I could give them less than one star (or even negative stars) which is what they deserve. They were out of stock on something that they had a sale on. They said I would get it shipped to my house for free since I had paid up to a certain amount. No tracking was sent. I attempted to call the number. Nobody answers no matter what time of the day you call. Sent an email about two weeks ago. Still haven’t had a response. I’m assuming I’m not gonna get a response either. I was $50 down the drain. Sounds like I’m not the only one that had this issue too. They need to be shut down for robbing

No response. Ordered item mid December and item still haven't been processed or shipped out. Tried contacting them, no response.

I worked as a store manager for about 5 months. Changed the whole store and upped sales tremendously. Could never get anything i needed for my store. The owner is very disrespectful and rude. Came down to store managers not allowed making your own schedule. Had us ship products to people without anything to properly prepare it. Exhausting job and so disorganized. Im so happy I left.

This company sends damaged items and refuses to answer emails or phone calls. Paying the extra package protection fee is a complete waste. The customer service is terrible. I warn you, DO NOT order from here.

I worked as a store manager for this company for 4/5 months. Did a complete turn around for the location. I’ve never in my life experienced the racial discrimination and disrespect that the owner JEFFREY WATSON put me through! On top of that he terminated because he simply couldn’t talk to me any kind of way. He curses at employees calls them out their name etc. To make matters worse you fired me for no reason and I didn’t get paid for 31 hours of work. UNBELIEVABLE! There will be for sure legal matters taking place! reading these reviews and comments gave me everything I needed to know! If someone has any and I mean ANY SUGGESTIONS on who to contact about these issues please reply back . God doesn’t like the ugly and I’ll just say that! But as people we need to look out for one another this comments were helpful

I bought a Kobe Bryant jersey from this site and it was never shipped nor was there any proof that it was delivered. I contacted their support via email and by calling MULTIPLE times and days and never they never answered nor emailed me back. They scammed me. DO NOT BUY FROM THIS SITE

Allstarelite.com is a garbage company that state no refund but will exchange.
Just to make it clear to all future shoppers please do not buy anything from them, they do not exchange or refund.
Shoppers you will not be able to get in touch with them period they are thieves.