Alternative Brewing Avis 

Great customer service and excellent products. Definitely recommend Alternative Brewing for all your coffee needs. Their returns team were very friendly and helpful too.

I have bought a lot of gear from them. I find their advise and recommendations to be very real, they delivery promptly and their prices are always the lowest or at the lowest level.

Consistently efficient deliveries to Perth. A great brew gear alternative! (Ugh.)

I've used a lot of kettles and the Fellow Stagg EKG Pro is the one of the best things on the market today. I recommended for everybody who wants a state of art coffee kettle!

Prompt and efficient service. Quality products. I’ve ordered several times over the past few years and always receive order in timely fashion. Good range of products.

I purchased my Casa V machine from Alternative Brewing and was initially very happy with it. After around 10 months of use, I noticed that the plastic indicator lights had begun to deteriorate and crack.

I contacted Alternative Brewing to raise the issue and explained my cleaning routine openly and in good faith. As part of general maintenance, I occasionally clean the stainless steel case (approximately once a month) using a diluted alcohol solution. Alternative Brewing advised that the damage to the lights was caused by my use of alcohol and stated that, as a result, they could not offer a remedy beyond assisting me to purchase replacement lights.

I expressed the view that the cracking may instead be related to the design or material choice of the light fittings, particularly given the potential for thermal expansion of the stainless steel case to place stress on brittle plastic components. This possibility was dismissed without supporting evidence.

While the machine continues to function despite the damaged lights, I was disappointed by how quickly my concerns were dismissed and by the lack of willingness to investigate the issue more thoroughly. Based on this experience, I found the after-sales support from both Alternative Brewing and the ECM importer to be unsatisfactory, and I would encourage prospective buyers to carefully consider this aspect before purchasing.

Cafetto Grinder Cleaner
I had no idea my grinder needed this product so much until I used it. What a difference! Cleaned the burrs brilliantly and the grind is better, cleaner and my coffee tastes even better. Very happy.

My AeroPress espresso has become part of my morning routine and then a fuller drip/pour-over style later in the day. Brilliant product and Alternative Brewing had it at a great price and delivered super quickly. Lots of good youtube content too to show me how to use

Great business and huge online store variety. Quick delivery

Decent prices, but 2 seperate parcels from them (using Aramex) have been delayed and taken almost a month to arrive. While this is not directly the fault of alternative brewing, they shouldn't be using such a terrible courier, especially since they offer no other option other than paying $10 extra for using auspost. I have looked at reviews online and it is widely known how bad Aramex is. Auspost, or at least sendle, should be default. stop using Aramex and I will change the review to 5 stars.

A unique and modern addition to any kitchen. Quiet boil with extra venting is great in the early mornings when getting ready for work before the rest of the family wakes up.
The temperature setting can be changed seamlessly for a variety of beverages and is a great look with our Hampton inspired kitchen

Alternative Brewing has been my go-to for coffee equipment for years. Their range is extensive, the products they stock are consistently excellent, and pricing is competitive. I usually opt for warehouse pickup, which has always been quick and hassle-free, with friendly staff and good organisation. I’ve never needed after-sales support, but everything about the experience gives me confidence that they’d handle issues well if they arose. A very well-run retailer!

In a time when online shopping is a dodgy minefield, I had the best experience with this company. Great products and super fast delivery.
Happy to give them 5 ⭐️⭐️⭐️⭐️⭐️

The Normcore Slim Bottomless Portafilter has been a great investment. While watching all that coffee goodness oze out of the Portafilter, I also love that it makes cleaning way easier than traditional Portafilters. I have found Normcore to be a quality brand, it fits our Breville Dual boiler perfectly. I'm very happy with this purchase. Incidentally I paired the Portafilter with a Normcore 20g High extraction basket.

Breville Precision Brewer Thermal is amazing. Cannot recommend enough

This coffee steamer is genuinely barista quality. The milk texture is smooth, creamy and consistent every time — exactly what you’d expect from a good café. It heats quickly, is easy to use, and makes lattes, cappuccinos and flat whites taste professional at home.

The biggest win? It has absolutely paid for itself. When a café coffee is pushing $8 a cup, having this at home means I don’t feel the urge to buy takeaway anymore. Great flavour, great foam, and real savings in the long run. Highly recommend for anyone serious about their coffee.

I had a very disappointing experience with this company. I purchased two identical items—the Wacaco Minipresso—one for use in my car and one for use at home. One unit functioned perfectly, while the other was clearly faulty, destroying approximately 70% of coffee pods without producing any coffee.

Before contacting the company, we attempted several troubleshooting steps. When I raised the issue and outlined what we had already tried, it took more than 30 emails before we were eventually permitted to return the product for a “review.” At their request, we also provided multiple videos showing the unit being used correctly.

Despite this, we were repeatedly told the issue was due to “user error.” This explanation is difficult to accept, given that one unit worked correctly 100% of the time while the other only worked approximately 30% of the time. We were even advised that, based on one of our videos, we were using the product incorrectly—despite following an instructional video provided on their own website.

Throughout the process, we received repeated responses stating that they were “waiting to hear back from the supplier,” despite the fact that my purchase was made directly through them, not their supplier.

Overall, I am extremely disappointed with the level of customer service provided. We got a new unit, so the result was the same in the end they just chose a path of being terribly at customer servicee with 30 emails over a month, when it could have been two emails and a 5-star review.

I purchased a few items including a Brewista smart scale. Dispatch and deliver was quick but the rubber mat for the scale was deformed and would not sit flat on the scale deck. I provided photos showing the defect and asked for a replacement but was to justify why I could not use the product and that their supplier did not think it was an issue. I was then asked to make a video showing how the defect affected product use, all over a rubber mat that was unlikely to cost more than $10 (but not sold separately). The absence of a telephone number for customer support was also frustrating. I finally tracked down the importer of the product and explained the situation to them and they advised me they would provide a replacement rubber mat. The replacement rubber mat finally arrived a week later. I cannot believe how difficult and frustrating the process is to get a defective product replaced. Very glad I didn't by my coffee machine from this company. And I also started receiving spam emails from this company too, despite never signing up for them. Won't be shopping here again.

Really great advice helping me choose the right products and the normcore tamp was amazing!