Alternative Avis 

Fabulous range of products many of which seem to be unique to this brilliant gift shop.
We selected 3 of their amazing abstract prints of the fells - due to our concerns in transporting them home we opted for a postal delivery.
This was handled superbly and no stone was left unturned in getting the prints to us in perfect condition! We are extremely grateful and will be returning to Alternative as soon as we return to Keswick later this year!
Most importantly Tony and his staff are such friendly helpful people with incredible local knowledge they have set a bench mark for their type of business not just in Lakeland but generally throughout the UK!!
Looking forward to our next visit!

Easy to order my Katie Loxton bag, which was out of stock elsewhere! Competitively priced and quickly delivered without any issues. Well packaged parcel too.

There is so much choice onthe website and It was so easy to place my order and find the gift I was looking for. The team packed it really well and notified me when shipped and it arrived within a few days

Very easy to order and my jellycat Rosie Lea mug of tea arrived perfectly packaged and very quickly really appreciated the free postage but I wouldn’t have minded paying as this must cost you.All round great service wouldn’t hesitate to buy from you again

This is my favourite shop in Keswick and I follow them on social media - they posted the cutest little porcelain fox and I had to get it. First time I’ve bought online (I’ve bought plenty in the shop 😉) - really easy ordering and very fast delivery.
And the fox is even cuter in real life 🩷

Easy to navigate on line and the ordering was seamless. The product came promptly and the packaging was spot on. Not the first time I have ordered and wont be the last. Love ordering when I cant always get to the shop. Thank you 😊

Fantastic shop both online and in person. Ordered Tuesday and just received my parcel today (2-1-26) Over the moon with what I ordered. Thank you and a Happy New Year 😊

Order arrived well in time and was very well packaged

Really good communication, product delivered the following day. Can't ask for better.

Great options available online with prompt and well packaged delivery. Great service.

Easy to order, quick despatch and delivery. I wasn't in at the time of delivery but parcel was put away around the back of the house where I had indicated.

2 great purchases. Arrived really quickly. Very good quality. Have shopped here before always happy with purchases

The delivery was super fast and the item is perfect I have a matching vase they look beautiful together. Would highly recommend this company for gifts that are beautifully made and reasonably priced. Thank you. ❤️❤️

Great fast delivery, the exact item i was looking for ...will use again

From ordering to delivery perfect a brilliant shop very helpful and would definitely use again thank you

The customer experience is second to none. The staff are friendly, knowledgeable and extremely helpful. A picture which was out of stock was sourced and shipped to me within four days. The range of treats available are reasonably priced and I will definitely be back. I highly recommend all to visit

the member of staff was very helpful in making sure i got the identical item

Generally, I really like this gift shop and they have excellent, sometimes quirky gifts. Finding the item I wanted to purchase online was very straight forward and there were no issues with the ordering, payment or delivery. The mugs I received were well packaged so arrived undamaged and in good time.
The issue I had was with the mugs themselves, which were ones with an elephant inside. The idea is to have a bit of fun with your unsuspecting visitor so that they are sipping their coffee and then the elephant starts to appear. The mugs are beautiful but unfortunately, you have to over-fill the mug to fully hide the elephant's trunk, which isn't ideal!
What I would say, though, is that the company refunded me without any fuss, so their customer service was excellent.
Otherwise, I would definitely buy from this company again.

I follow the shop on Instagram,and recently an image popped up of a new product, a beautiful, tall floral design vase. It was just what I'd been looking for, I simply followed the link, and minutes later transaction was completed. Free postage over £30 and very quick delivery. The vase did not disappoint and is even better in real life. Whether shopping online or in the Keswick shop I have another lovely product purchased from a great small business.

Excellent Customer Service with prompt replies and a fantastic product.