Hi Kate
Thank you for taking the time to leave us a review. We truly appreciate your kind words about our staff being friendly, kind, and helpful. Our team works incredibly hard to provide excellent service, and it means a lot to hear that their efforts are recognised.
We also noted your feedback regarding questions and pricing. We understand that our holidays may seem more expensive compared to some other companies, and you're right that we might sometimes take a little longer to answer very specific or unique questions. This is often because we specialize in bespoke, private disabled holidays, tailored exactly to your individual needs and preferences. In your case we provided a quote for the holiday you requested – a 2 week roundtrip cruise to New York accompanied by two of our companions. None of our competitors offer such a holiday.
Altogether Travel differs from our competitors that only offer group tours or fixed itineraries where you might be sharing with 20 or more other travellers, Altogether Travel creates unique, personalised holidays experiences just for you and your companions. This means every aspect, from accommodation and accessible transport to activities and support, is designed exclusively around your requirements, offering a level of privacy, flexibility, and personalisation that group holidays simply can't match. This tailored approach naturally comes with a different price point than shared group experiences.
We're always striving to improve, and your feedback is valuable to us. We hope this clarifies the difference in our service offering.
Warmly,
The Altogether Travel Team