I recently needed a guitar pedal that was back ordered with another retailer. Alto Music had one in stock and I received this product in good time. I then found and ordered a hard guitar case that I c... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I'm an occasional customer with Alto Music. I recently ordered 2 Midas 500 series rack blank covers, they are great quality and sensibly priced unlike other manufactures ridiculous prices, ($20+ and u... Voir plus
L'entreprise a répondu
Ordered a guitar on line from Rik Mercaldi, excellant customer service. Timely arrival of guitar. Had a slight problem with guitar which really could have been anyone's fault but Rik took responsibl... Voir plus
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Stay away from this company! I purchased a Fender amp from Alto Music through Amazon. I wasn't happy with the sound quality and returned it. After several phone calls to Amazon, the seller (Alto Music... Voir plus
L'entreprise a répondu
Coordonnées de contact
180 Carpenter Ave, 10941, Middletown, Etats-Unis
- 845-692-6922
- help@altomusic.com
- altomusic.com
3,3
Moyen
28 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I bought 2 USED monitors from this…
I bought 2 USED monitors from this store. $3grand new!!!
Both had defects. Tom, in customer service, was great. He has replaced both of the monitors as if they were new product with a warranty. That is amazing! When you buy used stuff in the open market you get what you pay for. But to have the seller treat the customer with respect, and make good on the sale is TRUE CUSTOMER SERVICE! Thanx Tom, Thanx Alto
10 mai 2022
Avis spontané
Réponse de Altomusic
Thank you so much for sharing this amazing feedback! We’re thrilled to hear Tom was able to take great care of you and get everything resolved quickly — that’s exactly the kind of service we strive for. We really appreciate your support, and we hope you enjoy those monitors for years to come!
Alto Music Rocks!
I am what is known as "a pain in the ass customer". If I don't get the servicer or product satisfaction I want, squeaky wheel-like, I'll kinda dog a business until I do. I must say that the shoe was on the other foot here. Or, at least that was my concern. I'd ordered a very expensive piece of gear - even with the massive discount provided by Alto - and, by the time it arrived, for various reasons, I'd changed my mind. I let them know and, with zero hesitation, they agreed to a return, professionally and with no questions asked. What a pleasant surprise! These are stand-up business people and they deserve the kudos. Thanks, Alto!
28 novembre 2021
Avis spontané
Réponse de Altomusic
Thanks for sharing your experience. We’re glad the return process was straightforward and that everything worked out smoothly for you in the end. We appreciate you taking the time to leave a note.
Stay away from this company
Stay away from this company! I purchased a Fender amp from Alto Music through Amazon. I wasn't happy with the sound quality and returned it. After several phone calls to Amazon, the seller (Alto Music) said they will not credit back my account until they receive the item. (even though they have the tracking and shipping number for verification) They also said they have the right to charge me up to a 50% restocking fee, at their own discretion. I have made a formal request to Amazon to immediately remove and ban Alto Music from their website.
2 août 2021
Avis spontané
Réponse de Altomusic
This issue was resolved when the amp was returned.
Good experience purchasing from Alto
Good experience purchasing from Alto! Everything was good, just wished they shipped faster. Item didn't ship for 5 days.
2 juillet 2021
Avis spontané
Réponse de Altomusic
Thanks for your order and for the feedback. We’re glad everything arrived as expected, and we hear you on the shipping timing — we’re always working to get orders out faster, and your note is appreciated
Very happy with my purchase from Alto…
Very happy with my purchase from Alto Music. Bought a new Epiphone acoustic guitar from Mike there. He was very knowledgeable and professional in assisting me. Thanks for a great transaction. Six out of five stars !!!!!
15 avril 2021
Avis spontané
Réponse de Altomusic
Thanks so much for the great review! We’re really glad to hear Mike helped you find the right Epiphone acoustic and made the process a smooth one — we’ll be sure to share your kind words with him. Enjoy your new guitar, and thanks again for choosing Alto Music!
Alto rocks!
Bought via ebay and reverb a few times. Always's fast. Overnighted last delivery despite being my mistake. Top notch
11 novembre 2020
Avis spontané
Réponse de Altomusic
Thank you so much for the review!
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