I'm currently on the NHS TDR Replacement Plan with Altralife products. I must point out that of the several flavours, the 12 week plan only allows a choice of 4 in 1.5kg bags per month - noting you... Voir plus
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Lisez les avis des autres
I have found the Altralife shakes to be quite paletable. Being a person who doesn't like milk it was a challenge! However, I chose 3 soup shakes, 2 vegetable and 1 chicken, made with hot water. I also... Voir plus
The way they recorded my weight is incorrect & I could not understand it. Had lost half a pound when I weighed Friday but was told I put on weight. There should also be a choice of plant based or milk... Voir plus
Altralife offer a great product as TDR for T2D patients to use to improve their HBA1C and possibly get their illness into remission. Their order and delivery service is easy to use and speedy. And... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Since 2019, Altralife has supported more than 35,000 NHS customer transformations across the UK, empowering them to achieve life-changing weight loss and transform their health journeys. We believe in life gain, not weight loss.
Coordonnées de contact
Royaume-Uni
- altralife.com
4,6
Excellent
256 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de Altralife
Thanks for your feedback, we appreciate the support!
Great shakes and soup x
6 février 2026
Réponse de Altralife
Thanks for your feedback, we appreciate the support!
For me taste is fantastic.No side…
For me taste is fantastic.No side effects and working great.
9 février 2026
Réponse de Altralife
That's great to hear! We really appreciate your support!
Réponse de Altralife
We're glad you had a good experience! We really appreciate the support.
Great customer service
I was missing a box, emailed the contact address, got a email back straight away that they were dealing with my queries, then got another email telling me they were sending me my lost box straight away.
10/10 for me!
5 février 2026
Réponse de Altralife
We’re so pleased to hear your missing box was resolved quickly and that you’re happy with the service. We really appreciate you sharing your experience!
Great shakes and soup!
4 février 2026
I am happy with shakes and soups
I am happy with shakes and soups, easy to order and deliver next day.
4 février 2026
Mixing
The shakes are easy to mix,soups not so much but once mixed they are okay ,also need more flavors for the soups
6 février 2026
Absolutely fantastic product
Absolutely fantastic product. Fast shipping. Buying again and again. A++
5 février 2026
Pure quality
The speed of the delivery is second to none and packaging fantastic and if I’m honest I thought the product was going to be tasteless but I was so wrong fantastic taste
5 février 2026
Altralife Sachets
I have an intolerance to milk products and had tummy problems after consumption of 1 sachet.
5 février 2026
Réponse de Altralife
Thank you for your feedback, and we’re very sorry to hear about your experience. Some of our shakes do contain milk ingredients, which can unfortunately cause discomfort for people with a milk intolerance.
We do offer three fully plant-based alternatives that many customers prefer: our Veg Soup, Red Berry Shake, and Mango Shake.
The item arrived quick
5 février 2026
Excellent service and product!
4 février 2026
Scandalous Price Hike
It is scandalous and disgusting that Altralife have doubled their price from £35 up to £70 per pouch. Offering a 20% discount doesn't cut it.
Nothing warrants this profiteering price increase.
26 janvier 2026
Avis spontané
Réponse de Altralife
Hi Jim, thank you for taking the time to share your feedback — we genuinely understand why a price increase can feel frustrating, and we’re sorry that this change has caused disappointment.
I can assure you that it has nothing to do with profiteering (you can compare the pricing of Total Diet Replacement products to see that we are very competitive in the market and we will continue to maintain a cost-effective price).
To explain the difference between our previous pricing and now, when Altralife launched in 2019, our primary focus was supporting NHS programmes, and we deliberately kept pricing very low to help introduce Total Diet Replacement more widely in the UK. Those NHS prices remain unchanged, but offering the same pricing across all consumer purchases is unfortunately not sustainable for us as a business due to the additional costs of marketing and support (which we don't require for NHS programmes).
Never again
I was in a program using this products. I developed side effects but didn't receive adequate medical support. I don't want to eat this never again in my life.
18 janvier 2026
Avis spontané
Réponse de Altralife
Thank you for sharing your experience — we’re very sorry to read that you had side effects and felt you did not receive the support you needed. That must have been upsetting, and we appreciate you taking the time to leave feedback.
Customer safety and wellbeing are extremely important to us. Our products are formulated to meet UK regulatory standards for Total Diet Replacement, however we recognise that individual experiences can vary and not every approach is right for everyone.
We are sorry that your programme did not provide the level of medical or professional support you expected. While many programmes that use our products are run independently of us, we always encourage participants to have appropriate guidance and to speak with a healthcare professional if they experience any concerns.
If you are open to it, we would welcome the opportunity to understand more about your experience so we can learn from it. You are welcome to contact our customer support team directly so we can look into this further.
Thank you again for your feedback, and we wish you all the best going forward.
Good product for the best results
The taste is genuinely good on the shakes, not so much on the soups, but if whisked well they are smooth, not overly sweet, and easy to drink without feeling chalky or artificial.
It kept me satisfied, which made sticking to the programme easier. It mixes easily with water in a shaker, and I love that I can customize the soups with herbs and spices.
I would absolutely recommend this to anyone looking for a reliable meal replacement or a simple way to support their health goals.
13 janvier 2026
Avis spontané
My new habits for the rest of my lifetime...For the first time ever following any…
For the first time ever following any type of diet regime I felt supported and success could be achieved...the online 24/7 support group and monthly phone calls kept me on track... the products were tasty and easy to prepare and I never felt hungry (I attended Birthday parties/celebrations yet still never let myself down throughout the initial 12 weeks of the programme nor the months that followed for the food reintroduction stages, and having now come to the end of the journey 4 stone lighter would highly recommend anyone offered the chance to grab it with both hands...
12 janvier 2026
Avis spontané
Worked for me!
I used Altralife Total Diet Replacement (TDR) as part of an NHS “Path to diabetes remission” programme.
I found the company to be very good in communicating regarding my orders and I never had an issue with them, they were always very timely.
I had a sample pack initially so that I could pick the ones I liked. Would definitely recommend this as some of the products are not for everyone (the chicken soup particularly! 🤢). As I was on shakes and soups only I really needed to be sure I was happy with what I chose for the 12 weeks on TDR.
I thought they were tasty and easy to make up. I ordered extra shakers so I could make a whole day’s worth in one go and a handheld blender for the veg soup.
I lost 3 stone in the 12 weeks on TDR and I am very grateful for the opportunity to have taken part.
I would definitely use Altralife products again if ever needed (although I’m hoping that won’t be the case! 🤞🏻) and would definitely recommend them for anyone that really wants to lose weight healthily.
10 août 2025
Avis spontané
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