Aluxo Avis 

218
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Having recently been scammed by a Company I was concerned about placing an order on-line for a cantilever umbrella. Aluxo has a functioning telephone line with a very helpful person on the end of the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Loved the choice available & I am very satisfied with the products received . Quick delivery & good quality products at a decent price. Highly recommended

L'entreprise a répondu

Noté 5 sur 5 étoiles

Really good communication. A slight scratch on the aluminum frame but I have put a throw over it. Apart from that a beautiful piece, very thick seats, at a great price.

L'entreprise a répondu

Noté 3 sur 5 étoiles

I ordered the product on the 25th of July and had ir delivered on the 5th of August. The outer box was heavily scored and when opening it had created a hole through the product which hopefully I... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de meubles

Écrit par l'entreprise

Aluxo brings together trend-led design, premium quality furnishings, and high-level customer service to deliver statement furniture and investment pieces that will last.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

218 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(218)

117 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Beautiful sofa and Great service

Beautiful sofa and Great service

26 novembre 2025
Logo de Aluxo

Réponse de Aluxo

Fay,

Thank you for the review, the Tribeca is one of our favourite sofas and we are glad you love it.

Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)

Kind Regards
The Aluxo Team

Noté 5 sur 5 étoiles

Absolutely love these acoustic panels…

Absolutely love these acoustic panels from Aluxo.
Delivery was super fast and the quality-to-price ratio is honestly amazing. I chose the Walnut Dark Oak finish and they look fantastic in real life , very premium and stylish.

They’re cheaper than B&Q . The panels instantly elevated the space and were exactly what I was looking for.
Highly recommend if you’re after beautiful acoustic panels at a great price.

25 novembre 2025
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Réponse de Aluxo

Hi Sunny,

Thank you so much for the great review, we are glad you love the panels as much as we do.

Kind Regards
The Aluxo Team

Noté 1 sur 5 étoiles

Terrible still waiting a refund

Terrible do not order from this site.

I’m still waiting a refund of over £500 a month after collection.

All emails have been ignored and there is no phone number to allow you to speak to anyone.

Also reached out on social media and nothing!

Seem like a scam company.

Theres was also difficulty will initial delivery, total shambles.

11 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Lovely product

Lovely product, great service

21 octobre 2025
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Réponse de Aluxo

Hi Alison,

We are so happy that you love the product,

Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)

Kind Regards,
The Aluxo Team

Noté 5 sur 5 étoiles

Interior Cladding

Prompt delivery and first class stuff.
The thickness of the backing means it's really rigid and easy to work with.

25 novembre 2025
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Réponse de Aluxo

Hi Aaron,

Thanks for the great review,

Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)

Kind Regards
The Aluxo Team

Noté 1 sur 5 étoiles

Very poor

When panels eventually turned up, the first 3 I opened were damaged. Been trying to return for a week now and communication lines with Aluxo are terrible. Currently finding it hard to get a response which is frustrating.

20 novembre 2025
Noté 5 sur 5 étoiles

Absolutely beautiful dining chairs

Absolutely beautiful dining chairs!..delivered on schedule and with care. Incredibly easy to assemble. It can be difficult ordering online as the quality isn’t always as good as it appears but these chairs are fantastic quality, comfortable to sit on and look great in my kitchen

3 novembre 2025
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Réponse de Aluxo

Hi Naomi,

We are glad you love the chairs as much as we do.

Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)

Kind Regards
The Aluxo Team

Noté 1 sur 5 étoiles

Currently on day 11 after ordering a…

Currently on day 11 after ordering a sofa from Aluxo. Was supposed to arrive on 3/11/25 - informed it had been lost by courier - not quite sure how you lose a sofa 🤷🏻‍♀️
Informed a replacement has been raised. No tracking number provided, even when asked for multiple times. Customer service is minimal to say the least. Basic replies to questions, which are not very swift. No phone number to actually speak with anyone. I have reached out via multiple contact platforms.
Still have no idea as to when my sofa will be arriving, if at all!
Not happy and do not recommend unfortunately.

30 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great quality furniture and an even…

Great quality furniture and an even better price! Few problems with delivery but customer service was great. Pays to shop around as the furniture I bought was 20% cheaper than some other well know stores. I would absolutely recommend purchasing from Aluxo!

20 octobre 2025
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Réponse de Aluxo

Hi Paul,

Thank you for the 5star review, we certainly had some fun with the courier and your items, but the CS team always do their best to make sure the customer is our first priority and I so pleased to hear you would recommend us!!

Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)

Kind Regards
The Aluxo Team

Noté 5 sur 5 étoiles

Great quality.

Acoustic panels are great quality for the price. I had a problem with the delivery firm damaging the panels and Aluxo were very quick in sending me replacements. I will definitely come back for more when we do our bedroom.

7 octobre 2025
Avis spontané
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Réponse de Aluxo

Hi Robin,

Thank you for the great review!

We never want an issue to occur for any of our customers, but the CS team pride themselves on getting things fixed as soon possible if the worst happens.

We can't wait to help you again in the future!!

Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)

Kind Regards
The Aluxo Team

Noté 1 sur 5 étoiles

Shocking Customer service

Shocking Customer service. Received 6 chairs 2 weeks ago, screws missing for one chair, been emailing constantly but still not received. No phone number to speak to anyone. Not impressed. I emailed and asked for someone to call but still nothing, no response to email about missing screws.

24 octobre 2025
Avis spontané
Noté 4 sur 5 étoiles

Nice product

Good product, easy to cut and fit. Customer service very good, quick replies to sort out a problem with wood colour. Delivery service used isn't great, I waited in one day and it arrived the next. The tracking wasn't very good. However arrived eventually and left where I asked.

29 septembre 2025
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Réponse de Aluxo

Hi Sam,

We appreciate your honesty, we never like to cause our customers issues, and certainly pride ourselves on trying to make any they do experience right as soon as possible. I know the CS team were not happy with the couriers performance with your order and have escalated it.

Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)

Kind Regards
The Aluxo Team

Noté 5 sur 5 étoiles

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
I’m absolutely delighted with these chairs! They’re sturdy, beautifully made, and look fantastic in my dining room. I’ve received so many compliments on them already. The whole process—from ordering to delivery—was seamless. I’d definitely recommend this company!

6 octobre 2025
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Réponse de Aluxo

Hi Jaspal,

Thank you so so much for the review we are so glad to hear that you have received compliments on the chairs.

Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)

Kind Regards
The Aluxo Team

Noté 5 sur 5 étoiles

Great product have used them before so…

Great product have used them before so returning customer quick delivery as well

2 octobre 2025
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Réponse de Aluxo

Hi Nicholas.

Return customers are our favorites, and we hope to see you again.

Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)

Kind Regards
The Aluxo Team

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