Always Personal Avis 

I ordered 2 personalised children’s stools. 1 of them no issues but the other 1 had pre drilled holes on the underside of the stool that did not align to the legs. When I asked the company to send a replacement as it was for a present, I was asked to either drill the hole myself (don’t have the correct tool and shouldn’t be expected to) or send it back for them to do. Unfortunately this would mean that the item I’d ordered in more than enough time for the gift to be given, wouldn’t be ready as I’d have to send it back and then wait for it to be reposted out. Louise would not offer any other solution or discount for the stool that I’ve been left with that is not fit for purpose and wobbles which is unsafe for a young child to sit on. I’m so disappointed as I had hoped they would be such a lovely gift.

Ordered a custom photo jigsaw puzzle on Wednesday night (around 11pm), it was in my hands on Friday morning. Even with their fastest delivery cost, still worked out cheaper than competitors.

Lovely quality, great gift thank you!

Website is awful. I've tried today to order 2 personalised books and a personalised slate. The boxes to choose size and matt or gloss have some weird words in there: Liquid error (sections/main-product line 543) Could not find assets snippets/icon-caret.liquid. What the actual??? So, ive bought elsewhere. Absolutely shocking. Can't think why this company is 4.6 on Trust pilot!

Order was delivered with incorrect postage and so item arrived late. Quality of item was poor and due to insufficient protective packaging the item arrived damaged (scratched)

Very quick service. Excellent product. Really clear picture. All in all a superb product

Great service
Great company to deal with. Good quality picture frame exactly as I wanted. Highly recommended.

I ordered a photo tin with my late husband's photo, it came quickly and was so lovely I ordered 3 more for the family. Arrived amazingly quickly - especially the second order, beautifully packaged and I can't recommend highly enough. 5 stars is not enough.

Absolutely perfect thank you!!
Great product, price, service & most of all customer care.
Much appreciated, Thank You!!

I ordered a keyring with a picture of my husband who i sadly lost in April.
The price was great and delivery was great, i also loved the keyring when i saw it and it will be a lovely way to remember the man i thought would be with me forever 🩷

I ordered 5 personalised stockings and they are beautiful!
I had to contact customer service a couple of times with a query and they responded to me straight away and couldn’t have been more helpful.
I would highly recommend this company. 5 ⭐️

Absolutely love the Keyring produced by Always Personal. Exceeded expectations and delivered on time. Such a wonderful extra gift. Well worth the money.

Very cute stockings, flawless embroidery; overall everything looks great! After the order was placed I was able to make a last minute change through email and I loved that :)

Excellent service Excellent product and very quick delivery

Just wanted to say that the stools I ordered for my granddaughters for Christmas arrived this morning, and I couldn’t be more delighted! The stools are a lovely gift which they will treasure for many years, and the quality is excellent - amazing value for money. Thank you so much - I will not hesitate to recommend or use your company in the future.

Exactly what I wanted a top quality product delivered very quickly and it will last for years

Beautiful photo frame. Customer service is second to none and delivery was super fast. I would highly recommend to everyone.

Having trawled the web to find personalised coasters I was surprised by the number of suppliers and the different offerings. This company appeared to fit the bill in all respects so I decided to “take a chance”. What can I say. Their website is great. Their pricing is sensible. Their speed of service is superb. Above all, and most importantly, the quality of the product (coasters) with the reproduction of the photo I uploaded was 100% colour accurate. We are absolutely delighted with everything. I have no hesitation in recommending Always Personal.

We were so delighted with the quality of the christening stool we bought from you recently, that we have ordered another one, this time for a great-niece’s birthday.
The service was excellent and the product delivered well packed and on time.

I had excellent service from always personal and would highly recommend them. After contacting them with a conundrum (trying to get a Christmas stocking for a new addition to the family to match with ones previously bought and embroidered) the wonderful Rob at Always Personal stepped in and with his help we now have a perfect match! Thrilled with the service, quality, and speed! Wouldn't hesitate to order from them again and would happily recommend them.

Clearly five stars. Where to start?
The standard of the items provided was excellent, including the print quality of the images I had supplied - clarity, definition and colour rendering matched the screen versions.
Service would be hard to beat: response to initial enquiry, prompt production and despatch, and most of all when a glitch happened with the courier. (The firm was extremely helpful and, although DHL missed two delivery slots they had set themselves, Always Personal bent over backwards to ensure delivery was completed as soon as possible.) The acid test for any firm is how it responds when a problem arises and this one passed with flying colours.