Amazon Avis 

Amazon.ie acts like a scam website using the Amazon brand as a front to deceive Amazon customers. They fraudulently sell items as in stock, telling you they will deliver your order and then keep your money and cancel your order after a month saying they never had the item in the first place (very shady business practices). Customer support is extemely rude and unhelpful. This is the opposite of their UK and DE websites where they always deliver, are very helpful and friendly. Avoid Amazon.ie website at all costs. It is not the same.

I ordered the pallet of returned branded items and if the goods I received amounted to a retail value of €20 that would be pushing it. I paid €35 for a cheap non branded toothbrush, a non branded set of earpods, a cheap torch and a light for a keyring. To say I'm not happy is an understatement. I will of course not be buying anything again

Amazon Ireland is the business
Brilliant service, quick delivery, never a problem.
For those that don't do qs, like me, I highly recommend

When I say these people are absolutely clueless and they don’t even have a junior cert between them I’m not being sarcastic. Please, please shop on Amazon UK!! It’s cheaper, the customer service is a million times better and they don’t send you a 16 page paragraph of B S that has nothing to do with your enquiry. Avoid these SCAMMERS. I was scammed on Amazon . Ie with a bag and they will not do anything about it, their reply was a 16 page paragraph on how to use Amazon!! That’s how less than smart they are.

408-7161459-1714720 order a computer desk and got a butterfly light delivered and amazon refused to deliver to correct item

Unjustified Order Cancellation and Price Increase.
I purchased several light photography items on Amazon.ie during a black Friday , at approximately 30% below the regular price, with a stated delivery time of four days.

After more than a week, Amazon unilaterally cancelled my order and subsequently increased the price of the same items. As a result, I lost the opportunity to purchase them from another retailer.

Cancelling a confirmed order and raising the price immediately afterwards constitutes unfair commercial practice. I intend to pursue my consumer rights. Based on public forums, I am not the only customer affected by this conduct.

I request a formal explanation and appropriate resolution.

Logged on to my Amazon account with two orders pending. No orders for past three months logged, and unable to track the two items that are supposed to be shipped. Thank God for PAYPAL

Twice ordered twice not delivered
Crap service

Another really really bad experience with Amazon Ireland. I ordered a screen protector for iPhone. Wrong size and nearly 10 days late. BS never using Amazon Ireland again ever.

As the story goes, I order an item that was not fulfilled. I have been told so many lies from 2 customer service agents that I wonder have they any conscience.
Then I realized that they are script writers. ie. told what to say and what not.
I have been an advocate for Amazon for many years now and to be let down like this is not nice.

Ordine online in Amazon.it
N 2104322 eseguito il 27 di settembre 2025 e mai arrivato.

Oggetto; Kenko Kit Flash AB600 R per Nikon
Venduto da Amazon.it al costo di 80,7 €

Aspetto ormai da 3 mesi l'arrivo di questo acquisto e di mese in mese Amazon comunica che arriva il mese dopo al 12 cm 12 ott, 12 Nov. ed ora 12 Gennaio 2026

2 things. 1st a seller that I ordered item from but days later he cancels order with no reason given . So i requested a call from Amazon (customer no service )
2. The first customer care person. I don't know where the call centre is but language is difficult. But he said he would call to seller to find out for me. After 10 minutes waiting on my lunch break he came to say sorry I'm getting it hard to speak to seller can you wait a few more minutes.. I said yes. About another 17 minutes went by before I was (cut off..) now he had called me so I taught he's might be talking to the seller so he will call me back.. __NO he didn't call..__ an hour later I called again asked to speak to a manager.. the manager was absolutely useless he had English but it was very hard to understand him... But he showed no interest in either matter I said it was unfair to be selling something on Amazon and then not deliver that Amazon should not let that happen. He said go on line and report the seller.... He barely replied I'd to ask him a few times to repeat what he was saying.. he had no interest. I then asked about his first associate keeping me on hold on phone for half an hour during my lunch break and then hanging up on me without calling back.. his response was terrible.. basically just said yeah I'll look at that and thank you so much for your call today we were so happy to help you.. you didn't help at all mate

Why is Amazon Ireland so crap at delivery items sometimes the leave the package outside the garden caught on CCTV sometimes the pull off the stickers that Amazon scans the parcel and sometimes they just drop the items without any care they suck compared to UK delivery drivers

Dreadfully slow delivery on orders_DELAYS of 1 week, with 3 out of 5 items ordered. Never experienced this issue with Amazon UK to Ireland. Poor delivery service

Amazon IE is a front to Amazon UK with crap delivery and import tax. No alternative for electrical goods due to plug standards.

Service is awful. Even for Prime customers. Simply cannot deliver.

I am cancelling all.

Driver left my parcel outside my door did not even ring my door bell or knock, when I checked my email it said parcel handed to customer tried to ring amazon waiting for a hour no ring back service is a joke

Ordered 2 musical instrument accessories. Parcel has now gone missing. Amazon or my local postal carrier can not identify where the parcel is.

Stick to the .co.uk site or germany, .ie is a joke..ordered an item for next day delivery and two weeks later no item, no tracking info and I'm told now no refund and nobody knows where it is...no surprise though, I worked there for a period of time and its run by idiots, AVOID.

A book I ordered was left outside my house in the rain by the courier, and was soaked. I got onto amazon who offered to send a replacement and told me I didn't need to return the damaged book, to dispose of it and ignore the return request emails I'd get. I was then recharged for the item as I hadn't returned it. I got onto customer care again and was told that, while they can see their associate made a "false promise ", they cannot refund me as the item should have been returned. Even if I returned it now, it is too late. They told me there is nothing more they can do and didn't make any effort to make up for their employee costing me money. The most unhelpful company I've ever experienced, I will go back to ordering from the UK amazon as the Irish one is sadly useless.