Amazon Avis 

They know about all the issues with using AnPost as a primary carrier, they know this will repel all the customers as we order stuff to get it delivered to our homes, not to pick up in the postoffice. I have brought this issue with AnPost to Amazons attention many times even begged them to not use it for my orders which they promised will not happen again. Yet every single order is late 2 to 10 days and I will not order from amazon.ie again. As an years long Prime member I would expect the service to get better not worst. Also you can see that they are aware of this since they dont even bother to claim this site on TrustPilot. Shame on you Jeff, you started something amazing and it's turning in to real pain.

Pricing seems to be mismatched on numerous items compared to the UK website. If they're trying to push this more in the Irish market I would have thought the prices would at least be the same as the UK amazon

Amazon, this is unacceptable. If you want people to keep ordering from you, you must change your delivery provider immediately. An Post never even attempts delivery they simply mark the parcel as “delivery failed” and dump it at a pickup point.
I was at home and waiting. No call, no message, no doorbell - nothing at all. I don't have time to collect parcels myself every time because your so-called delivery service can’t be bothered to do its job.
This is not a delivery service, it’s a joke. Stop outsourcing to providers who lie about delivery attempts and ruin the customer experience. An Post is a joke!

Deceitful Driver ,Left delivery out in the rain but yet recorded a photo of our postbox ???

As a prime customer

I would like to bring to your attention a drivers dishonesty in recording a delivery and taking a photo of the postbox when he actually left delivery on the ground in the rain for the night .I have video footage ,

I stated in advance and it is also on my special instruction to leave in the blue wheelie bin at side of the house ,

Not only did he not do so he did not even put it in the post box either OR in a safe place

This is not acceptable

(Very) late delivery of e-gift voucher. Very disappointed. Ordered on 12th Jan, to be 'delivered' by email on 14th (asked for, and specified, in purchase) - just arrived on 21st. Now a belated birthday present.

What was even more interesting is that this 'review' was not allowable to be posted on the Amazon site - seems they only accept positive reviews!

Awful. Late deliveries, always done with an post an not with their own vans and really difficult sometimes to seet a new delivery adress. I've had amazon uk and spain and it was excellent, but the irsh one is a disgrace. And when you are trying to reach their support, their are always like "we are really sorry" "this is not what we expect for our costumers" and all that rubish, but not chaging a thing. They are a disgrace.

I have a Muse Party box speaker in my Amazon Cart but cannot buy it because Amazon say they cannot deliver it to my address or my address in Northern Ireland. Their Customer service say it cannot be delivered to any address. Seemingly their Fullfillment Section look after this problem but they cannot be contacted and they don’t contact customers. What a Nightmare Company to deal with.

Offshore Amazon CS is really bad. Please hire some europeans.

Packages keep getting dumped on my elderly neighbours doorstep, it's a 50/50 chance it goes to them and not me and it's getting embarrassing as they are old and not mobile. When it does come to the right address it just gets flung on the doorstep with no knock on the door. I'm tired of the shoddy service

Ordered stuff that specifically says from 14 to 18 days. As this are the dates that i will be home. After 3 days i got email the attempted delivery failed. I don't understand this. I spend over 1000 euro for 4 things. And then I saw this reviews about Amazon IE. I can't believe that I used this one instead of UK. I m afraid that I will not see my stuff or that they will come after few months because I m not home. And I need this stuff now as I bought empty apartment. Have nothing.

Amazon used to be "earths most customer centric company" and tbh for the most part that was fairly accurate.
This company has gone so far downhill its unreal.. I mean it feels like they turned themselves in a temu/shine type company.

So lets kick it off..
Prime is pointless unless you are ordering A LOT for the free shipping. Its not fast unless you happen to order at a VERY quite period.
Prime video that comes with it is a joke now, they rotate videos you can watch behind paywalls and they choose the movies based on season / if there's something in that franchise coming out or its popular etc

But despite all that.. the worst thing about amazon now is their customer service.. or lack of it.
They have outsourced their support so much and do not ensure their support staff are trained to handle customers like they did in the past.
They chat teams etc can only respond with copy/paste response's while they are probably talking with 2/3 different people at the same time.

They copy/paste 'empathy' lines randomly and cannot answer questions that aren't part of the script they are given to work from.
Amazon are too cheap to worry about quality control.. they just focus on volume.. just respond to as many people as they can and it doesnt matter if they get the help they want.. just power through them and move on to the next.

I cancelled my prime membership that ive had for years after the 4 items worth around 2k have been sat not moving for nearly 2 weeks now.. and their support just keep copy/pasting 'we are sorry.. it will be with you soon'.. and literally ignore any direct questions by repeating something that has nothing to do with what i asked.

I'll be paying the extra by going with brick and mortar stores just to avoid the hassle of ever having to deal with this rubbish company again.

Be ware buying from amazon .ie many of the sellers are Uk based which means returns are a Nightmare
you will subject to postage in and postage out difficult to get this back for faulty items

When it works, it works BUT:

(1) Search results frequently include items that do not ship to Ireland, which is ridiculous on what is meant to be an Irish website.

(2) Qualifying for free delivery is very complicated because (as far as I can work out) products coming from the Irish warehouse and products coming from elsewhere can't be combined to reach the required amount.

(3) There is no way to filter results to avoid problems (1) and (2).

It's just a really badly thought out website/app.

I ordered an item on 22 November 2025, now 8 Jan 2026 and am still waiting for it. Since I moved my Prime subscription from UK to IE, constantly issues with deliveries.

Generally a poor experience compared to amazon.co.uk. Constantly late deliveries, will say arriving today by 8pm even though you can see from the tracking it isn't out for delivery. Then they just tell you to wait, that it will come within a week. Then they tell you it got damaged and a refund will take 14 days. Then after a month you have to ask where the refund is because it hasn't been processed. If you didn't follow up they would just keep your money. Had delivery driver deliver to the wrong house before and had to walk up and down the streets looking for it. Never had these types of issues on amazon.co.uk

Amazon used to re reliable, dependable and professional but it's turning into the opposite. I ordered an item 4 months ago in September, after only half the order was delivered I contacted customer support but told I would need to cancel the reminder, order at a higher price and then raise a ticket seeking a refund. When I said this wasn't a solution but a whole new set of problems they representative said they would take it on there shoulders to have it delivered. Fast forward another 6 weeks and another customer service chat and now the answer is again for me to cancel the order, then reorder then raise a ticket for the different amount.

The item i wanted was on ie and so i bought it. However it then automatically cancelled my uk sub and refunded me. It said ie was a trial. But heres the thing i cannot resign with uk as it says im in the wrong location. What an absolute summy scammy thing to do. If it was a trial surely i should be able to get back to where i started. This seems very underhanded bordering illegal to me. Worst ive ever dealt with and btw the Irish prices and service are shocking. Ridiculous

Ordered an echo show 15 during the black Friday sales. Delivery date was early December. They have since pushed it out to the start of February. This was supposed to be a Christmas present. When I talked to customer service they said they were out of stock. They weren't out of stock when I bought it. They obviously over sold and didn't properly monitor the orders and the stock count. This is the second item that hasn't been fulfilled from Amazon.ie, the first was a mattress for a cot. Ordered in the summer and it did have a long delivery date on it, had checked to confirm it was still going to be sent twice, but they cancelled and refunded the money a couple weeks before it was due to be delivered. I think they're going to do the same thing with the echo show now and just cancel it and refund the money. Lost a lot of faith in the Amazon Ireland shop after this.

Ordered a book. Promised next day delivery. Then pushed out by a week. New delivery date didn't suit me. Amazon refused to cancel. I would have accepted a later delivery date but no flexibility. Told it was up to me to refuse delivery or monitor delivery on line & refuse it.

Dreadful service but typical of Amazon.

Ordered an Alexa product. Told it would be delivered 22nd Dec and now I get message that it will be delivered in February!! Absolutely ridiculous! Will never us Amazon.ie again!