Amber Jean Shop Avis 

Absolutely amazing team of women. Emma was so kind and helpful during my initial consultation, I instantly knew I’d be in good hands. Katie went out of her way to make sure I could do an in-person collection (I had very limited availability) and she is incredibly skilled at her craft. The wig fit perfectly and is STUNNING. I left Amber Jean feeling lighter and more like myself than I had in years. I can’t wait to get my next one!!

A lovely friendly professional service, quality product.

Expensive bespoke wig that I cannot wear

I regret not researching Amber Jean Shop more carefully before making this purchase. I paid more than £2,000 for what was presented to me as a bespoke, glueless wig, following a paid consultation that advertised customisation of the cap construction, colour, texture and length.

From collection, I raised concerns about the length, density and fit. The cap was too loose, the lace lifted at the front and sides, and the back did not sit correctly. I returned twice for alterations. Stitches were added to make the cap smaller, and during a later appointment I was told that the front lace had been cut or altered in an attempt to stop it lifting. Unfortunately, the alterations did not resolve the problems and, in my experience, the condition became worse.

I repeatedly explained that the fit caused pressure, rubbing, irritation and discomfort and that I could not wear the wig safely or confidently. I supplied photographs and detailed emails. The business has since acknowledged in writing that the wig does not look in good condition in my recent photographs, although it disputes when or how this happened.

I used the care products and tape purchased directly from Amber Jean Shop and stored the wig properly on a head stand. After two unsuccessful opportunities to correct it, I no longer have confidence in allowing further alterations. I have therefore arranged an independent professional assessment, and the dispute remains unresolved.

This has been an extremely distressing and expensive experience at a time when I needed a reliable hair-loss solution. Based solely on the product and service I received, I cannot recommend this business. Please carry out careful research before committing to an expensive bespoke purchase.

Such an emotional and vulnerable moment and from start to finish, all the ladies have been wonderful.
They make you feel so welcome as soon as you enter the shop.
You don't feel rushed or pressured but the quality of my wig is phenomenal.
I'm still need to book a pop back for a small trim but I have no worries they won't once again be lovely and deliver such quality.

Thanks so much to create a great wig that fits perfectly!

I was able to have a face to face consultation which put me at ease. Ordering my customised wig was straightforward and I am very happy with the end result. The wig construction is amazing. The wig is really comfortable to wear. The hair colour is perfect.

These wigs are absolutely beautiful, I can't believe this service is available. I wish I had this years ago, as someone who has really suffered with hair loss and feeling feminine and confident, this rental service is perfect! Nobody could tell i had a wig on.

They are an amazing team. I got 10/10 service with much care and understanding. I got freaked out with anxiety and worry after I received my wig because of how sensitive the whole topic is for me, and they handled me as professional as someone can be, with understanding and sensitivity. I recommend them! There wigs are also top notch. No one can tell I have a wig on. Only those with experience with wigs can tell if they are in my face, otherwise NONE :). I’m so happy with mine. Will definitely be back for me second wig.

Everyone was so welcoming. Amber had endless patience with me whilst deciding what style to choose. I was so enamoured I landed up purchasing two wigs!
The big day came when I went to collect my wigs. Some slight adjustments were made.
The wigs are comfortable as well as gorgeous and I couldn't be more delighted.
A big thank you to Amber, Katie and all the wonderful staff involved.
Efficient, professional, caring and highly recommended!

I was lucky enough to book an in-person consultation in Austin a few months ago and I couldn't have been happier with the experience. Both Amber and Laura were helpful, patient, and friendly throughout the appointment. I received my piece a couple of weeks ago and finally had time to try it on. The fit, color, and cut are perfect. I'm a little nervous about cutting the three layers of lace (I got a skin top wig), but I'm sure it'll be fine once I actually do it. I know I'll be coming back for another piece sometime this year! Thank you!!

Going to Amber Jean was the best thing I’ve done regarding my hair issue.
Both Kate and Amber were very attentive to my needs and helped me make decisions.
I’m very happy with my new hair and have just ordered a new wig too .

Always super service and helpful staff

My experience with Amber Jean is always nothing short of perfection. The attention to detail and care for the customer experience is really what tops it!
The team truly make you feel comfortable, understood and will do anything to provide you with the product you desire. This is my 4th wig with them and everytime ive tried another brand, the product and experience is no where near comparable

I write this review with more sadness and regret.
I also appreciate that I purchased a bespoke wig without ever visiting the shop.

After undergoing weekly chemotherapy I panicked and ordered a wig out of fear about losing my hair.
However the wig I received I feel is very different to the ‘Katie’ that is advertised online and to the one I expected.
Even after returning for an adjustment it is far too dark and I’m sadly unable to wear it.
It is such an expensive purchase at such a difficult time and I feel so disappointed that I rushed into buying this.
If it wasn’t bespoke and I hadn’t signed a disclaimer I may have been able to return.
I have enquired as it hasn’t ever been used but had no reply.
I also feel correspondence just via emails is very difficult and sometimes they aren’t answered.

I feel sad that I spent such a lot of money,over £2500,on a wig that isn’t how it appears on the website and which I’m unable to use.

I was listened to and when I receive the wig in February hope it will be perfect

They were so accommodating to my needs and so professional, I would definitely recommend.

Just fabulous I have tried so many wigs from different places this wig is amazing thank for giving me back my hair will be purchasing more.

Thank you AmberJean hair, I will be forever grateful for you making my hair dreams come true! After being diagnosed with breast cancer at 25, my biggest fear was I would loose my hair during chemotherapy! When that fear became inevitable, and as a natural red head/ginger it felt impossible to find a wig that was my own natural colour or even close to my hair! When I first had my consultation with Amber I felt at ease and in safe hands!! She made the consultation a relaxing, comfortable, and welcoming place and I knew coming to and putting my trust in Amber Jean to create my bespoke hair piece was the right decision! When I collected my wig with Katie I was blown away with how perfect and a true match to my own hair it was! She exceeded all my expectations and the whole process of Katie cutting and styling my wig on my head was the most exciting and enjoyable. Thank you to Amber Jean, Katie and Laura, throughout the whole process you have been amazing!! No question was silly and nothing was a problem! I will forever be grateful for my hair piece and you helping give me my confidence back! I love her and thank you!! With Love Grace xx

I’m extremely happy with my bespoke wig! The experience has been super fun from start to finish. I felt really comfortable and welcome at the studio and Katie thought about everything to make the wig perfect. She even offered to send their products by post since I had flown there without checked in baggage.

I've had such an amazing experience with Amber Jean! Due to a lot of hair shedding which led to me being diagnosed with a type of alopecia I started searching for somewhere to buy hair pieces from. As soon as I found Amber online I knew she was the right person to go to for my hair pieces. The Amber Jean shop is stunning and I instantly felt calm and relaxed there. Katie and Amber are both so understanding, lovely and kind. You have complete privacy when trying on the wigs at Amber's. Katie did the perfect layered cut for me. I couldn't recommend Amber Jean enough - I've been so happy with
my new hair piece, so much so that I have since bought 2 more from Amber Jean !
Thanks Amber, Katie and the team, you’re the best xxx