Amcare by Convatec Avis 

I work in a care capacity. I was fortunate to speak to Janette Cresswell from Amcare on behalf of one of my service users, regarding his needs.

I could not have asked for a more helpful, professional, thorough and wonderfully pleasant person to deal with.

Quite honestly, in a world of slack or half-hearted customer service Janette was a ray of competent sunshine, combining an amiable, friendly phone manner with knowledge, insight and the ability to make both me and the service user feel we were important.

Janette is very deserving of the five star rating I've given. It's one thing to be pleasant to speak to, it's another thing to not leave a single potential issue unsolved. Janette dud both, and more.

Remarkable customer service that should be recognised.

Thank you, Janette.

I have been using Amcare for many years now and their service has nearly always been faultless. Their telephone support staff are always friendly and helpful. My order processing has nearly always gone through efficiently. I think I have only had two problems with them in all the years I have used them and these problems were rectified extremely quickly and Amcare went the extra mile to see that I was inconvenienced to the minimum. I always feel that I am dealing with a quality and caring company.

Very kind courteous professional and pleasant staff.

Product superb, delivery excellent, communication great. Thank you

Everything I receive, 99pc on time. Never had a problem with any of your products. When you change the Night bags, so much safer than the quick real ease ones. Thank you all.

The ordering process is very easy to do and the staff are always very helpful and friendly

They offer excellent service, very helpful staff, dispatches prompt and accurate.

Comfortable product ,keep in touch regarding deliveries, at the end of phone if needed ,and very easy to deal with

fantastic customer service, easy to deal with, always deliver when promised and always offering to assist.

If you'd of asked me 6 months ago I would have rated Amcare a 1 star. I have been using them for 7 years and for about 5 years all was well. Then something happened and I had nothing but problems - incomplete orders, prescriptions not received from GP, no stock, wrong/incomplete orders, no orders being sent at all, just an absolute nightmare. This made life very difficult and truly upsetting. Being left with no supplies is a sickening feeling, which is why I gave negative feedback to the company outlining all the things that had gone wrong. I then had an email from a member of Amcare, Sharn Collins. Sharn wrote to me and called me, with a promise to correct the negative experience I was having, she agreed they were falling short. Since Sharn has been monitoring my account the difference in the service I receive is second to none. I place my order, I inform Sharn and she ensures it is processed efficiently and if any problems do arise then I am informed. I receive my orders quickly, they are complete and I am happy.

The mental anguish of not knowing whether my order will arrive, be incomplete or even correct items is now a thing of the past. The stress of placing an order has now gone, thanks to the help of Sharn Collins.

When it works well it works well, the products are good and dispatched quickly with no fuss - long may it continue.

Thank you Amcare for correctting a poor customer experience.

A sign of a good company is when they fall short they endeavour to put it right, which is exactly what has happened with me.

I am very impressed with the helpful and friendly service I have received from Amcare. Sharon from the welcome team suggested the automatic reorder system which saves me remembering to order each month.

Excellent service would recommend to everyone i phone for an order people are so polite it is exceptional

Have been using this company for nearly 4 years.Never had a problem with them.Staff are very intensive and friendly.No late deliveries and order always correct.

Been with Amcare 18 years + Convatec products i am supplied through Amcare are stoma bags and stoma caps, bags supplied by hospital do not stick and leak, tried other suppliers but then attended a community group where Amcare visited and was given Convatec samples to try and they where great, i wear a 2 peice and i am so greatful to of find you.

Very prompt attention by Amcare when I desperately needed it to be.

Good service and call centre are helpful. Have been with Amcare over 5 years

Excellent service and helpful assistants. Have been with Amcare over 24 years

The agents are so professional and understand ones needs.

First class care. Very helpful and understanding call centre staff and efficient service. Always deliver on time, reliable courier service.

First class care. Compassionate call centre staff, efficient service. A life-saver for those of us facing the huge challenge of caring for elderly loved ones that are completely dependent on medical supplies being delivered on time.