A long term customer. Excellent tech service over the phone, and on site service (that day) when needed.
L'entreprise a répondu
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Lisez les avis des autres
Provided great quality and useful service. Had to remove and reinstall two doors security contacts due to having new doors installed. After doors was replaced the technician tested the doors to make... Voir plus
L'entreprise a répondu
Technician was thorough and helpful, explaining the why's and wherefores of what he needed to do and also explaining things that we should be doing for our own safety. I believe his name was Art and... Voir plus
L'entreprise a répondu
Agent sent was very helpful. Saw all areas that needed attention and some that weren't covered. He did them all and advised on maintenance. The electrician was very professional.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de surveillance
- Fournisseur d'alarmes incendie
- Agence de sécurité
- Installateur de systèmes de sécurité
- Fournisseur de systèmes de sécurité
À propos de American Alarm and Communications, Inc.
Écrit par l'entreprise
American Alarm – Local Security Company Serving New England Since 1971
American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.
We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve.
Residential and Commercial Security Services
American Alarm designs, installs, and monitors customized security systems for:
• Single-family homes and apartments
• Small and mid-sized businesses
• Large commercial facilities
• Multi-location businesses
• Public institutions
• Private institutions
• Government buildings
We hold federal and state security clearances for government projects.
Our integrated security solutions include:
• Intrusion detection systems
• Burglar alarms
• Access control systems
• Keycard and credentialed entry systems
• Digital video surveillance (CCTV)
• Proactive video monitoring (AVM)
• Fire alarm systems
• Life-safety systems
• Environmental monitoring
All systems are monitored 24/7 by our professional monitoring team.
24/7 Alarm Monitoring and Rapid Response
American Alarm provides 24-hour professional alarm monitoring with fast response times.
• Priority alarm signals answered in 20 seconds or less
• Phones answered by live representatives
• Same-day service availability for priority requests
• Field technicians dispatched quickly
Our technicians are:
• Licensed
• CORI-checked
• Professionally trained
We invest in ongoing training and modern security technology to maintain consistent service standards.
Local Expertise. Long-Term Commitment.
Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.
American Alarm has delivered trusted security system installation and alarm monitoring across New England for more than five decades.
Coordonnées de contact
297 Broadway, 02474, Arlington, Etats-Unis
- 781-641-2000
- jlafond@americanalarm.com
- americanalarm.com
4,7
Excellent
659 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
System is checked from time to time and…
System is checked from time to time and it is a system not needing repair for years.
16 avril 2026
A long term customer
A long term customer. Excellent tech service over the phone, and on site service (that day) when needed.
15 avril 2026
Réponse : American Alarm and Communications, Inc.
Thank you for your review; we appreciate you letting us know about your recent service visit. Whether customers need assistance over the phone or in person, our team makes every effort to minimize downtimes and ensure systems are working as intended. We appreciate your continued loyalty and look forward to providing the same great service in the future.
Sincerely - The American Alarm Team
TECH WAS A NICE GUY AND VERY THOROUGH.
6 avril 2026
Réponse : American Alarm and Communications, Inc.
Thank you for your kind words! We are happy to hear about your experience. If there is anything else we can do to help please let us know.
Sincerely - The American Alarm Team
Great experience for my new store
Plain honest service. From sales to installation. I have exactly what I need. Thanks team
7 avril 2026
Réponse : American Alarm and Communications, Inc.
Thank you for sharing your experience. We understand that managing a new location can be overwhelming, and we take pride in alleviating some of that burden by serving as your trusted security partner. We appreciate your business and wish you all the best with your new location!
Sincerely - The American Alarm Team
Louis is polite and efficient
25 mars 2026
Réponse : American Alarm and Communications, Inc.
Thanks for sharing your experience with us! Our technicians understand how important it is to work efficiently and professionally to minimize disruptions to your business operations. We're glad to hear this was reflected during your recent service visit.
Sincerely - The American Alarm Team
Phone staff very helpful and curteous.
Phone staff very helpful and curteous.
Both sales and installation went very well with both gentlement very pleasant, polite and helpful.
18 mars 2026
Réponse : American Alarm and Communications, Inc.
Thanks for taking the time to share your experience. We're glad our office team was able to make things easy from the start and that both the sales and installation visits went smoothly. We'll be sure your comments reach the two technicians who worked on your system—they’ll be happy to hear it. Thank you for trusting us with your safety and security.
Sincerely - The American Alarm Team
Great service!
27 mars 2026
Réponse : American Alarm and Communications, Inc.
Thank you for your review. We’re glad our services continue to provide you with the reassurance you deserve. Helping you protect what matters most is always our top priority. We look forward to providing you the same quality of service in the future.
Sincerely - The American Alarm Team
Amercian Alarm is the BEST!
Everyone I dealt with with from customer service, to data entry to the service technician all were very courteous, knowledgeable & professional.
25 mars 2026
Réponse : American Alarm and Communications, Inc.
Thank you for such a great review. We're pleased to hear that you continue to receive reliable, friendly customer service across the team; exactly what we strive for. We appreciate your continued support and look forward to providing this same level of service to you in the future.
Sincerely - The American Alarm Team
Tech was very nice and explained what…
Tech was very nice and explained what was needed ( part) to correct the trouble.
Waiting for part arrival to finish job, hopefully soon.
16 mars 2026
Réponse : American Alarm and Communications, Inc.
Thank you for your feedback! It's important to keep customers informed, so we’re glad to hear your technician clearly explained the next steps in completing work on your system. We’re working to source the part as quickly as possible—we appreciate your patience! Please let us know if we can be of further assistance in the meantime.
Sincerely - The American Alarm Team
Prompt call to me and my back-up when I…
Prompt call to me and my back-up when I accidentally tripped my alarm.
10 mars 2026
Réponse : American Alarm and Communications, Inc.
We appreciate your review! Quick response in moments like these is so important, and we’re glad our team was able to reach you and your backup contact right away. Thank you for trusting us with your security.
Sincerely - The American Alarm Team
Réponse : American Alarm and Communications, Inc.
Thank you for your review. Our technicians understand service visits can disrupt busy schedules, which is why they work diligently to give the attention your system needs without causing unnecessary delays. It's great to know this efficiency came through during your recent visit. We're here when you need us—please don't hesitate to reach out.
Sincerely - The American Alarm Team
Agent sent was very helpful
Agent sent was very helpful. Saw all areas that needed attention and some that weren't covered. He did them all and advised on maintenance.
The electrician was very professional.
5 mars 2026
Réponse : American Alarm and Communications, Inc.
Thank you for your kind words and feedback. This is the level of service we try to give all our customers. If there is anything else we can help you with please let us know.
Sincerely - The American Alarm Team
I love American Alarm
I love American Alarm. Always get prompt and great service. Thank you.
11 mars 2026
Réponse : American Alarm and Communications, Inc.
Thank you for the kind words! Providing prompt and reliable service is what we strive for every day, and we’re glad that’s been your experience. We appreciate your trust and are always here when you need us.
Sincerely - The American Alarm Team
Helpful to keep our system running.
11 mars 2026
Réponse : American Alarm and Communications, Inc.
Thanks for your feedback. We’re pleased to know our service helps keep your business running efficiently and are grateful to be your trusted partner in security and safety.
Sincerely - The American Alarm Team
Ambulance sent after test.
I got a phone call from American Alarm saying that I should check my alarm button. I pushed the necklace button and when connected to American Alarm I told the person it was just a test and the green light came back on the base sending unit. About 10 minutes later my doorbell rang and it was an ambulance from the fire department. I explained that I simply did a test and told them I was okay. They asked to see the necklace button and I showed it to them. After taking down my name they left. I called American Alarm and explained what happened. The agent talked me through how to reset the base sending unit. Next time I do a test I will call the fire department first to let them know they should ignore any calls from American Alarm for the next 30 minutes or so.
4 mars 2026
Réponse : American Alarm and Communications, Inc.
Thank you for bringing this to our attention. We apologize this was your experience. A member of our management team will be in contact.
Sincerely - The American Alarm Team
Technician came same day and upgraded…
Technician came same day and upgraded alarm system in about 1 hour and very knowledgeable and professional
2 mars 2026
Réponse : American Alarm and Communications, Inc.
Thanks for your feedback! We’re glad our technician was able to accommodate same-day service to complete your upgrade. We understand how busy our customers are, which is why our team works diligently to deliver prompt, efficient service. We look forward to providing you the same level of service in the future.
Sincerely - The American Alarm Team
I lost power during the terrible storm…
I lost power during the terrible storm in Cape Cod and was given instructions on how to open the box downstairs and that the key would be on the box. It turned out there was no key the police came, and then the fire department came, and they unscrewed the screws and detached the battery several days later when the power went back on, I called Malfy Alarm and told them that I wanted my alarm system, checked to make sure that everything was working and no one ever called me back that was two weeks ago
2 mars 2026
Réponse : American Alarm and Communications, Inc.
Thank you for bringing this to our attention. We apologize that your experience did not reflect the level of service we aim to provide. Your feedback helps us improve, and a member of our management team will reach out shortly to discuss this further.
Sincerely - The American Alarm Team
Always lets me know immediately if…
Always lets me know immediately if there's a problem
26 février 2026
Réponse : American Alarm and Communications, Inc.
Thank you for leaving a review. As our customers rely on us for security and life safety, we understand how important it is to respond quickly to alarms, identify and correct any system issues, and keep lines of communication open with customers to help them stay informed and protected. We look forward to providing the same great service in the future.
Sincerely - The American Alarm Team
Friendly,knowledgable,and efficient
4 mars 2026
Réponse : American Alarm and Communications, Inc.
Thanks for your review; we appreciate your feedback. Our technicians are trained to work as efficiently as possible on all systems while providing professional, reliable service. We're glad this came through during your recent visit and look forward to providing the same level of customer service to you in the future.
Sincerely - The American Alarm Team
Great service and employees!
We have been using American Alarm for many years and have had nothing but positive experiences with them. From the initial contact all the way through to the techs that do the installations have been wonderful and so easy to work with.
23 février 2026
Réponse : American Alarm and Communications, Inc.
Thank you for leaving a review. We’re thrilled to hear that every part of your experience, from initial contact to installation, has been positive. We’re proud that our team has made working with us easy and enjoyable over the years. We appreciate your continued trust over the years.
Sincerely - The American Alarm Team
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