American Freight Furniture, Mattress, Appliance Avis 

I had been searching the American Freight website for over a week looking for a refrigerator that would suit my family's needs. Because the website inventory can differ from the store inventory, I would call and ask about particular models. Anytime I would call, the associates were incredibly helpful. They would go to the floor, check the models, take more pictures than offered on the website and send them to me. Going into the store was even better customer service as they took the time to talk about the models and even show ones that hadn't gone to the sale floor yet. I ended up finding a model online a day later that hadn't even been unloaded from the truck and the associate who I had been contacting, rung me out, offered a bit more of a discount and even took care of the delivery date. Very professional and I will be happy when I can give my business to them again.

The refrigerator i ordered was damaged upon delivery and we returned the product immediately. I have initiated a refund of my payment almost 4 weeks ago. Worst curtomer service i have ever received. The reps say it would be done in 24-48 hours.. i believe thats the only thing they are asked tell the customers. And iam still waiting for the refund! They keep saying the delay is because their corporate office is moving. When they could take an online payment without any delay, i do not understand why it should take so long to give a refund!

They have good prices on the furniture and appliances but you can only take advantage of the opportunity if you pay cash or with your own credit card. American Freigth can approve you on line, but you only have three months to pay without interests, after that they will charge you 150% annually. Unfortunately they do not say that in their website and they charge you $75 fee for processing the application. So, be very careful. We went to the store today.

Purchased a gas range on their website and drove for over an hour to pick it up in Watchung, NJ location. Upon arrival I was told that the item is not in stock and heard a story of "the marketing department is screwing us again by listing items that are not available". Wasted 3 hours of my time. This company has some serious issues with its systems/people. Do yourself a favor and go somewhere else.

Sheryl was great excellent service fast and got everything I wanted in stock I’ll be back:)

Very good salesman very helpful excellent people skills and btw very handsome. Thanks for helping us find what we need, keep up the good work.

WAIT!!! I did this in total desperation, there's not many dryers that you can buy that day. I could go on,but what is most important is that the damage shown was only part of it. It scraped had to be taken apart, was hated by someone

I ordered a washer and dryer pair early last month. Never came. Asked for a refund. and i keep getting the run around. First is was 3-5 days. never came. Theni spoke with a supervisor that said i would get my refund tomorrow. when i called to double check i was told 5-7 days. So now its been a month and a half. No product or refund.

Colin at American Freight provided excellent service to me when I made my purchase. Not only was Colin great but the whole team at the Cahokia Il store was.

this is the worst customer experience I have every had in any store. I had paid $130 for delivery for my appliance and they NEVER SHOWED UP. They gave me a 4 hour window, when it is supposed to be 2 hours, 12-4. At 4:30 I called the driver who said he is 15 minutes away and I was next. Then at 5:30 I called again, he said I was next. 4 HOURS LATER at 8:00PM I called and the driver said yeah we might be headed out your way tonight, idk though. I made it clear that it is unreasonable I have wasted 8 hours of my day waiting for a delivery and he said " look its not my problem you can either wait for me to come which I might, or suck it up and reschedule". Waited for a manager to call me for 3 days, never called. I called them they said that they do not refund delivery fees even when the item is not delivered. They could not give me a reason why but said they refused to refund deliveries, and that I can reschedule but no guarantees. On top of that, I had to leave their store early on 3 different occasions because I was being harassed by one of their employees saying sexual inappropriate things to me and about me in front of me. I was a huge advocate of this store for their quality items and great prices but their service and employees are the worst I have every experienced and will NEVER recommend or shop here again. 712 Thompson Ln in Nashville, do not go here.

We purchased a refrigerator around November 2020. It took months for it to arrive. When it did, a single person (without a mask) was sent to make the delivery. The refrigerator fell completely on its side, was dragged up the driveway, and the delivery person said nothing. He also failed to bring it in the house, a service we had paid an ADDITIONAL $600 for. We let that go at the time knowing we'd just ask for a refund.

As to the refrigerator, it was destroyed beyond service. We have the whole thing on video plus two neighbors saw it and asked if we'd been told. Nope.

We worked with American Freight to handle this. The 'manager' they assigned to us was not interested and was unresponsive. Eventually after a few months we found a second refrigerator that wasn't the same but 'close' and accepted it. The manager asked us to put in a new order to buy it, we did. It was listed as 'New out of box.' In reality it was damaged. They had also not refunded us yet for the original refrigerator. They now had our money twice and we have zero refrigerators.

From that point on American Freight went virtually silent. They did not respond to emails or phone calls. The only way I was able to get anyone's attention was to submit a complaint to the BBB and via the Attorney General of my state. That at least earned me a call back.

In January, we finally received the refund for the first refrigerator. The new manager we were working with (thanks to the BBB) was apologetic, nice, and committed to resolving the problem but did mention a shortage of refrigerators due to COVID. We agreed to 45 days to find one, which was a lot, but I felt so put out that I was committed to American Freight making this right.

In February I received a call that a refrigerator had been located and that it was in great shape. To the credit of the manager, this was a nice and very expensive unit. More than what we had paid. Unfortunately it lacked the two critical features we needed: Counter Depth (our kitchen is narrow) and black stainless steel. I turned this down.

It is now March, Lowe's has the exact unit we wanted, can deliver in 16 days, at zero charge. We've just asked for a refund even though we were never given what was promised and American Freight held onto our money for months.

We will never do business with them again. I guess the 1.4 star rating here is telling. Buyer beware.

I bought a couch set that was delivered to me a month ago broken, and yesterday the driver delivered the wrong color and said if he came back he wanted another $90.00. Mr. Nathan the manager promised me excellent service and satisfaction and did not honor his promise.

Alan was Awesome, knowledgeable, friendly and professional. Smooth experience.

I brought a mattress set back in April tried to get a new mattress no one got in contact with me yet what is the 5 year warranty for if i can't even use it.....

Delivery scheduled for Tuesday. Never showed, never called. I had to call them to “re-schedule.” No apology no rush no customer service... last time they get my business.

Michael was a good salesperson. He went above and beyond. We purchased our beds and he made sure they were all ready.

Since covid restrictions they are suppose to place the fridge inside your house and not take it to the exact location desired. Once the deli every team arrived the man told me oh he can’t fit it through the door we will leave it in your driveway. I said no the least you can do is try or put it in front of my door. After arguing with this man for 15 minutes his partner finally said he will put it in front of the house. I begged them to try to put it through the door, they refused, got angry and ignored me. He ignored me got his clipboard and started aggressively pushing it at me to sign. I was done I scribbled and they left. I had the neighbors help me bring it up the two steps into my door and it fit perfectly. They couldn’t even try to bring it in, which obviously would of worked.

Place is great. Our Sales person Andrew is great BUT the delivery service is trash! This guy “Terry” delivered my couch and stand by himself. Refused to take off his shoes and got an attitude with my wife. Proceeded to push the couch up the stairs by himself , puts a hole in my wall. Didnt want to give my wife a card or name and basically ran out of my home. Trash! Useless trash. I would rather spend 30 bucks and rent a uhaul to pick up my stuff next time.

I bought a marble top table from American freight, got home and opened the box and it was cracked! Contacted the store and they were rude and gave me an email to send pictures to. Still no resolution days later! Would not forward me to a manager after spending $300 and can not reach anyone in corporate by phone either. Horrible overall experience!

Customer service is the worst!!! I have NEVER had a company that was so unprofessional, no one knows what they are doing. When it comes to them updating your debit card information. I had to call in so many times because they kept trying to take payments from an old debit card and it looks like I'm not paying them on time. Never EVER again will I deal with this company for anything!