Bob's Discount Furniture Avis 9 054

I bought a table and a bed frame at different times and both times I used the white glove service. The men that do the white glove service are beyond professional, sweet, and was VERY considerate about my home and making sure that they put my items exactly where I wanted! Took all the boxes and trash and set up my stuff within MINUTES. I will be purchasing in the future from bobs and will always add on the white glove service for less stress!

Dan from Scarborough was, in fact, the man

The staff in the store are so friendly and kind. Love the white glove service and goof proof protection plans

A shout out to KAT! She was wonderful. The Riverhead store was very helpful and not pushy delivery came as promised.

Bought glider rocker.
Chair dumped ball bearings on my floor.
Waiting a month for replacement..

Amanda was great , honest and genuine.

Aaron our sales rep was excellent, his dedication to providing us the best service was Awesome.

Had a great experience with Charlie at the Newport Ave, Attleboro, MA location. We were looking at couches to purchase and Charlie gave us lots of helpful information with the perfect amount of time/space to look around without feeling pressured. Go see Charlie if looking for furniture at Bobs!

Dennis who assisted us in selecting the perfect sectional sofa, set for us was great! Very knowledgeable about the products and services offered.

The delivery is a joke it should not take 2-3 months to get our furniture they told us a few days so they lied when it’s actually months befor you get your stuff it’s very frustrating and ridiculous very disappointing will not shop here again !!!!

We had an excellent experience at Bob’s. Our salesperson is John and we couldn’t have asked for anything better. He was super patient and explained everything thoroughly. He even came in on his day off to ensure we got exactly what we wanted!!! The manager there, Ritchie, was also awesome!!! 100% recommend!!!

Our sales rep Cadence was knowledgeable, friendly, and made our purchase easy. Thank you Cadence!

We had an amazing experience with our purchase today!!! Our Guest Experience Specialist Demitrius gave us top-tier customer service today! His patience and attentiveness made the experience even more enjoyable. He greeted us with a pleasant smile and was 100% knowledgeable about every piece of furniture we asked about. He definitely represents Bob's Furniture well!

I had a really great experience with Bob’s Discount Furniture from start to finish. The store had a wide selection, and everything was well organized, which made it easy to find exactly what I was looking for without feeling overwhelmed.

The staff was friendly, patient, and genuinely helpful—not pushy at all. They took the time to answer my questions, explain options, and helped me stay within my budget while still finding quality pieces

We bought a loveseat and pull out bed. Everything went well. The delivery shows up and they say we can only take half of the sectional couch because it counts as 2 items. If I had known this when asking for removal I would have paid for 2 pieces. I'm already at 180$ for delivery and 150$ for half the couch to be removed. I try to call the sales associate whom gave me their card if I had any questions...of course, no answer. I get in touch with customer service and they say I can reschedule the second piece to be delivered and pay again for delivery plus 50$ to remove the second half of the couch. I said absolutely not..I should have just cancelled the whole order at this point. Now customer service says the truck doesn't have room anyways to take the second half of the couch. Remember I had 2 pieces coming in and one going out. The bottom line here is the sales associate should have asked what kind of couch I had to be removed. This headache could have been avoided. The wording on the invoice says "removal item sofa" Now the delivery company tells me I can give them 200$ cash to take the second half of the couch and I might be able to get a credit in the end. So magically there's room on the truck. So I get back in touch with customer service and they ask what I wanted. I just said to possibly retrain your sales team on specifying items for removal to start and to come get the second half of the couch. Well, they said they'd get back to me and haven't heard from them at all 3 weeks later. I couldn't waste anymore time on the phone trying to call them back. I get the message that they don't care about their customers at all. I still have half a couch with my new loveseat in my living room..lol. It's a shame because I love the new pieces we bought. I will never make a purchase there again and I think they could care less.

Terrible! It’s a long review but worth the read. I would not have gone here if anyone put a review up with this and there is so much more I could have put but these are some of main things. First they rescheduled my delivery date 3 different times. The coffee table arrived damaged and broken 2 times. Not to mention they were going to take my old couch and leave me with just an ottoman because they couldn’t deliver the new couch there until after Easter. Then when they came to deliver the ottoman it was the WRONG COUCH!! I needed the furniture before Easter ( ordered in Feb ) then after going back and forth they were finally going to get it to me the 4th right before Easter which is a date that somehow just popped up and wasn’t available for a weeks! I spent over $5000 for nothing but headaches and I returned everything the day I got the ottoman I had it! I went to Ashley got what I wanted that day delivered most of it the next day and only spent $3200!! Don’t waste your time on Bobs furniture they don’t keep their word and don’t care.

Nicolette was my sale associate in Bob’s furniture the location on Riverdale. She was very helpful and knowledgeable of the merchandise and the financing offers. Treated me with courtesy and respect. I felt good about my purchase definitely will be revisiting the store for future purchases. I will look out for Nicolette to be my sales associate again.

My husband and I stopped in just to look at sofas. Guest experience specialist (Ed) greeted us and walk us through the selection. We asked questions and he provided us with the best options.
We ended up buying a sofa set and we are very happy with that decision. The delivery was a great experience as well. They were polite and courteous. They were on time and very respectful. I felt at ease with both of them and they cleaned up after themselves. We will definitely use them again and recommend the as well.

They get 1 star because I can't give 0 stars. We got delivered our sofa on September 2025 and right away sofa cushing start sinking and we called them, a service rep come and told "production issues and weed to replace foam cushings". This was on November 2025 and according to them we should receive the cushings foams December. I called them every single month since December and they say the same "in end of the month they arrive" but now we are in April and still nothing arrived. Stay away from this "scammers" and spend your money somewhere else.

Was told a delivery date that wasn't even possible to begin with. (When I ordered March 26th, it said it would be delivered March 29th, when I talked to the agent, I was told the delivery team doesn't even work on Sundays.)

I asked the agent for shipping confirmation and all that was sent was a copy of my receipt. Not a single section of the delivery date. I was told April 2nd, then got an email two days ago, the delivery would be April 1st, only to be sent another email that it would be April 2nd, 10:30-2:50 and just minutes ago, the update was moved to 530-730PM. I have now had to cancel three plans because of this. One was a train trip. I cannot risk not being here for the delivery. This is absolutely unfathomable how it's affecting my life so dramatically.

I am not even getting the mattress topper at the same time! That is coming, apparently, on April 6th, but I am going to assume that date is incorrect as well.

I would ultimately cancel it, but that would mean further interacting with Bob's Discount Furniture. This is the first and last time I ever do business at this company.