Bob's Discount Furniture Avis 

I ordered a couch for my 63 yr old mother in law who is battling pancreatic cancer. The couch is for family to come over and spend a few days helping her. I paid for delivery installation and trash out. the crew got the and a neighbor opened as my mother in law went back into the hospital. when they got the the front door they said it won't fit. while on the phone with them my mother in law states I can have maintenance come take off the doors. they said no. we are taking this back we have other jobs to do. thats when I got mad and said thats what im paying you all for to un box it in her unit and throw away your trash. after speaking to a rep that was just as clueless at the driver's. lets see if I get all my money back.

Horrible experience with this company. Bought a sofa that was defective and they set a rep to come to home twice and twice they cancelled with "truck broke down" and "truck broke down". I finally just called an outside company to come in and fix it but I will NEVER shop with them again. Do not recommend this company

I never leave bad reviews, but felt it was appropriate in this situation. I purchased a table and was given a 6-month delivery estimate, so I switched to pickup, which had an 8-month wait. I ended up cancelling the entire order and spent weeks contacting customer service over the phone, who repeatedly claimed I had already been refunded when I had not. I ultimately had to dispute the $425 charge through my bank and didn’t get my money back until 1.5 months later.

So a year ago, I would have given Bob’s discount a five star rating. But update as of today we decided to use their in-store financing which after applying and being approved found out it was a credit card through Wells Fargo. Apparently, WellsFargo doesn’t like Bob’s discount furniture because they decided to cancel that credit card saying they’re no longer working with Bob’s discount. We had to pay off the couch in full. Then we had left for vacation, which was across the United States and asked to have the house sitter. We had a house sitter who had left the door open for the cats, and the cats were able to scratch up the couch the week that we were gone come back we submit our claim because we paid for the insurance through Bob’s discount which apparently it’s not through them as through a third party couch for furniture repair. Went through the lengthy process of having to take pictures of everything and submit all the information on their sketchy website only need to receive an email stating that they are not going to cover the damage. So why did I pay 500 extra dollars on a 5000+ dollar couch to be told I wasn’t gonna have any coverage. So you affected my credit number one by a credit card known as your in-house financing being canceled they closed out because they no longer do business with you, Then to top it off, your third-party contractor denies my claim and the best you could do is give me $100 in-store credit. I will never shop with you guys again, and I will never recommend you to anyone. I’ll actually do the opposite. I will warn people about the practices at your company. You’re just another company willing to scavenge every dollar of the hard-working American’s hands and make sure that even when they think they’re getting ahead paying extra to ensure that their stuff is gonna be OK you’re not gonna cover it. You’re actually gonna screw them out of their money, horrible business practice. I feel sorry for your customer service reps with all the stuff they must deal with all the upset customers because you cannot tell me that the things that you do are reputable looks really good on the face but when it comes down to it and someone actually needs it you’re scamming them. I hope your business closes down or you fix your customer service because the way you run things right now is disgusting.

They ruined everything. All my furniture was late. No discount or refunds.

Victoria was excellent, understanding, efficient and friendly. I was pressed for time, I knew what I was looking for and she was accurate with what I needed.
Bob’s delivery crew-Julio and the others were friendly, respectful and rapidly, within 10 min or less my couch was set up in my living room. Thank you all. I would definitely be back to order from Bobs furniture store.

Good customer service. Furniture quality is not that great but you get what you pay for. Plus their goof proof is a waste of money. Wouldn't fix a tear that was an accident but they said was a result of"normal wear and tear", like they were there when it occurred. I was even told in store if a tear or stain happens they would fix or replace. Go to Ashley's, at least they honor their insurance claims.

Bobs use to be consumer friendly. It was always about the consumer, not the bottom line for them. Not so much any more. I bought a bed from them 3 years ago. They were very friendly. Of course they were they want to sell u something. It's like a car dealership. Once they sell the product nothing else matters. After three yes the bed frame snapped and busted into pieces. I have the good proof so they are giving me a new one. However, they want to charge me 150 to remove the old one. I was like wait it came from your store and it did break. They were like it's a new policy and we cannot waive that fee. Well this will be the last time I get anything from them. I don't have that kind of money to throw away on a removal fee for something that came from them. I'll post this on social media as well.

I purchased a bedroom set through Bob’s Furniture website on July 19, 2026, and scheduled White Glove delivery for August 8. Unfortunately, this turned into one of the worst delivery experiences I’ve had.

The delivery team arrived around 8:48 AM. I had cleared everything from the bedroom except my old bed frame. I asked for about 10 minutes, and my son and I immediately moved it out.

While we were doing that, the delivery team called customer service and reported that the room wasn’t ready. As soon as we finished moving the bed frame, they left, saying they had waited too long and would be delayed for their next customer. According to my door surveillance video, they were at my house for only 13 minutes total.

What makes this even more frustrating is that Bob’s policy allows the team to wait up to 15 minutes if a customer isn’t home. I was home and actively clearing the one remaining item, yet they left before even reaching 15 minutes.

I paid extra for White Glove service and expected much better customer care. Instead, my delivery was abandoned over a 10-minute delay. Extremely frustrating and disappointing experience.

The delivery people showed up an hour early, were super rude, and did not make the delivery because I was not prepared. I took an afternoon off work for THAT? Very, very unprofessional. Tried to get the store manager to fix it, but that hasn’t happened. Time to shop somewhere else.

I purchased a sectional and recliner from the Columbia, MD store. Linda was amazing and the only reason I returned and made a purchase. “Goodness”, as he introduced himself, was arrogant and overly aggressive and “Eddie” commented that “we tried every coach in the store” and he wasn’t even our salesperson. Linda was professional, knowledgeable and patient and these 5 stars are for her!

JUNK furniture. Recliner stopped working after 4 months. Had to wait a week for tech and then another 2 weeks for repair. Buyer beware and stay away as furniture is not worth it. Never had any issues like this from any other furniture store!!!

Went to Bob’s to pick a new bedroom set for my grandson, Steven was knowledgeable, patient and polite. He offered options to my grandson for mattresses and the box spring. He did not rush us and was very accommodating with our concerns and questions.
I highly recommend Steven at Bob’s Furniture in Cherry Hill.

After the initial sale the service went downhill fast. The delivery happened to fall on a day when it was raining that I took off work. The delivery guys asked to come back later in the day. They never arrived in the time frame they said. To reschedule they couldnt accommodate a timeframe that worked for me. I have to keep scheduling and then cancel when they offer times that I am working. Never had an experience with any company that I could not make a reasonable request for an afternoon delivery that accommodated my work schedule.

Worst experience ever, bad service and cheap uncomfortable furniture. Do not expect service or care and concern from Bobs. Buyer beware.
Sanford and Sons had better quality and service. Don’t buy the dream sofa it’s like sitting on a wooden pallet.

Dan made our experience great. Loved that he greeted us, said he was not going to follow us around the store and he kept his word. When we found something we liked, we signaled for him to stop by, he added our selection to the cart and went in his way until we were ready to check out. He was so very professional and went above and beyond to make my experience great!

I bought an extra firm mattress and after a week it was sinking in the middle. Do I called and told them the mattress is defective. They told me I could come in and pick another Mattress of course this one cost more. They delivered it and after a month it was sinking in the middle again. I couldn’t believe it. So I called customer service and they told me their policy is to trade it in and get another. I told them I wanted my money back this was after complaining for 2 days to customer service. They told me someone will call me back. I’m still waiting for a call and that was 2 weeks ago. I submitted a complaint with the Better Business Bureau. I slandered them on Facebook, Twitter, Instagram, etc. I am paying for a mattress that I can’t even sleep on. Don’t ever buy a Bed from Bob’s or you’ll have 3 months of sleepless nights.

Kathleen Lincoln

Their customer service is horrible. Ordered bedroom dressers for my granddaughter. Paid $162 for delivery. Was continually told I did not pay for delivery. First it was shipping from an outlet, then it was shipping from Bob's store in North Olmsted and that I would have to pick up the furniture. It was obvious the two people I spoke two had no clue what they were doing and one did not understand English. The person that sold her the set could not be reached.

Tona was great! She was super helpful and kind. She gave us plenty of time to look around and gave us space to talk it over and make decisions. We felt comfortable enough with her that we even decided to buy more than we intended! She was excellent!!

Bob's has THEE worst customer service of all-time here in Milwaukee. since purchasing my bed, i have had problem after problem with very little in the sense of resolution. i was forced to miss work and inconvenience others to accomodate a delivery that after waiting for hours (after a "you're next on the delivery list" call) that my products were never even on the truck for the day. then after waiting extra days, i get a mattress that wasn't even what i ordered. then i'm told it was an error by the sales associate to tell me that what i was promised, wasn't even available. delivery driver offered me an "on the side" deal for cash and now when the adjustable base doesn't work, they have "technical difficulties" that won't allow them to assist me. what kind of racket is Bob's running?? i would DEFINITELY discourage anyone from spending with Bob's as this nightmare just doesnt seem to end!