Bob's Discount Furniture Avis 

I am writing to express my deep dissatisfaction with my ongoing delivery experience.

I had already raised a complaint regarding a failed delivery attempt on September 10. After several discussions with customer service representatives and their supervisor/manager, I was assured that my order would be delivered on September 11.

On September 11, the delivery team arrived and successfully delivered and installed the sofa. However, while attempting to assemble the dining table, they discovered that the table base was missing. The delivery team contacted customer service and was informed that the missing part was not available in the warehouse.

I was then connected to customer service and was told that the missing table base could be delivered on September 16. However, on the evening of September 15, I received another call informing me that the September 16 delivery would not take place and that the new delivery date had been moved to September 21.

What is most frustrating is that if the table base was not available in the warehouse, why was this not communicated to me earlier? More importantly, why was the dining table delivered without all the required components needed for installation?

I am extremely disappointed with the way this situation has been handled. I have already spent a significant amount of time following up on this issue through multiple phone calls, discussions with customer service representatives and managers, and even two visits to the store. Despite all these efforts, no meaningful action has been taken beyond repeated apologies for the inconvenience.

At this point, I have very little confidence that the missing table base will actually be delivered on September 21, given the repeated delays and lack of proactive communication.

I would appreciate an immediate resolution to this issue and a clear confirmation that the missing part will be available and delivered as promised.

⭐ 1 STAR — THINK TWICE BEFORE BUYING FROM BOB’S FURNITURE

Absolutely unacceptable. This has been the worst furniture-buying experience I have ever had.

About 10 days ago, I went to Bob’s Furniture in Matthews, NC and made a substantial purchase: 2 couches, an oversized chair and ottoman, and a dining room table and chair set. I also specifically paid for delivery and white-glove service.

Then, after waiting 10 DAYS, Bob’s contacted me with some unbelievable news: they supposedly cannot deliver to my address.

That wasn’t the only problem.

I was also told that the dining chairs are 7–8 WEEKS BACKORDERED. And regarding the couches, my supposed option is to pick them up myself from a store somewhere in North Carolina.

Let that sink in.

I went into the store, purchased thousands of dollars of furniture, paid extra for delivery and white-glove service, waited 10 days, and then was told they can't deliver to my address and that I should apparently figure out how to pick up the furniture myself.

Why was this not discovered BEFORE taking my money and scheduling delivery?

A furniture company should be able to determine whether it can deliver an order to an address before accepting the sale and charging the customer for delivery.

This has been incredibly frustrating and completely unacceptable. I expected Bob’s to handle the delivery of the furniture I purchased. Instead, I’m left dealing with backorders and a delivery problem that I believe should have been addressed before the purchase was completed.

If you’re considering buying furniture from Bob’s, I strongly recommend asking very specific questions about delivery availability and inventory BEFORE you pay.

For me, this experience has completely changed my opinion of Bob’s Furniture.

1 star. I would not recommend this experience to anyone.

They suck. I have been waiting 3 weeks for their claims department to get in touch with me for damaging property when making the delivery. They said they would be in touch in 5 days. Yeah, NOT the case.

Very friendly and attentive staff. Ask for Dynasty O. when you go in. She was very patient and knowledgeable about the products and didn't push when there was an item that wasn't the best fit for the size dimensions I was looking for. Compared to our first stop down the street from them, (won't name any names but rhymes with Shmaymore and Branigan), this Bob's location was wonderful. 2146 Bartow Ave, Bronx, NY 10475. Check it out and walk away happy! Peace, love & happiness.

The minute you walk into the store you’re greeted with courtesy and professionalism. My Mother, Sister and I went to Bobs on East River Mall. They welcomed us with open arms. It’s the first time in years we bought furniture. Anthony the salesman was patient with us as we looked at every piece. We made a decision and he guided us through the process until we completed our purchase. The Supervisor and Manager were also kind and courteous. And lastly, they have a snack bar filled with treats. If you’re looking to upgrade your home, this is the place to go!! We give it a 10 out of 10!

I walked in and fell in love with a recliner. I went to the outlet department and in a few minutes Carmesha was helping me and I bought a double seated recliner. I may have spelled her name wrong.
She was friendly and knowledgeable. Thank you Carmesha

My experience with the salesperson, Derek was excellent very professional very attentive to my needs Brian the managers also was excellent. The only thing I don’t like they set a price and you guys pull extra money out from a customer some type of way I’ve been dealing with you guys for years. You guys couldn’t give me a 5% discount I think that’s ridiculous. You should give a little back to your customers. Thank you and God bless any further questions. Feel free to call me or email me you have my email. Thank you. Try giving your customers a little percentage discount more you don’t even do that. You don’t even give first responders discount. I find ridiculous. You have done it in the past cause that’s how long I’ve been dealing with you guys. You guys discontinue with that service it’s ridiculous getting every nickel dime out of customers.

Ed is so amazing! We absolutely adore him. He helped us buy great furniture for our entire house. My husband and I had such a great experience. I have told everyone I know about Bobs. We are even buying a Bobs doll. How could you not!

Update:
I appreciate Bob's customer service addressing our issue and refunding the delivery charge after submitting our complaint.

Original review
We had an unfortunate experience with Bob's White Glove. I don't know if in good consciousness I could recommend this service to others.

2/5 Stars — Far from “white glove” service

My recent delivery experience with Bob’s Delivery was disappointing and fell well short of what I would consider professional service. There was a truck issue so our delivery was delayed, which happens and is expected. However. on arrival one of the delivery crew members was rude and unprofessional during the delivery. The crew also seemed stressed and were yelling at each other while they were making the delivery, which made the experience uncomfortable. The furniture was handled roughly and carelessly while being moved into my home, which was frustrating given that I expected careful handling from a professional delivery service.

They also did not wear shoe covers and tracked mud, dirt, and grass throughout my house, leaving dirty footprints across my floors that I had to clean up afterward. This is especially unacceptable when delivering furniture into someone’s home. They left the door open for the entirety of their visit, which was not necessary and I had to shut it 30 min into their assembly.

Overall, this experience was far from the “white glove” service I expected. I would not recommend Bob’s Delivery based on this experience.

Spent 3k for a premier power sofa 3 years ago. Bought the Bobs Goof Proof (5 year plan) for an $300. The left armrest has a storage space for the remote. when you open the left armrest it is held open by a small piston. The piston is not working so the armrest does not stay open. The right armrest is fine. So when I called, it is impossible to get to the right dept or even to speak to someone. So I tried online filing a claim and the system cannot pull up my email or phone number as it does not recognize it. (i had the same email and phone # for 25 years). This company makes itr very difficult to get through to custmer support. I would never buy from this store again.

I purchased a Farmstyle sofa and 2 matching side chairs in July by Nevaeh and was promised for delivery August 12. Texted on August 19 that day said sofa not avaliable but chairs were. Rescheduled to 8/26. Meanwhile I had gotten rid of my old furniture. That day couch came no chairs. After I was told I would have to wait. Rescheduled again would not bring chairs on Sept 5 their next day in my town.
Now I'm told chairs will be delivered 9/12.
I've waited 6 weeks. I'm very disappointed in the service. If I get a text 9/12 and no chairs I'm done.
Getting my money back and refusing chairs.
Plus they tacked on a $160.00 pick up fee of a desk they said I had to return.
Not mine
I talked to multiple sales people and customer service reps. Got the run around.
Not a good experience.

I have been a Bob’s Discount Furniture customer and currently have a Bob’s credit account through Wells Fargo with a $7,400 credit limit. I am still making payments on a couch purchased from Bob’s.

I recently discovered, completely by accident, that Bob’s ended its relationship with Wells Fargo and no longer accepts my existing credit line for new purchases. I received no email, letter, or other noticeable communication from Bob’s informing me that a $7,400 line of credit I obtained specifically to shop at their stores would suddenly become unusable. I can continue paying Wells Fargo, of course, but if I want to finance another purchase at Bob’s, I have to apply for an entirely new account.

That alone is enough for me to take my future business elsewhere. However, after learning more about Bob’s new financing structure, I’m even less comfortable shopping there.

Bob’s replaced Wells Fargo with Synchrony as its primary financing provider and also offers additional financing options through companies such as Fortiva, Acima, and American First Finance. Bob’s has publicly discussed increased approval rates and higher approved credit amounts under its new financing program.

The regular APR disclosed for the new Synchrony MyBob’s Card is 34.99%, with a penalty APR as high as 39.99%. Even more concerning to me, Bob’s own financing information warns that under Acima’s standard 12-month lease-to-own option, total payments may cost more than DOUBLE the cash price.

I understand that providing financing to customers with different credit histories is not inherently wrong. But I personally find this model troubling. There is an important difference between helping someone afford furniture and finding increasingly expensive ways to complete a sale when that customer cannot qualify for traditional credit.

People with the least financial flexibility are often the people who can least afford extremely high interest rates or to pay twice the cash price for household furniture.

Meanwhile, an existing customer like me, who already qualified for a substantial Wells Fargo credit line and is actively paying on a Bob’s purchase, is expected to submit another application because Bob’s changed financing partners.

No thank you.

I had $7,400 in Bob’s purchasing power. Now I essentially have a Wells Fargo bill attached to a credit line Bob’s will no longer accept. I will continue paying my existing obligation as agreed, but when I need additional furniture, I will spend my money somewhere else.

Bob’s may consider its new financing arrangement good for business. As a customer, I consider the way this transition was handled a very good reason to stop doing business with Bob’s.

The place exudes cheapness and low quality. The whole thing is one of lower quality customer experience. The prices seem to be a little lower than say Raymour and flanigan, but the quality of the furniture is much lower than Raymour and flanigan, not that Raymour and flanigan is high quality, but it's a lot higher than Bobs. The quality of the sales associates is also if a lower standard, making the whole visit experience leaving a lot to be desired. Needless to say in the end we did not buy anything from this new store in Bigflats NY. We will not be returning.

I’m writing this review to warn others so they don't make the same mistake I did by buying furniture from Bob's. I had a very bad experience with the bed and mattress I purchased. The quality of the bed is extremely poor, and the mattress sizing is completely wrong.
​I spent over $3,500 and I am deeply disappointed. They attempted to fix the issue, but it remains unresolved. I’ve completely given up, but I’m relieved I didn't buy the second bed I needed from them. After seeing what I went through, my sister also decided not to purchase a bed from them. I just wish I had known how bad their furniture was beforehand, which is why I’m sharing my story to help others avoid the same experience."

My husband and I recently bought a sectional at Bob's Discount Furniture in Wilkes Barre, PA. Jhwil was our salesman and he was EXCELLENT! He was informative, patient, understanding, and provided exceptional services to my family. Thank you to Bob's in Wilkes Barre for an overall wonderful experience! We are so happy with our living room addition!

- The Anselm's

Excellent customer service & expertise. Lots of great choices.

Trying to get a refund is like pulling teeth. First off no one speaks clear English. Second- do not tell people their refund will take 3-5 business days and after 8 you have to waste your time calling customer support AGAIN. Janna says another 3-5 business days to get your refund. I will NEVER do business with this company again. And to top it off instead of a smaller delivery fee for the money you spent, the fee goes UP if you spend more. Not necessarily the number of items but the total amount you spent. Very POOR customer service.

Jack, the sales associate was very helpful during our visit . He addressed our concern and helped my family with the perfect double recliner. He wasn't pushy but provided what we asked for! Thank you so much!

I ordered a couch for my 63 yr old mother in law who is battling pancreatic cancer. The couch is for family to come over and spend a few days helping her. I paid for delivery installation and trash out. the crew got the and a neighbor opened as my mother in law went back into the hospital. when they got the the front door they said it won't fit. while on the phone with them my mother in law states I can have maintenance come take off the doors. they said no. we are taking this back we have other jobs to do. thats when I got mad and said thats what im paying you all for to un box it in her unit and throw away your trash. after speaking to a rep that was just as clueless at the driver's. lets see if I get all my money back.