American HolidaysAvis 

I booked a trip through American Holidays and paid £900 for a Premium Economy upgrade one week before travelling on 18 January. Due to major connecting flight issues with American Airlines, we were downgraded to the main cabin through no fault of our own.
Since returning, I have repeatedly tried to get clarity on the refund for the upgrade. While the payment was taken immediately, the follow‑up support has been extremely poor. Emails have gone unanswered for long periods, and the level of communication has been minimal.
I understand that American Airlines ultimately sold our upgraded seats, but as the travel agent who processed the booking and took the payment, I expected American Holidays to take ownership and actively support the refund process. Instead, it feels like I’ve been left to chase this on my own.
Over a month later, I still don’t have a refund, a timeline, or clear confirmation of what action—if any—has been taken on my behalf. The lack of urgency and customer care has been hugely disappointing, and it has made me question whether I would ever book with American Holidays again.
Customers deserve better support, especially when issues arise that are outside their control.

I had the pleasure of dealing with Diane Williams for booking my trip to the states. I had previously intended to book last year with her but had to postpone. I had no hesitation contacting Diane again for this trip due to how friendly and professional she was first time around. Diane is extremely good at her job and responds to all correspondents in a prompt manner. She couldn't have found better hotels and flight times if i had asked her to. All round a 5star experience and wouldn't hesitate in recommending her for your travel requirements. Great Job Diane, keep up the great work

I was dealing with Megan who made the booking so easy from start to finish, no questions unanswered , extremely helpful, she compared alot of different prices for me. I would highly recommend booking with American Holidays. I have used these for several years now on my US Holidays

Such great customer service, Amanda O’Brien was so helpful and friendly and really went above and beyond helping me organise our Orlando trip, I would definitely book again with American Holidays

Great service. Kristin was very knowledgeable and helpful throughout the process.

We walked in unannounced and were taken care of straight away. Further detail was by email and phone. All our enquiries were addressed and suitable advice given including about added extras if required. We were pleased with the engagement and are looking forward to a holiday of a lifetime. Thankyou to Audrey in particular.

Organised a great holiday through Amanda at American Holidays. Lots of great advice and lots of patience as I changed preferences about ten times - it never felt like a bother. Ended up with the perfect holiday. Thank you!

Second consecutive year to book with American Holiday. Audrey was super at understanding our requirements, sharing her own experiences and creating the perfect itenary for us.

From start to finish my experience with American Holidays was exceptional, there was such an attention to detail and personal requests I made for our holiday to suit us and our needs, desires etc. All made very easy by the diligence, excellence and knowledge of Kristen in particular.

I dealt with Paula who was so helpful and took all the pressure off. She was so approachable and was patient pricing around and getting the best deals.

Great assistant from Sarah when booking our American cruise and hotel stays.
An hour on the call making suggestions and sharing her experiences made our decision to book very each.
Many thanks Sarah, you're a star ✨

Once again Ashley was a great help. We have come back time and again because the service and the price are excellent.

We booked US multi-centre and cruise holiday for third time and it had to be American Holidays. Friendly and helpful staff (who remember serving us from previous holidays). They have knowledge of the US and appreciate the requirements that make for a great family holiday.

Edel & Rachel were brilliant, nothing was to much trouble🌟🌟🌟🌟🌟

Rachel was extremely helpful in getting my holiday booked at the price requested. She worked very hard to change details to get the holiday in on price while keeping the standard high.

Have trusted American Holidays with our American getaway for the last fifteen years, never have they disappointed us with there recommendations, fantastic service

Listened to what holiday we were looking for and found it quickly!

I was contacted less than 24 hours after I made my enquiry.
Kristin was so helpful on getting the best quote. She gave her own insight from her own experience.

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyond to find us the perfect holiday within our budget. She was very professional and helpful. Would definitely recommend :)

Fabulous person, Claire that dealt with query and came back fast with all info. Very helpful