Amore Avis 

Purchased bed and was told gas lift would get easier to lift over time.
This never happened and strap that lifts bed has snapped.
Impossible to contact on phone and sent numerous messages but never received any reply
Shocking after sales service

I have been asking for A FULL refund to no avail. I had to buy another mattress. They are now ignoring emails. I regret ever buying from them.

Respondinding to the message from Amre below sent today 17/2/26. I copied and pasted my order details from your email.You have quieried with Trust pilot before when i made the 1st review so that they can remove my reviews and it didnt work. I am taking another route to retrieve my money than communicating with you. It will cost you more than refunding my order. These are my order details.

Reagan Grand Elegance Bed 1 item from amore.co.uk
Order placed
民
Placed on Tue 25 Nov
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Order number Amore103720
View order
Based on this email
C

SCAM, BEWARE, DO NOT USE THIS COMPANY: Not contactable via email (bounces) or phone (line went dead), they did send part of the Ottoman we ordered but no legs and no way to contact them to rectify this. The better reviews on here may well be fakes.

I placed an order on 30/11/25, fully paid. It said online that it was in stock and would be delivered in 10-20 days. I'm still waiting, and they are no longer replying to emails. If it stated more clearly on their website that it could take 20 days plus up to four weeks, then I would never have ordered from them. Would not purchase anything from them again and would advise folk to avoid.

Ordered a super king bed from the company and when it arrived the quality was very poor. When you email them, they very rarely reply. I requested a refund and wanted to send the item back to which they replied saying that they would make a replacement headboard, I emailed straight back to say not to bother as I would like to send back, to which they waited 3 days and then said that the headboard was now in construction. This was over a month ago so that was a a load of rubbish if ive ever heard. I just want a refund. I’ve never been so disappointed in a purchase, and it wasn’t cheap

Ayzlan has been a very helpful company when ordering our bed, mattress and ottoman. From sending fabric swatches the same day as requested, to helping us navigate through their online catalog, we could not be happier with the 5* service given by them. Especially Daniel in customer service has been really kind and professional. Everything was delivered quickly and on the delivery date as promised. Very high quality bed and mattress with a matching ottoman box. Highly recommend.

Paid in Full but No Response After 12 Days order #61388

I placed an order with Capri Home/creed bed/ labour on 8.1.26 and paid in full. Since then, I have not received any updates, confirmations, or replies to my messages. I’ve contacted the company multiple times over the past 12 days with no response.

At this point, I simply need a clear update on my order status or confirmation of a refund. I’m happy to update this review if the issue is resolved promptly.

I came across this website during the christmas period as I was in the process of moving and changing house at the time.
I contacted them with some bespoke measurements as I wanted an extended headboard but my dimensions were slightly less to what they offered as standard. To my surprise this was no problem at all for them. Jeannette helped me understand the process of having the order placed and was very helpful throughout. Once I placed my order it was just a matter of 2 weeks I would say when my beautiful new bed arrived. I ordered the Mary bed and it looked gorgeous! The guys who delivered it were really helpful and respectful of my property as well taking their shoes off and ensuring it was done with care and precision. Super happy with the experience and my new beautiful bed from Amore.

DO NOT PURCHASE FROM THIS COMPANY!!!

They have tried to get my below review removed and trust pilot contacted me to confirm name and my order numbers to keep the review on the page - company response below is how they are responding to all the negative feedback.

If I could post pictures on this platform I would. Don’t waste your money.

Company recently went into liquidation and just restarted.

Faulty / bent slats, arriving wet, distorted panels, measurements wrong , broken glass, fabric loose, black marks on mirror which has appeared over time.

Do not trust the good reviews - read the bad as this is how they operate. You will be out of pocket and with either a faulty bed or no bed that you will wait almost a year for.

Do not purchase. Save your money and go elsewhere where

I rarely write reviews mostly because of the time constraints I have but I had to take time out to review this awesome company!
We were in the middle of our house move and you can imagine how stressful it can be. However Amore has been absolutely fantastic and super helpful from start to finish. They not only held our delivery until we were ready but even on the day of delivery they were super helpful and made sure everything was all nicely setup before they left.
5 stars all the way and well deserved too xx

We emailed and called multiple times about a problem with the fit of the mattress into the frame. Asked someone to call after eventually getting an email reply, following three emails.

Bought the bed in August and both are in agony from the poor quality mattresses. My 8 year old even had a sleepover in it and was in pain.

We have emailed a couple of times, tried calling multiple times but guess what they never answer, despite their apparent mattress guarantee!

Their lack customer service, quality and lack of care is an absolute disgrace. We still have not heard back to emails, nor voicemail, and will now be reporting to trading standards.

After 6/7 weeks since I ordered my bed and I told them I had not received it they seem surprised when I said I had not received it. They then blamed the delivery company who had contact details that did not work as described in previous emails. After I contacted my credit card company for a refund and told Amore they emailed me and told me the bed was with the delivery company again and the bed arrived 13 weeks after order.The bed turned up and the product was as described and in perfect condition but the process was very stressful.

Ordered an Ottoman on the 15th of November, and we've had no update. Customer service are "looking into it" shipping information which was only sent after inquiries were made doesn't work.

Might change review when we eventually receive our order. In 2 to 8 working years.

Great bed. Nice fabric just exactly what I wanted. Perfect. Delivered safely and was easy to put together.

I had high hopes of the company originally I started my purchase 11/09/2025 the lead time was misleading and it took 8 weeks before I received the bed . My experience became worse as time went on with this company it has been nothing short of appalling. What should have been a straightforward order turned into weeks of stress, poor communication, and astonishing levels of incompetence.
After receiving the wrong bed due to a manufacturing error, I was promised a replacement in the correct Madison style. Instead, I was left chasing updates with no communication from the company. My emails went unanswered, and tracking information was vague and inconsistent.
When the replacement finally arrived, it was delivery only, meaning we were expected to dismantle and reassemble the bed ourselves—despite the fact that the issue was entirely the company’s fault. To make matters worse, the items delivered were incorrect yet again. The headboard and footboard don't match, the headboard is messing the silver beading detail , and the design was the same Trudy style we already had, not the Madison style we paid for originally .
The level of incompetence displayed throughout this entire process is staggering. From poor communication to repeated errors and complete disregard for customer inconvenience, this company has shown zero professionalism or accountability. They have still not responded to my email about the further debacle
I have been more than patient, but I have been consistently let down. Based on my experience, I cannot recommend this company to anyone. If you value your time, money, and sanity, avoid this company at all costs.

I ordered the Linear Stripe Line Storage Ottoman (5ft, Ivory Plush) and I’m very happy with it. It’s beautifully made, really sturdy, and the fabric looks and feels great. There’s plenty of storage too, which was one of the main reasons I chose it.
Customer service was brilliant from start to finish. They really went the extra mile.
I’d definitely recommend both the product and the company.

Do NOT order from this scam company. Ordered a bed, and agreed on a delivery date only to be told bed won’t be delivered on the date. No communication whatsoever. Only interested when placing order and then not interested after payment has been made. No one answers the customer services number either. Countless emails was sent to chase up on order and finally a date was agreed and guess what? Bed never came.. but no communication, no call, I had to email to ask for an update, only to be told to be patient!!!!? I have contacted Action Fraud and trading standards as they are refusing to give me a refund, and now I am left without no bed.

We ordered a bespoke headboard and paid for install extra. The delivery and installers didn't speak English and eventually arrived at 7.30pm on a Saturday evening. They were rude and left all the rubbish behind. They damaged the bedroom paintwork and had to drill brackets into the wall to stop the headboard falling over. The glass headboard was chipped in 2 places. The headboard was the wrong width and the footboard was bent. We complained but 6 weeks later haven't had a date for any replacement. They never answer their phone nor respond to messages and are a nightmare to deal with. I have left messages but they do not respond. NOT GOOD

It has been an absolute pleasure dealing with this company. Their communication was excellent and the quality of the bed delivered haa surpassed ALL!
I never really thought there were such beautiful designs like these as they look fantastic. Really happy with the purchase and already in the process of making another one for the second bedroom once its done its renovations!

The bed looks absolutely stunning. It was delivered with great care and wrapped superbly, very well protected. It’s exactly what we ordered, and the fabric and colour are gorgeous. We also purchased the matching footstool, which really completes the look. The room feels so luxurious now.