Shopped online… amazing customer service. Had furniture delivered the delivery staff were so polite and placed the furniture to the bedroom. Definitely will be shopping here in the future. Many thanks... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Quick delivery, very well packaged, would have liked it a bit bigger, but a lovely piece anyway only want for decor so very pleased
L'entreprise a répondu
Excellent customer service purchasing this lamp. The staff were couteous and could not do enough to help. The lamp was very well packed and the members of staff in the shop helped me to load it into... Voir plus
L'entreprise a répondu
A lovely shop, excellent customer service. Ordered Cannes Dining Room Table, Bench & Chairs, very pleased with our purchase. Will definitely recommend Angela Reed to Family & Friends
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Magasin de meubles de chambre à coucher
- Magasin de design et de décor intérieur
- Magasin d'ameublement d'extérieur
- Magasin de canapés
À propos de Angela Reed
Écrit par l'entreprise
For over 145 years, Angela Reed has been proudly championing beautiful, high-quality furniture and home accessories. Passing down through five generations of the Reed family, Angela Reed is now under the custodianship of David and Kate Reed and the contemporary offering and excellent service has not waivered. All of the hand-picked homewares, furniture and unique gifts have continued to inspire customers in Essex and beyond. The destination store is set in a historical, labyrinthine building in the heart of the market town of Saffron Walden with its own stunning Food Hall, showcasing artisan produce from all over the globe. The growing online business is now serving customers all over the UK and beyond.
Angela Reed is still family-run. Business where customer service is paramount.
Contact our Customer Care Team Our small, friendly team are on hand to help with any queries you may have. You can reach them via email: online@angelareed.co.uk, shop@angelareed.co.uk or by telephone: 01799 520056. The phone lines are open Monday – Saturday 9am to 5pm and the team will do their best to answer any queries and they can take orders over the phone.
Angela Reed is still family-run. Business where customer service is paramount.
Contact our Customer Care Team Our small, friendly team are on hand to help with any queries you may have. You can reach them via email: online@angelareed.co.uk, shop@angelareed.co.uk or by telephone: 01799 520056. The phone lines are open Monday – Saturday 9am to 5pm and the team will do their best to answer any queries and they can take orders over the phone.
Coordonnées de contact
5-7 Market Hill, CB10 1HQ, Saffron Walden, Royaume-Uni
- 01799 520056
- online@angelareed.co.uk
- angelareed.co.uk
4,7
Excellent
1 k avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Considerate and friendly delivery to…
Considerate and friendly delivery to the room of choice
7 février 2026
Réponse de Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
My £197.00 large floor lamp arrived…
My £197.00 large floor lamp arrived completely broken at the base. The packaging was very good so I couldn't see how this could of happened during transit. There were other defects as well as the damaged base didn't look like a brand new item had been sent out, would not recommend.
23 décembre 2025
Réponse de Angela Reed
Thank you for taking the time to share your feedback. We have been in contact via email.
We are very sorry to hear that your floor lamp arrived damaged and appreciate how disappointing this must have been, especially so close to Christmas.
Your order was dispatched promptly via DPD during the Christmas period. Unfortunately, despite the lamp being carefully packaged, it appears it was, indeed, damaged in transit. We would never knowingly send out faulty or used items, and we are sorry that the condition of the lamp led you to feel this may have been the case.
As requested, we arranged collection on a day that suited you and issued a full refund once the item was returned to us. We are pleased we were able to resolve the matter swiftly, although we regret that your experience fell short of expectations.
Gorgeous shop.
I have been into the shop in Saffron Walden on a number of occasions and always been impressed but on this occasion I purchased two table lamps on line. Very pleased with them, exactly as described, arrived quickly and extremely good value for money.
12 janvier 2026
Réponse de Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Brilliant service!
I am delighted with the artichoke candle holder and also the efficient service from Angela Reed. The artichoke ornament is exactly as illustrated and exactly what I was looking for to match in with other items we have. It is actually more substantial and better quality than I had anticipated. It arrived within a few days of ordering and was extremely well packaged and protected. Extremely pleased - great service, thank you.
2 février 2026
Réponse de Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Réponse de Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Need clearer delivery dates and better packaging
I had mis-ordered and needed to add something to an original order. The company did this very quickly so I didn't need to pay extra postage. So 5* for that. But didn't say there would be a delay in receiving some of the items. I had to ask when the items were coming. They did offer to send what they had in stock and not charge for further postage which was good but I would have welcomed clear delivery times at the outset. Packaging not great. Came in a box with some of the tape hanging off and not sealed along all the edges. Inside the table mats and coaster had been hastily wrapped in some tissue paper but not placed neatly at the bottom of the box, just stood up loosely. Luckily it wasn't anything breakable but didn't give a good impression.
27 janvier 2026
Réponse de Angela Reed
Thank you for taking the time to leave such a detailed review. We really appreciate you sharing your experience with us.
We are pleased that we were able to amend your order quickly and send the items that were in stock without any additional postage. However, we acknowledge that delivery timings should have been communicated more clearly from the outset, and we apologise for that oversight.
We also appreciate your comments regarding the packaging and will be reviewing this with our fulfilment and delivery partners to ensure a better presentation going forward.
Beautiful shell vase
Beautiful shell vase, exactly as ordered. Posted quickly and very carefully packed. Thank you, absolutely perfect and brilliant service.
27 janvier 2026
Réponse de Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Cake stand and cloche
The product I ordered, a cake stand and cloche was out of stock before Christmas, but I spoke to a very helpful lady at the shop, who advised me to place my order and it would be dispatched as soon as possible. Order was received and packed so well. My daughter-in-law was so pleased with her belated Christmas present
12 janvier 2026
Réponse de Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Well package & prompt delivery time .
22 janvier 2026
Réponse de Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Excellent service
Excellent service, packaged really well and arrived safely with no breakages.
21 janvier 2026
Réponse de Angela Reed
Thank you so much for submitting your review and for shopping with us. As a family run business, we work hard to ensure excellent customer service so that you always enjoy shopping with us. We are so delighted that you are happy with your purchase.
Réponse de Angela Reed
Thank you for bringing this delivery issue to our attention.
We have contacted you directly by email to resolve the matter as quickly as possible.
Angela Reed had so many lovely 😊 things…
Angela Reed had so many lovely 😊 things in their shop you can always find something to buy. I purchase a lovely picture for my husband’s 80th birthday which is one of many we have purchase in the shop over many years.
16 janvier 2026
Réponse de Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Great efficient company -well done, much appreciated
Great efficient company, prompt communication about the product purchased, product really well packaged, good communication given regarding delivery and arrived safe and sound on time, from England to northern Ireland - thank you, I love the canvas, great value for money too, price included delivery
12 janvier 2026
Réponse de Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Absolutely beautiful cake cloche
Received my absolutely beautiful cake stand and glass cloche which was just so well packaged I couldn’t believe it! I’ve wanted this item for some time and so glad I now have it. Thank you
12 janvier 2026
Réponse de Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Really love these
Really love these. Exactly as I was hoping. Very well packaged and swift delivery. Very happy.
19 décembre 2025
Réponse de Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Excellent service
From the outset, the quality of service, friendliness and knowledge concerning furniture, that is offered by Angela Reed staff is exceptionally professional. The communications of email correspondence between us, are also reliable and factual moreover providing a realistic delivery date. From a personal perspective, I would therefore highly recommend this long standing family run shop..
19 décembre 2025
Réponse de Angela Reed
Thank you so much for taking the time to write such a lovely review. We are so delighted that you enjoyed your experience with us. As a small, family business our customer service is always something that we endlessly strive to keep at a premium, so we are really pleased that you were so happy with our service. We look forward to welcoming you back again soon. Thank you for choosing to shop with us.
Plant stakes.
Swift service and the items are just as described. Hope to see more birds displayed on this type plant stakes.
6 janvier 2026
Réponse de Angela Reed
Thank you so much for submitting your review and for shopping with us. As a family run business, we work hard to ensure excellent customer service so that you always enjoy shopping with us. We are so delighted that you are happy with your purchase.
Réponse de Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Réponse de Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Quick delivery
Quick delivery. I'm very pleased with the wind spinner so will shop here again.
5 janvier 2026
Réponse de Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
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