Anima Avis 

Great speedy service. Takes all the stress out of waiting. Vx

I contacted the clinic hoping to arrange an appointment for the following week, but I was sent a link and, to my surprise, they were able to schedule me for an appointment just two hours later. I was seen promptly at the scheduled time, despite the clinic being very busy.

The doctor was exceptional—professional, respectful, and genuinely attentive. The whole experience was incredibly efficient, and the standard of service was excellent. Truly outstanding care from start to finish.

The Reception staff are so very helpful and I can’t praise them enough.

I really rate the anima app as you get a response in a timely manner and also reassurance.

My doctors were swift to respond and find me an appointment. Though it happened to be when im working.

Within 2 hours my request had been reviewed and medication prescribed

Great service from Lakeside surgery Stamford thank you

Very quick to respond

Great service
Responded in less than 15 minutes
Amazing 👍

Professional and courteous

Easy to follow form on there site with an appropriate and quick response to the information supplied

Very quick response and fast appointment booked

Request raised at 08:40 am and response from our surgery Oakley Health at 10:30 am. Very happy with ANIMA and Oakley Health surgery group!

Given the current long-standing government constrictions on medical general practice, and the ridiculous pressure being placed on them by outdated planning rules etc., this practice is outstanding. Appointments and investigations appropriate to the problem or concern are made and arranged promptly with an appropriate professional. Concerns are acted upon and access to services is very good, arranged either at the desk or electronically.

So easy to make appointments. Can’t fault my GP practice

Got a answer in less than one hour and same day appointment from Cornerstone Surgery in March. Great thanks.

Yes it is annoying is some ways but 9 times out of 10 gets me an appointment on the day. Just wish they sent me to my nearest surgery rather than one further away

I made a request for my x ray and ultrasound results and received confirmation within 24 hours that they were ready to collect from the surgery.

On this particular occasion, as well as previous occasions, I rate the Anima system as poor. It does nothing to alleviate the 8.00 a.m.'rush'. You need to be able to access anima by 8.05, otherwise appointments have gone for the day. I consider myself reasonably 'computer savvy', at least to complete the form. It is tedious and goodness knows how anyone with limited computer experience, copes. I bye-past the system recently. The thoughtful receptionist listened, reported my message to the GP. She filled in THE FORM on my behalf and I had the necessary medication within an hour. This was not a 111 or 999 call but needed to be dealt with ASAP. This standard of response would not happened if I had followed the Anima procedure.