Lost and Found Shipping Service Avis 

After thinking my iPad would not be recoverable from Istanbul Airport lost property having noted it missing on the UK bound aircraft l discovered this company. They handled its retrieval and shipment back to me professionally and at reasonable cost with it arriving back quickly and well packaged.

I accidentally left my personal belongings at Antalya Airport and needed to have them returned to me in Serbia. My bag contained my phone, wallet, bank cards and other personal items.

I had already contacted the Lost & Found office at Antalya Airport. They confirmed that my belongings had been found and assigned a reference number to my case. However, I needed someone in Türkiye who could collect my belongings from the airport and arrange their shipment to Serbia.

I contacted this company and received help very quickly. They explained exactly what documents I needed to prepare so that they could collect my belongings on my behalf. I prepared the required power of attorney, had it translated into English, and sent them all the necessary documents.

Shortly afterwards, my belongings were collected from the airport. The company carefully prepared everything for international shipping, completed the necessary shipping documents and arranged delivery to Serbia. They also clearly explained what I needed to do at every stage of the process.

I especially appreciate how carefully the shipping documents were prepared. Since these were my own used personal belongings and not goods purchased abroad, it was important to declare everything correctly. As a result, the customs clearance in Serbia went smoothly, and I did not have to pay any additional customs duties on my belongings.

Throughout the entire process, I received excellent support. I was kept informed at every stage, all my questions were answered, and the shipment was followed until my belongings were safely delivered to me. Everything arrived safely and all my belongings were there.

I am incredibly grateful to the company, and especially to Fatih, for his professionalism, care, attention to detail and support. He was always responsive, attentive and stayed in touch throughout the whole process.

Losing important personal belongings in another country is a very stressful situation, and having someone reliable who can take care of everything and guide you step by step makes a huge difference.

Thank you so much for your help! I highly recommend this company, and especially Fatih. 🙏

My mum left her phone and bank cards at her hotel in Turkey, Faith at lost and found was amazing at arranging the safe return of our belongings. Communication was exceptional, quick and helpful. Many thanks

Incredible company. I left my phone at Antalya airport through customs near the McDonalds. I called the airport and they were less than helpful. Eventually said they said it, but told me I needed a power of attorney which has been notarised to release it to someone else. I got in touch with Fatih on Monday and by Friday I had my phone back with me in UK. He sent me an example of a power or attorney which I copied and signed myself, then used an online notary public. He kept me updated at every step of the way and the whole thing cost me less than £150. Incredible service, thank you so much Fatih and team!

Whilst travelling back from a family visit in Cyprus, I left behind some personal and valuable items on the plane during my transfer from Antalya. When researching the best retrieval process, I thankfully came across Mr Fatih and his team. He made the entire process and communication so easy and seamless, and he was super quick to getting my issue solved and so easy to deal with. What stood out for me the most, was how trustworthy and helpful Mr Fatih was - he progressed the matter and didn't request payment until AFTER the item was already shipped. The absolute best and such a beautiful display of the hospitality of the Turkish culture. Thank you team for all of your help.

Everything went very well

I lost my jacket at Istanbul Airport and reached out to this
company for help retrieving it. From start to finish, the
experience was excellent.

Communication was fast and clear throughout the whole
process - every question I had was answered quickly. They
were very professional in handling the paperwork (power of
attorney, data forms) and made the process easy to
understand, even though I wasn't familiar with the
procedure.

What I appreciated most was that they were upfront and
considerate about potential import taxes/duties, and gave
me options depending on my budget rather than pushing the
most expensive choice. It showed they genuinely cared about
the customer's situation, not just making a sale.

The collection and shipping arrangements were handled
promptly and efficiently. Overall a friendly, honest and
reliable team - highly recommend if you've lost something
at Istanbul Airport and need help getting it back.

Getting your parcel back can be a long and difficult process, but Fatih the owner is very kind and communicative throughout the process and makes sure you get your item back. 5 stars, I recommend.

Very professional and helpful from start to finish. They collected my lost suitcase and delivered it safely to the UK. Highly recommended! Thank you so much!

The communication and service were excellent, making the entire experience smooth and enjoyable. The staff were friendly, professional, and helpful throughout. Overall, it was an excellent experience, and I would highly recommend them.

Somehow I Lost my Backpack at Istanbul International Airport and I was really worried because I got a lot of important documents inside. I immediately go to the website of Istanbul International Airport to Inquire, after 2 days I received an email from them that they have it and either I fly back there or hire a courier to pick it up for me, but the problem is I'm from the Philippines and I have to spend a lot again of time and money to get it if I will go there myself.
I tried major courier companies but they weren't able to help. After a lot of thinking I asked chat gpt an AI app, It suggested Istanbul Lost and Found led by Fatih.
It was like an answered prayer. After my inquiry with them, Fatih contacted me immediately, he was very polite helpful and thoughtful. He is was very responsive to every question and help that I need. Fatih was keeping in touch with me until I got my backpack back delivered to my doorstep.
Thank a lot to them specially to Fatih, they saved me from a lot of trouble.
So if you're reading this, no need to look any further 😁😁😁😁

I left my Bose speaker in the hotel in Antalya and I was gutted because I thought it was lost forever. I got in touch with this company, it was so easy - all via what’s app - immediate response and such an easy process to follow. They got in touch with the hotel, arranged collection, packaged it up and sent it back to me - I had it back days after getting in touch with them. Amazing service I am very happy!! 😊

On a recent trip from San Francisco to Tbilisi, I changed planes at the Istanbul airport. My plane was late to Istanbul and I was hurrying to make my connection, which made it very easy to leave something in the pocket of the seat in front of me. In this case, it was my journal. This is a small item with very little monetary value but large sentimental value for me. I had to ask Turkish Airlines multiple times if they had found my journal on a flight before they finally confirmed that they did. They said I would need to come to the Istanbul airport in person to claim it, which of course is a problem because I live in San Jose, California, USA. They said I could alternatively provide a power of attorney document that I got in person at a Turkish embassy, but the closest embassy to me is Los Angeles, which is 340 miles away. A courier service that Turkish Airlines mentioned to me said they could not help me without me visiting an embassy in person. So, when I found this Lost and Found company, I was so happy because they said they could work with a POA if I got it notarized in my hometown and apostilled by mail from the Secretary of State in Sacramento. It was a long, complex, expensive process for getting my little journal back, but the company was so nice to work with, and also was able to do it without me needing to pay for a notary translator, which saved me $70. Service was professional, helpful, and friendly throughout. I am so grateful to have my journal back.

I was desperately trying every website to try and find my phone. It took Fatih 10 minutes to locate it at Lost&Found and even gave me the registration number. It's an absolute amazing service.

Fatih was so professional and supportive despite the initial challenges encountered in getting my laptops back from the Airport. Thanks so much for the professionalism!

Fatih successfully collected and delivered my lost item. Very professional and reactive through the full process. Highly recommended.

Faith and the Lost & Found team provided outstanding service. I had left my work laptop in a hotel in Antalya, and although the hotel found it, they were unable to ship it to the UK. Faith stepped in immediately, offered a competitive quote, arranged collection, packaging, insured shipping, and kept me updated throughout. My laptop arrived safely in the UK within four days. Their efficiency turned a stressful situation into a smooth resolution. Highly recommended.

From the moment the team (Fatih) responded to my online query, to the moment the courier handed me back my iPad, the service was courteous and I was regularly kept informed of progress. We had a setback and I had to resubmit the authorisation documents but Fatih kept in regular touch and ensured that I knew where things were. I would gladly recommend them to anyone who would like to retrieve their lost/forgotten items.