Anwyl Homes Avis 

Tony was very pleasant tidy and always welcome at our house

I had a few noise issues in the bathroom suite after demonstrating them via video. An appointment was offered, and two technicians, Richard Nelson and Lee, were sent out to fix both issues. They were superb, very professional, courteous, and genuinely respected your property. They were two nice people, which is important because it puts you at ease.

Just want to say a big thankyou to Kelly and Stephanie you have both been amazing through the process and been so patient with me and really helpful and informative. The house is beautiful and the third one my family have bought! Would defo recommend Anwyl homes!

Chris came today to replace dish washer panel and was very polite, helpful and very tidy worker.

Steph & Kelly were excellent throughout the whole purchase. Very professional and helpful. Thanks for making the process effortless.

He fixed everything that needed to be. He communicated well what he was here to do. Jobs were done perfectly.. Thank you again.

Lee is a very proficient technician for Anwyl. He takes great care with the preparation of surfaces before starting any work and is neat and tidy.

Chris is professional when attending our house. He is very skilled and personable. We are happy with the service provided and would highly recommend Chris. He carried out work on 2 occasions, the latest being 4th June 2026.

Overall happy with the service from Dave and Shane. Very happy with my home. We moved in last year and all our recorded snags completely promptly.

Paul Higham - lovely guy , great tradesmen , perfectionist and respectful of your property, leaves a job spotless .
Highly recommend

Tony from customer care came out to touch up some shrinkage on our stairs and did a fabulous job. Customer care arranged someone quickly and Tony was friendly and professional and did a great job. We are really happy with the house and after care.

Extremely helpful, going above and beyond. Good quality of work

Continuation of last review.

Environmental Health came to visit our property almost instantly - they have been brilliant, particularly Sarah.

Her findings were reported back to Anwyl and as if by magic, communications picked up and you could be mistaken for interpreting a level of care and concern around the situation now.

A number of people came out to our property on June 1st to assess the issue. Members of Anywl & Weaver Vale were present.

Letting them get on with their assessment, I was sat in my room working from home and could over hear the issues being discussed. One of the attendees flagged the leak under the bath as the main issue - this was incorrect. They then, to my amazement, dismissed the primary issue in the far corner of the shower as "a little trickle".

As you can imagine, the duration of this issue, the arduous battle to get it even looked at/inspected, the consistent chasing, the costs of a surveyor, the time without a functioning bathroom in the home. To have the issue downplayed as "a little trickle" was a disgrace.

I went into the bathroom and questioned what had been said. The lady attempted to backtrack.

Damp readers were put on the affected areas and the remedy was agreed to be cleaning/treating the mould, re-grouting and re-sealing the areas of concern.

I queried whether the structural integrity of the timber and flooring had been compromised and they were adamant it hadn't because it was showing as dry. I contested that the only reason it was dry is because we hadn't used the bathroom for 2 months or more.

Just because timber is dry, does not mean that the water ingress has not compromised is strength and integrity.

The attendees left and a plumber (Tony) remained to do the remedial works. I cannot comment more highly on Tony. He was an absolute Gent! He was polite and took the time to explain what he would be doing and what he couldn't complete. We even had a chat and found out that we had similar interests outside of work. I will be leaving Tony a separate review because I feel it is unfair to put his name against anything that isn't 5 stars.

The bathroom still requires work to be done, as it was left incomplete (through no fault of Tony's). It turns out he was not given the full scope of the job and as such didn't have the necessary materials to complete.

This whole ordeal has been an absolute circus. The way it has been handled, I simply don't have the words for. The only highlight about Anywl is their tradesman that come out and do the remedial jobs to fix issues. We have had 3 out in a year and each one has been brilliant.

Anwyl ought to try and replicate this into their office/admin teams, as they have been nothing short of appalling.

*** Updated Response ***

This is an outright lie. Environmental Heatlh contacted yourselves and Weaver Vale and were the only reason we managed to get you into the property to resolve. I have the entire history of comms between all parties, so again, stop being disingenuous to the public.

It took months and months of trying to get this sorted, where you took no ownership of the issues that were present from installation. We had a new born baby in the property and a pregnant mother and it still took us to engage with Environmental Health to get you to attend.

Your entire handling of the situation has been absolutely disgraceful and I have no issues letting the public have visibility of this.

It is important to note that I have never left a single bad review of any company. You are the first, which I think speaks volumes.

We are extremely pleased with our lovely new home on the Chester development. The quality of the build and finish throughout the property has been excellent, and it is clear that a great deal of care has gone into creating a high-standard home.

Any defects or issues identified after moving in were dealt with very quickly and efficiently. The customer care team was responsive, professional, and committed to ensuring everything was resolved to our satisfaction.

Overall, our experience has been very positive. The quality of the home, combined with the prompt resolution of any defects, has made settling into our new home a smooth and enjoyable experience. We would happily recommend this development to others.

Chris Appleton attended our home on Tuesday 02/06/26 & Wednesday 03/06/26 for some repairs on the stairs and in the bedroom.
He was professional and polite, went above and beyond to ensure our satisfaction.
We are quite pleased with the work he’s done.

Anwyl Homes on Elmy Fields. The sale staff were great with us and kept us updated all the way. Some small snagging on our new home that was rapidly dealt with by assistant site manager Sam.

Great experience. Arrived early got straight to the job. Was very helpful with good advice

Chris appleton was on time, finished the job to a high standard even fixing down something that hadn’t been done properly even though it wasn’t what he came for. He was thorough, friendly; took his time doing the job to a high standard. Very pleased thanks chris

Josh Hough did a great work with completing some remedial works on the staircase landing. Very friendly and professional.

Richard was very clear what he was here to do, he was very polite and hoovered up after himself ☺️