Appliance Repair Expert Avis 

Quick service. Fixed issue.

Excellent and knowledgeable staff. Really when the extra mile to complete the repair

We were able to get a technician to our house within a day of calling. He diagnosed our washing machine problem within 30 minutes. The part came in 3 days and the fix was done in 15 minutes. The technician kept good communication with us. No complaints

Beware of this vendor - they offer discounts for 5-star reviews before the work is completed.

I normally try to be understanding when it comes to service delays, but my experience with this appliance repair company has been extremely disappointing.

First, I waited over two hours for the technician to arrive. I understand these things happen, so I didn’t make a big issue of it at the time. However, after the visit I was told I would receive an update regarding the repair. It has now been TWO MONTHS and I still have not received any update.

What’s even more frustrating is that I have been told multiple times over these two months that someone would call me back, but never received a call back once, and I was actually hung up on. At this point I’m still waiting for basic information about the repair and have had to repeatedly follow up myself. If they cannot do the repair job, why are they accepting the service calls? We were very specific about the type of appliance repair needed, and the service call wasn't even necessary because we provided photos as well as the model/serial number of the appliance and we knew we wanted to replace it. It feels like it was just an easy $100 money grab for 5 minutes of their time!

Good service isn’t just about the repair itself — it’s also about communication and follow-through, and unfortunately both have been lacking here.

I’m posting this review in the hope that someone from the company will finally follow up and provide an update on my repair request or at least a refund for dragging us along for two months without taking on the repair required.

I called on Monday, asked if they could come Tuesday, they showed up a little early on Tuesday ( I was happy about that ). The tech was friendly and easy to talk to. He also explained everything to me thoroughly....the process and testing that he conducted. Put our washing machine in order and took care of it all in about half an hour or less. If we ever need any future appliance maintenance we will be calling these guys 1st. Very professional, thanks alot A.R.E.!!

I scheduled a diagnostic appointment and had to cancel it within the same day. I have never used this company before. The call taker was rude and inconsiderate, telling me I am responsible for the bill despite the appointment being scheduled hours away. He threatened to forward my information to the credit bureau and forwarded an invoice of $100. I did not consent to this...

DO not hire this company. Paid over $500 for an oven repair, they came twice and still not solved. Have asked for a partial refund, being stonewalled!!!

I was having issues with my dishwasher. Same day service, and a knowledgeable, friendly tech. Issues were taken care of quickly, and price was reasonable.

Will use again for appliance issues.

Please AVOID this company. I was charged a diagnostic fee even though no diagnostic or repair was performed.

The technician did not inspect or test my dishwasher—only listened to my description and said a part was needed. Looked at my model number on the door. I was told he’d return the next day, but no one showed up and no one contacted me. Then I called the third day twice. Both times they were supposed to call within 20 minutes and return that day for the repair. Never even called. After multiple calls and repeated promises, nothing happened.

When I asked for the diagnostic fee to be waived by dispatch they said it was possible. Forwarded me to the edmonton office. I was treated rudely and told the charge would go to collections, and that no technician would be sent. The invoice was inaccurate and doesn’t even list the correct appliance details. They show up to get the “through the door fee”, say a high repair cost and even if you move forward with the said repair, they will not show up day after day. And charge you for the “diagnostic” appointment. It’s a scam. They want that $130 fee and will ghost you.

I wish I would have done more research prior to booking. Between now reading these reviews and I discovered this company is not BBB accredited and has over 100 complaints, which sadly matches my experience. Save yourself the frustration and go elsewhere.

The repair was carried out in a timely way. The repair was successful. I was pleased by the service that I received.
Harold Rolph

Technician was knowledgeable and efficient. He explained the problem with clarity.

Great within 24 hours service. Knowledgeable technician. And even a follow up call to ensure my dishwasher was working. Thank you I

I had an issue with my refrigerator and they serviced it quickly. After the service, the technician was vague about the full price of the fix, and kept asking to pay him $300 over and over. I paid the service call fee. After 3 days, they were still unable to provide me the full cost of the job. Avoid!

STAY AWAY from these scammers!!! I asked for service quote, I specifically indicated the error code that was displayed on my washer , a young lad came out with and unmarked sedan full of people to “inspect “ my washer and provide me with a quote. Stood by my washer NOT EVEN touching it , on his cellphone for 20 minutes and then he says it will cost me $700 to repair this! Did not do any testing on the washer, did not even turned it on!!! On his cellphone phone for 20 minutes!!!! When I declined the service he said I have to pay for visit a $100! I asked him for what? Being on his cellphone for 20 minutes in my home? I have NOT received written quote breakdown of parts and labour but even with that I would have not allowed the dude to touch my machine! Totally unprofessional, no knowledge! These people are scammers, unfortunately found out after reading some reviews! I wouldn’t even wanted to pay the diagnostic fee and if I would have known previous reviews I would have never paid for them! Complete scammers! Don’t make the same mistake, STAY AWAY!!!!

The technicians that came to repair my washer were friendly and efficient. I was told what the problem was and the cost to repair it before they began the repair and they were quite reasonably priced.

My dishwasher had a clogged drain hose and when he was done, I asked how much - he said $240 and I see my Visa was charged $326. Was a 20 min job and on top he gave me no itemized invoice(my fault for not asking). Stay clear of these scammers folks. On top of this, the technician brought his teen son which should have been cleared with me first.

I was charged $282.50 ($250 plus tax) for a washing machine door spring that took only 15 minutes. The technician simply adjusted the door spring with no parts replaced and no complex work done. The invoice shows $250 for labour with vague documentation that just says “fixed the issue” with no technical details. Standard rates in Ottawa for this type of service are $130-220 total, so I was overcharged by approximately $100-150 for basic work that any technician could complete in minutes. The company didn’t provide upfront pricing disclosure and has non-refundable labor charges buried in fine print. They have an F rating from BBB with 178 complaints filed against them. Always get a written quote before allowing any work to begin. This company targets customers who don’t know market rates. A 15-minute spring adjustment should not cost $250. Service date was January 16, 2026, invoice number 26019286. Do not use this company.

This is my first review. I feel compelled to post a review. The technician was to have arrived within a time window. One hour after the time window, I texted to see if the technician was still showing up. I received no response. I did get a bill for the NO SHOW. As well, I have now been threatened by the company's collection department. They should concentrate on service rather than collections.

I got a good technician and came within 2 hours of booking the appointment. He was Russian, and wasn't super friendly, but did a good job. However, he charged me $320 for a LG Drain Pump that should have costed me $55.44 via Appliance PartsPros.com. Wow, 500% mark up!? Also they cost $99 for the diagnostic, unless I accept the job, then the diagnostic is included. For about 1 hour 15 min of work, costed $300. My total bill was $620!! So I called Appliance Repair to complain. Long story short, they hung up on me. Appliance Repair Experts are just a service who looks for jobs and gets paid by vendors. In this case, the Vendor Was: Reliable Appliance Services, Inc. on 324 Coogan Way, El Cajon, CA 92020. I called them and the dispatcher agreed I was overcharged, and should hear from a supervisor tomorrow. I'll see. From a principal standpoint, I'm concerned about others who will get taken advantage of.