Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & conf... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very very disappointed with the service received from this organisation. I am due to retire this week and have Pensions coming from two different sources, PIC & Aptia. PIC have been amazing: great... Voir plus
Cannot get matters dealt with easily over the phone and I have to complete some online form. Very slow response to my request. After 4 weeks, I ended up chasing and spoke to someone and then receive... Voir plus
L'entreprise a répondu
A pleasure to speak to Ellen today who helped me through a log in problem with my account. She was polite, patient with me and extremely helpful until we resolved the issue. Thank you so much for a... Voir plus
L'entreprise a répondu
3,7
Moyen
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very slow service for requests
Cannot get matters dealt with easily over the phone and I have to complete some online form. Very slow response to my request. After 4 weeks, I ended up chasing and spoke to someone and then received an email confirming part of my request (registering Lasting Power of Attorney) but am still waiting for a copy of a P60
28 septembre 2026
Réponse de Aptia Group
Thank you for bringing this to our attention, we are sorry to hear about your experience to date.
We have contacted you to request some further information in order that we may investigate the matter fully. We appreciate your patience and will review this once we have received your response.
Kind Regards
Member Experience Team
Had a very good conversation with your…
Had a very good conversation with your guy and have sorted out my problem
2 octobre 2026
Réponse de Aptia Group
We are delighted to hear that our team member was able to assist you. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
I spoke to Caroline about my September…
I spoke to Caroline about my September mislaid pension. She was realy helpful with assurances to recover it and get it to me asp
2 octobre 2026
Réponse de Aptia Group
We are happy to hear our team provided helpful support in resolving your enquiry.
Kind Regards
Member Experience Team
Very helpful and friendly staff
Very helpful and friendly staff, explained everything clearly and what procedures would need to take place
2 octobre 2026
Réponse de Aptia Group
Thank you for your feedback, we are pleased that our team was able to help you by providing clear explanations and guidance in order to support you.
Kind Regards
Member Experience Team
Réponse de Aptia Group
We are so glad to hear that our team was able to provide you with the information that you needed. Thank you for taking the time to share your experience with us.
Kind Regards
Member Experience Team
He knew all the answers for every…
He knew all the answers for every questions. Also very patient whilst we walked through it on line. Very professional
2 octobre 2026
Réponse de Aptia Group
Thank you for sharing your feedback. We're pleased to hear that all of your questions were answered and that you were happy with the service you received.
Kind Regards
Member Experience Team
Call was quick to be answered and…
Call was quick to be answered and bethany who took the call was very good.
2 octobre 2026
Réponse de Aptia Group
We are delighted to hear that your call was answered so promptly and that our team member provided you with such good service. Thank you for taking the time to share your positive feedback.
Kind Regards
Member Experience Team
JLR Pension Enquiry
Elaine(Aptia agent) was brilliant at dealing with my JLR pension enquiry. She was welcoming friendly, approachable, throughout the call. 10/10
2 octobre 2026
Réponse de Aptia Group
We are so pleased to hear that our team member provided such great service and was able to help with your enquiry. Thank you very much for taking the time to share such lovely feedback.
Kind Regards
Member Experience Team
Cassidy was very polite and informative.
2 octobre 2026
Réponse de Aptia Group
We are so glad to hear that our team member provided you with such helpful and courteous service during your experience. Your kind feedback is appreciated.
Kind Regards
Member Experience Team
Quick response and very helpful.
2 octobre 2026
Réponse de Aptia Group
Thank you for sharing your feedback. We are delighted to hear that our team provided prompt assistance and that you found our support beneficial.
Kind Regards
Member Experience Team
Great to talk to Sham today
Great to talk to Sham today, he really put my mind at ease.
2 octobre 2026
Réponse de Aptia Group
We are so pleased to hear about your positive experience with our team member today. Your feedback is greatly appreciated.
Kind Regards
Member Experience Team
Réponse de Aptia Group
Thank you so much for your feedback. We are thrilled to hear that your experience with our team member was so positive.
Kind Regards
Member Experience Team
Réponse de Aptia Group
Thank you for taking the time to share your feedback. We are delighted to hear that you experienced such good service from our team.
Kind Regards
Member Experience Team
Everything I needed to do was explained…
Everything I needed to do was explained clearly, the lady was very helpfull
1 octobre 2026
Réponse de Aptia Group
We're so pleased to hear that our team member was able to clearly explain everything and provide such helpful assistance. We appreciate your positive feedback.
Kind Regards
Member Experience Team
General enquiry
Such a pleasure to talk to the girl on the phone and she was very helpful indeed so that made my day.
1 octobre 2026
Réponse de Aptia Group
We're so happy to hear that our team member was able to provide such a helpful and positive experience for you. We appreciate your kind feedback.
Kind Regards
Member Experience Team
Réponse de Aptia Group
We're so glad to hear you received prompt and helpful service. We appreciate your positive feedback.
Kind Regards
Member Experience Team
The lady who spoke to me was very…
The lady who spoke to me was very polite. Talked me through what I needed and gave extra information needed for a later date.
29 septembre 2026
Réponse de Aptia Group
We are so glad to hear that our team member was polite and helpful, providing you with all the information you needed. Thank you for sharing your positive feedback.
Kind Regards
Member Experience Team
The lady I spoke to was very helpful
The lady I spoke to was very helpful, I didn’t have my N I number and she was very patient with me and found it for me which saved me a lot of time
1 octobre 2026
Réponse de Aptia Group
We're so pleased to hear that our team member was able to assist you on your call with us. Thank you for sharing your positive experience.
Kind Regards
Member Experience Team
Aptia phone call.
Luca was very helpful with the information he had at hand. I will be calling again in the future..
29 septembre 2026
Réponse de Aptia Group
We're so pleased to hear that our team member was able to provide you with such helpful information. We look forward to assisting you again in the future.
Kind Regards
Member Experience Team
The lady who took the call was really…
The lady who took the call was really helpful
29 septembre 2026
Réponse de Aptia Group
We're so pleased to hear that our team member was able to provide you with such helpful assistance. We appreciate you taking the time to share your feedback.
Kind Regards
Member Experience Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.