Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & conf... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Cannot get matters dealt with easily over the phone and I have to complete some online form. Very slow response to my request. After 4 weeks, I ended up chasing and spoke to someone and then receive... Voir plus
L'entreprise a répondu
I am simply trying to access my pension page, but there is one problem after another. Due I think to their over reliance on AI and bot responses, they are unreliable, cumbersome and frustrating to dea... Voir plus
L'entreprise a répondu
A pleasure to speak to Ellen today who helped me through a log in problem with my account. She was polite, patient with me and extremely helpful until we resolved the issue. Thank you so much for a... Voir plus
L'entreprise a répondu
3,7
Moyen
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The agent I spoke to was patient and…
The agent I spoke to was patient and offered help and support
8 octobre 2026
Réponse de Aptia Group
We are delighted to hear that our team member provided you with such a helpful experience. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Lovely lady on the phone helped answer…
Lovely lady on the phone helped answer all my questions and got me sorted
8 octobre 2026
Réponse de Aptia Group
We are delighted to hear that our team member was able to assist you and get everything resolved for you. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Pension Quote
The advisor who dealt with my query and requested my pension quote was excellent. And the phone was picked up right away 🙂
8 octobre 2026
Réponse de Aptia Group
We are so glad to hear that your call was answered so quickly and that our team member provided such great service with your request. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Great customer service from Aptia
Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & confirm it was completed & even rang back as promised to confirm! Great service & she couldn’t have been more helpful!
8 octobre 2026
Réponse de Aptia Group
We are glad you had such a positive experience with our team. We appreciate your positive feedback regarding our team members who assisted you and followed up as promised. Thank you for your review.
Kind Regards
Member Experience Team
Thanks Emma…
The call was answered swiftly and Emma was very patient guiding me through the process which was needed. I will always be able to ring in the future, many thanks Emma you did great
8 octobre 2026
Réponse de Aptia Group
It is wonderful to hear that your call was picked up so quickly and that you received such patient, helpful support. Knowing you feel confident to reach out to us whenever you need assistance in the future means a great deal to our team. Thank you for sharing your positive experience.
Kind Regards
Member Experience Team
Answered my call in minutes and girl…
Answered my call in minutes and girl was very helpful and polite
8 octobre 2026
Réponse de Aptia Group
We are delighted to hear that your call was answered so quickly and that our team member provided such a polite and helpful service. Thank you very much for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Customer support and help
Call was answered very quickly - no wait. Your advisor, Cassidy, was clear, understanding, helpful and responded appropriately
8 octobre 2026
Réponse de Aptia Group
We are delighted to hear that your call was answered so promptly and that our advisor provided clear, empathetic, and attentive assistance. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
The subject matter is not what you want…
The subject matter is not what you want to talk about, even though you must. Casandra made it easy and helped me get the result I required.
8 octobre 2026
Réponse de Aptia Group
Thank you for your feedback. We're pleased to hear our team member made a difficult conversation easier and helped you achieve the outcome you were looking for.
Kind Regards
Member Experience Team
Pension quote request call It was nice to not have to repeat ID&V…
It was nice to not have to repeat ID&V when handed off from IVE/Automation to the agent . Helen was very cheerful and friendly and managed my request with zero friction. I will now await my pension quotation with the 3 days quoted. Many thanks
8 octobre 2026
Réponse de Aptia Group
We are happy to hear that your experience was so seamless and pleasant. Thank you for your positive feedback.
Kind Regards
Member Experience Team
The lady I spoke to was very clear
The lady I spoke to was very clear, helpful and friendly.
8 octobre 2026
Réponse de Aptia Group
We are so glad to hear that our team member provided you with such a clear, friendly, and helpful experience. Thank you for taking the time to share your kind feedback with us.
Kind Regards
Member Experience Team
Very good communication and helped me…
Very good communication and helped me sort out my problem quickly,
8 octobre 2026
Réponse de Aptia Group
We are delighted to hear that our team communicated well and resolved your issue so efficiently. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Réponse de Aptia Group
Thank you for taking the time to leave us a positive review.
Kind Regards
Member Experience Team
Réponse de Aptia Group
Thank you for your kind feedback. We're glad we could help and appreciate you taking the time to share your experience.
Kind Regards
Member Experience Team
Réponse de Aptia Group
We are glad you received such a good service form our team. Thank you for your feedback.
Kind Regards
Member Experience Team
Very efficient and clearly spoken.
8 octobre 2026
Réponse de Aptia Group
We appreciate your review. We are happy to hear that our team communicated with clarity and handled everything in a prompt, efficient manner for you.
Kind Regards
Member Experience Team
The call was quick and I got the…
The call was quick and I got the information I was looking for.
8 octobre 2026
Réponse de Aptia Group
We are glad you had a positive experience with our team. Thank you for your review.
Kind Regards
Member Experience Team
Received clear information and provided…
Received clear information and provided very helpful advice and service.
6 octobre 2026
Réponse de Aptia Group
Thank you for sharing your feedback. We are pleased our team were able to provide you with the help and information that was needed.
Kind Regards
Member Experience Team
Réponse de Aptia Group
Thank you for your review. I'm pleased to hear that your issue was resolved. We appreciate you taking the time to share your feedback.
Kind Regards
Member Experience Team
Réponse de Aptia Group
We are glad to hear that our team provided prompt and clear assistance with your recent query. Thank you for taking the time to share your feedback.
Kind Regards
Member Experience Team
Réponse de Aptia Group
Thank you for your review. We're pleased to hear that you found our service helpful. We appreciate you taking the time to share your feedback.
Kind regards
Member Experience Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.