Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & conf... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Cannot get matters dealt with easily over the phone and I have to complete some online form. Very slow response to my request. After 4 weeks, I ended up chasing and spoke to someone and then receive... Voir plus
L'entreprise a répondu
I am simply trying to access my pension page, but there is one problem after another. Due I think to their over reliance on AI and bot responses, they are unreliable, cumbersome and frustrating to dea... Voir plus
L'entreprise a répondu
A pleasure to speak to Ellen today who helped me through a log in problem with my account. She was polite, patient with me and extremely helpful until we resolved the issue. Thank you so much for a... Voir plus
L'entreprise a répondu
3,7
Moyen
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Instructions clear and easy to follow…
Instructions clear and easy to follow great experience
8 octobre 2026
Réponse de Aptia Group
We are glad you found our guidance helpful and enjoyed your seamless experience with us. Thank you for your feedback!
Kind Regards
Member Experience Team
Cassandra was really helpful
Cassandra was really helpful, but I did try to change my address online but was unsuccessful
8 octobre 2026
Réponse de Aptia Group
Thank you for your review. I'm delighted to hear that Cassandra was able to help. I'm sorry to hear that you experienced difficulties updating your address online. If you still need assistance, please give us a call and we'll be happy to help get this updated for you.
Kind Regards
Member Experience Team
Réponse de Aptia Group
We are so pleased to hear that our team member provided you with such friendly and helpful service during your call with us. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Easy to contact and questions answered…
Easy to contact and questions answered in a polite and professional manner
7 octobre 2026
Réponse de Aptia Group
Thank you for taking the time to share your feedback with us. We are delighted to hear that your queries were addressed with courtesy and professionalism by our team.
Kind Regards
Member Experience Team
Lovely lady who took my call
Lovely lady who took my call, very friendly and efficient
7 octobre 2026
Réponse de Aptia Group
We are so pleased to hear that you had such a pleasant, friendly, and efficient experience over the phone. Thank you very much for taking the time to share your thoughtful feedback with us.
Kind Regards
Member Experience Team
I spoke with Erin today
I spoke with Erin today, Erin spoke clearly and politely during our conversation and was able to provide the information that I was looking for.
Thank you
7 octobre 2026
Réponse de Aptia Group
Thank you for taking the time to share your feedback. We are delighted to hear that our team member was able to help you with the information that you needed.
Kind Regards
Member Experience Team
Lady on the phone was extremely helpful…
Lady on the phone was extremely helpful locating a lost pension
7 octobre 2026
Réponse de Aptia Group
We are delighted to hear that our team member provided such excellent support in helping you trace your pension. Thank you for sharing your positive feedback with us.
Kind Regards
Member Experience Team
Réponse de Aptia Group
Thank you so much for taking the time to share your feedback. We are delighted to hear that our assistance was beneficial to you and that you had such a positive experience with our team.
Kind Regards
Member Experience Team
Réponse de Aptia Group
We are delighted to hear that our team was able to assist you effectively and provide clear answers to all of your queries. Your feedback is greatly appreciated.
Kind Regards
Member Experience Team
Excellent customer service!
A pleasure to speak to Ellen today who helped me through a log in problem with my account.
She was polite, patient with me and extremely helpful until we resolved the issue.
Thank you so much for a great experience.
7 octobre 2026
Réponse de Aptia Group
Thank you for taking the time to share your positive feedback. We are delighted to hear that you received such patient and helpful support to successfully resolve your account issue.
Kind Regards
Member Experience Team
Good customer service
Good customer service, really helpful and listened to my concerns and put my mind at rest.
7 octobre 2026
Réponse de Aptia Group
We are so glad to hear that our team was able to provide reassuring support and address your worries effectively. Thank you for sharing your positive experience with us.
Kind Regards
Member Experience Team
Very helpful
I dealt with a woman called Beth. She was very helpful and went through everything step by step to set up my account. Did not rush and explained everything. Excellent service
7 octobre 2026
Réponse de Aptia Group
We are glad you enjoyed your experience. Thank you for your positive feedback regarding our team member taking the time to guide you thoroughly through your account setup. We appreciate your review.
Kind Regards
Member Experience Team
good overall service
7 octobre 2026
Réponse de Aptia Group
Thank you for sharing your feedback, we are pleased that you were happy with the service provided by our team.
Kind Regards
Member Experience Team
I called about finding a small pension…
I called about finding a small pension I paid into decades ago. Very helpful member of staff explains clearly the next step and the options I will receive. Looking forward to receiving these.
7 octobre 2026
Réponse de Aptia Group
Thank you for your feedback. We are glad to hear our team clearly explained the process for your pension.
Kind Regards
Member Experience Team
I Gaining access with professional assistance
I spoke with Casandra today who was patient, very helpful and knowledgeable. My query was answered efficiently without any issues and Casandra was very friendly during the whole process!
7 octobre 2026
Réponse de Aptia Group
Thank you so much for leaving such lovely feedback. We are pleased to hear that you had such a positive experience with our team member today.
Kind Regards
Member Experience Team
Richard addressed my problem and…
Richard addressed my problem and resolved it instantly, many thanks.
7 octobre 2026
Réponse de Aptia Group
We are delighted to hear that our team member was able to assist you so quickly and resolve your issue right away. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
I would like to thank the…
I would like to thank the representative for Merca for helping me through the process of logging in and and finding information , she was excellent and thank for her help
7 octobre 2026
Réponse de Aptia Group
Thank you for taking the time to share your feedback. We are pleased to hear that we were able to assist you so effectively.
Kind Regards
Member Experience Team
Réponse de Aptia Group
Thank you for taking the time to share your feedback, we are pleased that our team member was of assistance to you.
Kind Regards
Member Experience Team
Himanshu the agent was very helpful Pension
Himanshu the agent was very helpful . He guided me how to fill the form out . I was very pleased with his help it made everything so easy for me He explained everything in detail to me and I was satisfied that made my filling the form so easy. I would give him 5 star
7 octobre 2026
Réponse de Aptia Group
We are glad you enjoyed your experience. Thank you for the positive feedback! We are happy our team member provided clear guidance to make completing your paperwork seamless and stress-free.
Kind Regards
Member Experience Team
Réponse de Aptia Group
We are glad you enjoyed your experience with our team. Thank you for your feedback regarding our quick service on your call.
Kind Regards
Member Experience Team
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