Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & conf... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Cannot get matters dealt with easily over the phone and I have to complete some online form. Very slow response to my request. After 4 weeks, I ended up chasing and spoke to someone and then receive... Voir plus
L'entreprise a répondu
I am simply trying to access my pension page, but there is one problem after another. Due I think to their over reliance on AI and bot responses, they are unreliable, cumbersome and frustrating to dea... Voir plus
L'entreprise a répondu
A pleasure to speak to Ellen today who helped me through a log in problem with my account. She was polite, patient with me and extremely helpful until we resolved the issue. Thank you so much for a... Voir plus
L'entreprise a répondu
3,7
Moyen
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent customer service!
A pleasure to speak to Ellen today who helped me through a log in problem with my account.
She was polite, patient with me and extremely helpful until we resolved the issue.
Thank you so much for a great experience.
7 octobre 2026
Réponse de Aptia Group
Thank you for taking the time to share your positive feedback. We are delighted to hear that you received such patient and helpful support to successfully resolve your account issue.
Kind Regards
Member Experience Team
Good customer service
Good customer service, really helpful and listened to my concerns and put my mind at rest.
7 octobre 2026
Réponse de Aptia Group
We are so glad to hear that our team was able to provide reassuring support and address your worries effectively. Thank you for sharing your positive experience with us.
Kind Regards
Member Experience Team
Very helpful
I dealt with a woman called Beth. She was very helpful and went through everything step by step to set up my account. Did not rush and explained everything. Excellent service
7 octobre 2026
Réponse de Aptia Group
We are glad you enjoyed your experience. Thank you for your positive feedback regarding our team member taking the time to guide you thoroughly through your account setup. We appreciate your review.
Kind Regards
Member Experience Team
good overall service
7 octobre 2026
Réponse de Aptia Group
Thank you for sharing your feedback, we are pleased that you were happy with the service provided by our team.
Kind Regards
Member Experience Team
I called about finding a small pension…
I called about finding a small pension I paid into decades ago. Very helpful member of staff explains clearly the next step and the options I will receive. Looking forward to receiving these.
7 octobre 2026
Réponse de Aptia Group
Thank you for your feedback. We are glad to hear our team clearly explained the process for your pension.
Kind Regards
Member Experience Team
I Gaining access with professional assistance
I spoke with Casandra today who was patient, very helpful and knowledgeable. My query was answered efficiently without any issues and Casandra was very friendly during the whole process!
7 octobre 2026
Réponse de Aptia Group
Thank you so much for leaving such lovely feedback. We are pleased to hear that you had such a positive experience with our team member today.
Kind Regards
Member Experience Team
Richard addressed my problem and…
Richard addressed my problem and resolved it instantly, many thanks.
7 octobre 2026
Réponse de Aptia Group
We are delighted to hear that our team member was able to assist you so quickly and resolve your issue right away. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
I would like to thank the…
I would like to thank the representative for Merca for helping me through the process of logging in and and finding information , she was excellent and thank for her help
7 octobre 2026
Réponse de Aptia Group
Thank you for taking the time to share your feedback. We are pleased to hear that we were able to assist you so effectively.
Kind Regards
Member Experience Team
Réponse de Aptia Group
Thank you for taking the time to share your feedback, we are pleased that our team member was of assistance to you.
Kind Regards
Member Experience Team
Himanshu the agent was very helpful Pension
Himanshu the agent was very helpful . He guided me how to fill the form out . I was very pleased with his help it made everything so easy for me He explained everything in detail to me and I was satisfied that made my filling the form so easy. I would give him 5 star
7 octobre 2026
Réponse de Aptia Group
We are glad you enjoyed your experience. Thank you for the positive feedback! We are happy our team member provided clear guidance to make completing your paperwork seamless and stress-free.
Kind Regards
Member Experience Team
Kevin (I think that was his name) was very helpful...
The call rep 'Kevin' was very helpful and was able to answer all my questions in a quick, efficient manner!
He also was able to ease my mind on some queries I had.
7 octobre 2026
Réponse de Aptia Group
We are so glad to hear that our team member provided such a knowledgeable, efficient, and reassuring service. Thank you for sharing your positive experience with us.
Kind Regards
Member Experience Team
Danny was very helpful and…
Danny was very helpful and knowledgeable about the information I required.
7 octobre 2026
Réponse de Aptia Group
We are delighted to hear that our team member provided such helpful service and shared their expertise to answer your questions. Thank you very much for taking the time to leave your feedback.
Kind Regards
Member Experience Team
Réponse de Aptia Group
Thank you for taking the time to leave your review. We are pleased to hear that you had such a positive experience with our team member.
Kind Regards
Member Experience Team
Excellent Customer Service
Made an enquiry today and was dealt with by a lady by the name of Helen. I have to say that she was so polite, friendly & helpful in dealing with my questions and provided the answers and assistance that I was looking for. She made the whole experience a pleasure with her professional and positive manner, excellent customer service!
6 octobre 2026
Réponse de Aptia Group
We are happy to hear that your inquiry was handled with such care, friendliness, and professionalism. Thank you for taking the time to share your positive experience.
Kind Regards
Member Experience Team
A much easier way to get connected to a…
A much easier way to get connected to a advisor. No waiting on the line. Lady was polite.
7 octobre 2026
Réponse de Aptia Group
Thank you for your feedback. We're pleased to hear you were connected quickly and that you had a positive experience with our team.
Kind Regards
Member Experience Team
Good Aptia time
Had to contact Aptia to find out some information. The response time to my call and being able to talk to an advisor was very quick. I was told the name of the advisor and although I was put on hold for a short time my questions were answered pretty quick.
2 octobre 2026
Réponse de Aptia Group
We are glad you had a positive experience contacting our team. We appreciate your feedback regarding our quick response times and helpful advisors. Thank you for your review.
Kind Regards
Member Experience Team
Réponse de Aptia Group
We are glad you enjoyed your experience with our team. We appreciate your feedback regarding our staff's courteous and clear communication, and we thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
Customer Service at its best!
6 octobre 2026
Réponse de Aptia Group
We are glad you enjoyed your experience with our team. Thank you so much for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Very good response.
It was very important that we spoke to a human not a machine. The person we spoke to was helpful and friendly.
6 octobre 2026
Réponse de Aptia Group
We completely understand how meaningful it is to connect directly with a person, and we are so glad our team member was able to help you. Thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
Jane was really helpful and solved the…
Jane was really helpful and solved the issues quickly and without fuss
6 octobre 2026
Réponse de Aptia Group
We are so glad to hear that our team member was able to assist you efficiently and resolve your concerns without any hassle. Thank you so much for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.