Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & conf... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Cannot get matters dealt with easily over the phone and I have to complete some online form. Very slow response to my request. After 4 weeks, I ended up chasing and spoke to someone and then receive... Voir plus
L'entreprise a répondu
I am simply trying to access my pension page, but there is one problem after another. Due I think to their over reliance on AI and bot responses, they are unreliable, cumbersome and frustrating to dea... Voir plus
L'entreprise a répondu
A pleasure to speak to Ellen today who helped me through a log in problem with my account. She was polite, patient with me and extremely helpful until we resolved the issue. Thank you so much for a... Voir plus
L'entreprise a répondu
3,7
Moyen
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A much easier way to get connected to a…
A much easier way to get connected to a advisor. No waiting on the line. Lady was polite.
7 octobre 2026
Réponse de Aptia Group
Thank you for your feedback. We're pleased to hear you were connected quickly and that you had a positive experience with our team.
Kind Regards
Member Experience Team
Good Aptia time
Had to contact Aptia to find out some information. The response time to my call and being able to talk to an advisor was very quick. I was told the name of the advisor and although I was put on hold for a short time my questions were answered pretty quick.
2 octobre 2026
Réponse de Aptia Group
We are glad you had a positive experience contacting our team. We appreciate your feedback regarding our quick response times and helpful advisors. Thank you for your review.
Kind Regards
Member Experience Team
Réponse de Aptia Group
We are glad you enjoyed your experience with our team. We appreciate your feedback regarding our staff's courteous and clear communication, and we thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
Customer Service at its best!
6 octobre 2026
Réponse de Aptia Group
We are glad you enjoyed your experience with our team. Thank you so much for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Very good response.
It was very important that we spoke to a human not a machine. The person we spoke to was helpful and friendly.
6 octobre 2026
Réponse de Aptia Group
We completely understand how meaningful it is to connect directly with a person, and we are so glad our team member was able to help you. Thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
Jane was really helpful and solved the…
Jane was really helpful and solved the issues quickly and without fuss
6 octobre 2026
Réponse de Aptia Group
We are so glad to hear that our team member was able to assist you efficiently and resolve your concerns without any hassle. Thank you so much for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Réponse de Aptia Group
We are glad you had a positive experience and found our service helpful. Thank you for sharing your positive feedback with us.
Kind Regards
Member Experience Team
Manage your expectations
Communication throughout the retirement process was timely and complete , although 3 months to wait for the first pension payment I felt was too long
6 octobre 2026
Avis spontané
Réponse de Aptia Group
Thank you for your feedback. We're pleased to hear the retirement process was communicated clearly and in a timely manner. We note your comments regarding the wait for your first pension payment.
If we can be of any further assistance please do not hesitate to contact us.
Kind Regards
Member Experience Team
Contacts were helpful
Contacts were helpful, patient and simplified often confusing online instructions.
1 octobre 2026
Réponse de Aptia Group
We are glad you received such a positive experience. Thank you for your feedback.
Kind Regards
Member Experience Team
Awful chatbot experience
Initially, when the phone is answered, a chatbot asks a series of questions. These were garbled and/or cut short. It was very frustrating trying to get past this stage, and I almost gave up. (Once I finally got through to a human agent, he was polite, competent, and helpful - hence two stars rather than one).
6 octobre 2026
Avis spontané
Réponse de Aptia Group
Thank you for your feedback. We're sorry to hear about the difficulties you experienced with our automated phone system and appreciate how frustrating this must have been. We're pleased that once connected, our agent was able to provide polite, helpful, and effective support.
Kind Regards
Member Experience Team
Aptia helped me with AVCs questions
Addressed my questions that i asked. polite and knowledgable. Goint to get back to me with some answers.
6 octobre 2026
Réponse de Aptia Group
Thank you for the five stars! We're glad you had such a positive experience with our team.
Kind Regards
Member Experience Team
Réponse de Aptia Group
Thank you so much for your wonderful feedback. We are delighted to hear that you found our team to be so supportive and dedicated to delivering great service.
Kind Regards
Member Experience Team
Very helpful Aptia customer service…
Aptia customer service representative was very efficient, polite and helpful. Explained what they were going to do and how long it should take.
6 octobre 2026
Réponse de Aptia Group
We are happy to hear that our team provided clear timelines and helpful assistance during your call.
Kind Regards
Member Experience Team
Réponse de Aptia Group
We are pleased to hear that your call was so productive and that you received the help you required right away. Thank you for sharing your positive experience with us.
Kind Regards
Member Experience Team
Réponse de Aptia Group
Thank you for taking the time to share your feedback. We are pleased to hear that our team provided you with such a positive experience.
Kind Regards
Member Experience Team
Awful Company to try and get a response…
Awful Company to try and get a response from, i use their own Contact form, submit , get an auto response then nothing! i always have to send follow up requests.
Very poor customer service!
6 octobre 2026
Avis spontané
Réponse de Aptia Group
Thank you for your feedback. We're sorry to hear that your experience did not meet expectations. We understand how frustrating it can be when you're seeking an update and appreciate you bringing this to our attention. Your comments have been noted.
Kind Regard
Member Experience Team
Helpful company
Contacted the company today the person I spoke to was very helpful. Understanding polite and supportive.
6 octobre 2026
Réponse de Aptia Group
We are delighted to hear that your phone call with our team was such a positive experience. Thank you for taking the time to share your kind feedback with us.
Kind Regards
Member Experience Team
Very helpful thank you
6 octobre 2026
Réponse de Aptia Group
We are glad to hear that our support was beneficial to you, and we appreciate your positive feedback.
Kind Regards
Member Experience Team
Extremely helpful and patient during…
Extremely helpful and patient during call. Resolved all issues. Excellent service.
5 octobre 2026
Réponse de Aptia Group
We are so glad that our team provided the support that you needed during your call and that your queries were all resolved. Thank you for your feedback.
Kind Regards
Member Experience Team
Réponse de Aptia Group
We are delighted to hear that our team member provided guidance and was able to answer your questions. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
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