Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & conf... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Cannot get matters dealt with easily over the phone and I have to complete some online form. Very slow response to my request. After 4 weeks, I ended up chasing and spoke to someone and then receive... Voir plus
L'entreprise a répondu
I am simply trying to access my pension page, but there is one problem after another. Due I think to their over reliance on AI and bot responses, they are unreliable, cumbersome and frustrating to dea... Voir plus
L'entreprise a répondu
A pleasure to speak to Ellen today who helped me through a log in problem with my account. She was polite, patient with me and extremely helpful until we resolved the issue. Thank you so much for a... Voir plus
L'entreprise a répondu
3,7
Moyen
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Helpful company
Contacted the company today the person I spoke to was very helpful. Understanding polite and supportive.
6 octobre 2026
Réponse de Aptia Group
We are delighted to hear that your phone call with our team was such a positive experience. Thank you for taking the time to share your kind feedback with us.
Kind Regards
Member Experience Team
Very helpful thank you
6 octobre 2026
Réponse de Aptia Group
We are glad to hear that our support was beneficial to you, and we appreciate your positive feedback.
Kind Regards
Member Experience Team
Extremely helpful and patient during…
Extremely helpful and patient during call. Resolved all issues. Excellent service.
5 octobre 2026
Réponse de Aptia Group
We are so glad that our team provided the support that you needed during your call and that your queries were all resolved. Thank you for your feedback.
Kind Regards
Member Experience Team
Réponse de Aptia Group
We are delighted to hear that our team member provided guidance and was able to answer your questions. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Told me all I wanted to know
Told me all I wanted to know , only down side ( nothing to do with the lady on the call ) I asked for clarification that this had been received & the second time of sending previously sent in early July , call handler was very good
6 octobre 2026
Réponse de Aptia Group
We are happy to hear that our team member provided all the details you needed during your call. Thank you for your review, and we appreciate your patience regarding the follow-up confirmation for your previously submitted information.
Kind Regards
Member Experience Team
Ease of contacting
Managed to get through relevantly quickly and spoke to someone regarding my intended plans. I was able to get the necessary information and start the ball rolling.
6 octobre 2026
Réponse de Aptia Group
We are glad you had a positive experience with our team. Thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
I spoke to Cassidy today who was very…
I spoke to Cassidy today who was very helpful. She answered all my questions and some I’d even forgotten about. Very happy with the call.
6 octobre 2026
Réponse de Aptia Group
We are so glad to hear that your call went so well and that all of your questions were thoroughly answered. Thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
Extremely helpful and knowledgeable
Short wait time to speak to a respresentative. Lisa was extremely helpful and knowledgeable and answered all my queries. Thank you.
6 octobre 2026
Réponse de Aptia Group
Thank you for your feedback. We are delighted to hear that your call was answered quickly and that our team member provided knowledgeable, helpful assistance with all of your questions.
Kind Regards
Member Experience Team
Réponse de Aptia Group
We are so glad to hear that our team provided clear and detailed communication. Thank you for sharing your positive experience with us.
Kind Regards
Member Experience Team
Friendly and helpful
2 octobre 2026
Réponse de Aptia Group
We're glad you had such a positive experience with our team member. Thank you for taking the time to share your feedback.
Kind Regards
Member Experience Team
Call answered quickly and issue…
Call answered quickly and issue resolved immediately.
5 octobre 2026
Réponse de Aptia Group
We are glad to hear our team provided you with swift assistance to resolve your issue. Thank you for taking the time to share your feedback.
Kind Regards
Member Experience Team
Helen was Extremely Kind and helpful
Helen was Extremely Kind and helpful, concise directions for where and how to find the information we were looking for.
5 octobre 2026
Réponse de Aptia Group
We are so glad to hear that our team member provided you with clear guidance and assistance during your experience. Thank you for taking the time to share such kind feedback with us.
Kind Regards
Member Experience Team
I spoke to a lovely lady called Jane…
I spoke to a lovely lady called Jane Craig.She looked into my case and gave fantastic service.
1 octobre 2026
Réponse de Aptia Group
We are so glad to hear that our team member was able to provide you with such good service. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Ellen was very helpful and gave me all…
Ellen was very helpful and gave me all the information I needed. Much appreciated
5 octobre 2026
Réponse de Aptia Group
We are delighted to hear that our team member provided such good support and ensured you received all the details you were looking for. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
The lady I spoke to was very friendly…
The lady I spoke to was very friendly and patient. I was anxious about filling the online forms, but I was able to complete the task with her help. I was very grateful for her assistance.
5 octobre 2026
Réponse de Aptia Group
We're glad you had such a positive experience with our team member. Thank you for taking the time to share your feedback.
Kind Regards
Member Experience Team
Very helpful agent...Luca...very clear…
Very helpful agent...Luca...very clear about situation and suggested helpful things.
5 octobre 2026
Réponse de Aptia Group
Thank you for taking the time to share your feedback. We are delighted to hear that our team member provided clear guidance on your situation and offered such useful recommendations to assist you.
Kind Regards
Member Experience Team
The lady on the other end of the line…
The lady on the other end of the line was very helpfull.
2 octobre 2026
Réponse de Aptia Group
We are delighted to hear that you received such helpful assistance on your call with our team member. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
The operator was very pleasant and…
The operator was very pleasant and explained everything clearly, and very helpful
5 octobre 2026
Réponse de Aptia Group
We are delighted to hear that your experience was so positive and that our team member provided clear and helpful guidance throughout your interaction. Thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
Excellent and well trained call handlers
5 octobre 2026
Réponse de Aptia Group
We are delighted to hear that our team provided you with such a positive experience. Thank you for taking the time to share your feedback.
Kind Regards
Member Experience Team
Réponse de Aptia Group
We are glad you received such a positive experience with our team. Thank you for your sharing your feedback.
Kind Regards
Member Experience Team
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