Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & conf... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Cannot get matters dealt with easily over the phone and I have to complete some online form. Very slow response to my request. After 4 weeks, I ended up chasing and spoke to someone and then receive... Voir plus
L'entreprise a répondu
I am simply trying to access my pension page, but there is one problem after another. Due I think to their over reliance on AI and bot responses, they are unreliable, cumbersome and frustrating to dea... Voir plus
L'entreprise a répondu
A pleasure to speak to Ellen today who helped me through a log in problem with my account. She was polite, patient with me and extremely helpful until we resolved the issue. Thank you so much for a... Voir plus
L'entreprise a répondu
3,7
Moyen
1 k avis
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Excellent and well trained call handlers
5 octobre 2026
Réponse de Aptia Group
We are delighted to hear that our team provided you with such a positive experience. Thank you for taking the time to share your feedback.
Kind Regards
Member Experience Team
Réponse de Aptia Group
We are glad you received such a positive experience with our team. Thank you for your sharing your feedback.
Kind Regards
Member Experience Team
I have just moved house 3 days ago I…
I have just moved house 3 days ago I want to update my address I called yiday and they said no problem took my new address and I asked for a form to ve sent a letter of intent she said no pro lem then I get an email asking for a utility bill and I'd at no stage dud she ask that I don't have a bill as bed here 3 days abd jt would be I my partners name I have a passport and drivers licence but why was that not explained very un happy
5 octobre 2026
Réponse de Aptia Group
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. We appreciate that the requirements for updating your address were not explained during your call, which may have led to confusion and inconvenience. If you do require further assistance please do contact our team again.
Kind Regards
Member Experience Team
Customer Feedback
I wanted to follow up with a second review. Jane contacted me as promised and successfully resolved the portal sign-in issues.
I cannot fault the service I've received. On both occasions, Jane was extremely helpful and always professional, making sure my issue was followed through to resolution.
Excellent customer service, Jane and again thank you for your help and doing exactly what you promised.
29 septembre 2026
Réponse de Aptia Group
Thank you for taking the time to leave a further review, we are pleased our team member provided you with such good service and was able to help to resolve the portal sign-in issues.
Kind Regards
Member Experience Team
Easy to use system
Automated system was easy to use, let me know where I was in the queue and the option for a call back was great. Advisor was friendly and knowledgeable and very helpful
5 octobre 2026
Réponse de Aptia Group
We are pleased to hear that our team member was friendly, knowledgeable, and able to assist you so effectively. Thank you for taking the time to leave your feedback.
Kind Regards
Member Experience Team
The lady I spoke to was patient
The lady I spoke to was patient, kind and knowledgeable. She solved my issue quickly. Much appreciated.
5 octobre 2026
Réponse de Aptia Group
We are so glad to hear that our team member was able to assist you with such care and efficiency. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
I have been waiting six months for the…
I have been waiting six months for the annual increase to be added to my pension. It doesn’t matter how many phone calls I make, the result is always the same. Four weeks ago it was explained to me that my case was going to be escalated and sorted but to no avail. Exactly the same problem arose last year but remedied in a few weeks. What is so difficult in adding a percentage increase to a product that seems to happen naturally elsewhere but six months down the line absolutely nothing has happened other than empty words
5 octobre 2026
Avis spontané
Réponse de Aptia Group
Thank you for bringing this to our attention, we are sorry to hear about your experience to date.
We have contacted you to request some further information in order that we may investigate the matter fully. We appreciate your patience and will review this once we have received your response.
Kind Regards
Member Experience Team
Very nice and very helpful
Very nice and very helpful, I spoke to Kate today and she was very patient with me and helpful Great service.
5 octobre 2026
Réponse de Aptia Group
We are pleased that our team member was able to provide such a good service for you today. Thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
I spoke to Allen .they were great
I spoke to Allen
They were very helpful , explained for me what I asked for , many thanks
5 octobre 2026
Réponse de Aptia Group
We are happy to hear that our team member was able to provide you with the assistance that you required. Thank you for your positive feedback.
Kind Regards
Member Experience Team
We spoke to David who was extremely…
We spoke to David who was extremely helpful and guided us through our problem. He was helpful , polite and had complete understanding in what we we trying to achieve.
5 octobre 2026
Réponse de Aptia Group
We are delighted to hear that you had such a positive experience with our team member. Thank you for sharing your feedback with us.
Kind Regards
Member Experience Team
My call was answered in a couple of…
My call was answered in a couple of mins. My query was dealt with in a professional and understanding manner.
Im clear on the next stage of the process going forward.
Very pleased with the customer service of this company.
5 octobre 2026
Réponse de Aptia Group
Thank you for your feedback. We are glad you had a swift, helpful experience and feel fully informed about the upcoming steps in your process.
Kind Regards
Member Experience Team
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and I received all the information I needed
5 octobre 2026
Réponse de Aptia Group
We are delighted to hear that our team member provided such helpful service and ensured you got all the answers you were looking for. Thank you for sharing your positive feedback with us.
Kind Regards
Member Experience Team
The lady i spoke to Helen,was very…
The lady i spoke to Helen,was very helpful And Chatty.Thank you
5 octobre 2026
Réponse de Aptia Group
We are delighted to hear that you had such a pleasant and friendly interaction with our team member. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Great customer service Ellen was very helpful and explained…
Ellen was very helpful and explained things in language I can understand . I didn’t have to wait hours to get through either
5 octobre 2026
Réponse de Aptia Group
We are happy to hear that our service was prompt and clear communication made your call easy. Thank you for your review.
Kind Regards
Member Experience Team
Fast and efficient
The lady I spoke to Helen was extremely helpful and answered my query first time and in a timely manner
5 octobre 2026
Réponse de Aptia Group
We are so glad to hear that our team member provided you with prompt and helpful support to resolve your query right away. We appreciate your kind feedback and taking the time to share your experience with us.
Kind Regards
Member Experience Team
Very informed service
5 octobre 2026
Réponse de Aptia Group
Thank you for your feedback. We're pleased to hear that our service was helpful. We appreciate you taking the time to share your experience.
Kind Regards
Member Experience Team
caraline was verry help full today
caraline was verry help full today , of sorting out the quotes. great help. thank you.
5 octobre 2026
Réponse de Aptia Group
Thank you for your feedback, we are pleased our team member was able to assist you today.
Kind Regards
Member Experience Team
Aptia Pension Portal Registration
I wanted to get an idea of what my pension statement was as I had left the company a while back. Cassandra was very helpful and professional throughout in getting me registered and up to speed on the Aptia portal.
5 octobre 2026
Réponse de Aptia Group
We are happy to hear that our team member was so helpful in assisting you with access to our portal. Thank you for taking time to leave your feedback.
Kind Regards
Member Experience Team
Issue dealt with very effectively
Issue dealt with very effectively. Positive experience, can’t recommend highly enough
5 octobre 2026
Réponse de Aptia Group
Thank you for your kind feedback, we are glad we could resolve your issue effectively.
Kind Regards
Member Experience Team
No problems at all with the service I…
No problems at all with the service I received.
The person I spoke to Ella, was very helpful and answered my questions without any problems.
The only small issue I had is that as ususal the initial automated service had some difficulty understanding my accent.
5 octobre 2026
Réponse de Aptia Group
We are glad you found our team member helpful and that she was able to help you with your queries. We note your comment regarding the automated phone service. We are continuously working to improve our technology to ensure a smoother process for everyone.
Thank you for taking the time to share your feedback.
Kind Regards
Member Experience Team
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