The technician texted as to the time of his arrival, and he arrived on time, was friendly, worked promptly and sent pictures of the work areas.
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Lisez les avis des autres
Aptive hires some of the best people. They love their jobs and can communicate well with customers. They have knowledge and understanding of their position and are friendly and courteous.
L'entreprise a répondu
I recently had a service visit from Aptive, and I am very happy with the experience. My technician was incredibly thorough, focusing on seasonal pests like ants, spiders, and silverfish. They to... Voir plus
L'entreprise a répondu
Since day 1, we have requested to be "first" on the list, or early morning spraying. We have had about 10 services, and not 1 has been before 11am, some as late as 6PM. Techs all seem just fine, and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Aptive Pest Control in Austin, TX provides trusted residential pest control services tailored to homes throughout Travis County and the greater Austin area. Our local team helps protect against pests like ants, spiders, cockroaches, mosquitoes, rodents, and more with customized treatment plans built around your needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Austin and surrounding communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that fits your needs.
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
7801 North Lamar, Suite E182, 78752, Austin, TX, Etats-Unis
- 15127102494
We overthink pests so you don't have to.
4,5
Excellent
208 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Dylan
Dylan, did a great job with my treatment and he completed several things I had requested do to some sightings and concerns.
22 mai 2025
Réponse de Aptive Pest Control - Austin
Hi Leander,
Thank you for sharing your experience! We’re so glad Dylan could address your concerns and handle the requests you had—it’s exactly the kind of attentive service we strive to provide at Aptive. We appreciate you trusting us to keep your home protected and look forward to continuing to support you with care and dedication.
-Jasmine
I dislike the fact that I waited at…
I dislike the fact that I waited at home all day for the treatment and the technician came in at 7:00pm. It kept me from getting things done outside my home because I was waiting. I want to change my service hours to be between the 8:00am to 12:00 noon.
8 mai 2025
Réponse de Aptive Pest Control - Austin
Hi Eddie,
Thank you for sharing your experience -- we completely understand how frustrating it must have been to have your entire day held up waiting for the service. That's not the kind of inconvenience we ever want to cause. Your time is valuable, and we truly appreciate your patience.
Please reach out to us directly at socialmedia@goaptive.com so we can update your account and note your preference for a morning service window moving forward. At Aptive, we want our service to fit seamlessly into your life, not disrupt it -- and we're committed to making sure your future visits go more smoothly.
Thanks again for being part of the Aptive family!
-Jasmine
Réponse de Aptive Pest Control - Austin
Hi Jacqueline,
Thank you for taking the time to share your experience! We’re so glad to hear that our team’s punctuality, clear communication, and thorough work have made a difference for you. At Aptive, we’re committed to providing reliable service you can count on, and your feedback truly motivates us to keep it up. Thanks again for being part of the Aptive family—we’re here whenever you need us!
-Jasmine
Réponse de Aptive Pest Control - Austin
Hi Austin,
Thank you so much for the fantastic feedback! We're thrilled to hear you had an excellent experience with our knowledgeable customer service team. At Aptive, we’re committed to providing the best possible service, and it’s great to know that our team made a positive impact. We truly appreciate having you as part of the Aptive family and look forward to continuing to deliver top-notch care every time!
-Jasmine
Did what I asked.
5 mai 2025
Réponse de Aptive Pest Control - Austin
Hi Ches,
Thanks for sharing your experience! We’re glad our Aptive service professional delivered exactly what you needed. We’re all about making pest control simple, dependable, and tailored to your requests—so it’s great to know we hit the mark. If there’s ever anything more we can do, just say the word!
-Jasmine
Technician was unprofessional
Your technician was unprofessional. He left without servicing the backyard. I texted asking him to come back and finish and he argued with me back and forth that he had rung the bell. However I have a ring and he did not. I had seen them parked out front and was waiting for them to come to the door. So was my son.
I have video clips of them passing by the camera while they sprayed the front but no video or record of a doorbell event from them actually coming to the door. It wouldn't have been that bad except that he was a jerk on the text chain. Horrible customer service.
I had to call for a reservice and was very disappointed to find myself on extended hold to a call center overseas. I really wanted to talk to my local office. I would have hoped they would have reached out to me to apologize after I had to reschedule but nothing.
6 mai 2025
Réponse de Aptive Pest Control - Austin
Hi Jennifer,
Thank you for taking the time to share this with us. I’m really sorry to hear about your experience—it’s the exact opposite of the service we aim to provide at Aptive. We truly value clear communication and respectful interactions, so I completely understand how upsetting this situation must have been, especially when you were trying to ensure your home was fully serviced.
We appreciate you bringing the details to our attention, including the Ring footage and your interaction over text. This will help us look into the issue more closely with the service professional involved and provide additional coaching where necessary. Your feedback also highlights how important local, responsive support is, and we’re reviewing how we can improve that experience as well.
Thank you for giving us the opportunity to return for the reservice—we know we have to earn your trust back, and we’re committed to doing that. If there’s anything more we can do to support you, please don’t hesitate to reach out to us at socialmedia@goaptive.com. We truly appreciate you being part of the Aptive family.
-Jasmine
It is not service exactly
It is not service exactly. It is how much more expensive it has become for me--79 and retired--from when I started. Plus, my son and I have an LLC with animals, so we never have the backyard done (it would scare the birds). It has just become too expensive for me ($150.47) and I wish to cancel.
11 avril 2025
Réponse de Aptive Pest Control - Austin
Hi Mary,
Thank you for sharing your thoughts, and I’m truly sorry to hear that our service has become a financial burden for you. We completely understand how important it is to stay within your budget, especially as circumstances change. At Aptive, we always aim to provide the best value for the services we offer, and we regret that the pricing no longer feels like the right fit for you.
I also understand your concern about the backyard treatment, especially with the animals and birds involved. We want to be mindful of your specific needs and make sure we’re providing the service that works best for you. If there’s any way we can assist with your cancellation process or help find a more suitable solution, please reach out to us directly at socialmedia@goaptive.com. We’d be happy to discuss this further and ensure everything is taken care of in a way that’s most convenient for you.
Thank you again for being part of the Aptive family, and we wish you all the best moving forward.
-Jasmine
Réponse de Aptive Pest Control - Austin
Hi Lou,
Thank you for taking the time to leave a review! We’re glad to hear that you received the photos and were satisfied with the service, even while you weren’t home. At Aptive, we strive to ensure you're always in the loop and that you can rely on us to get the job done right, no matter where you are. If you ever need anything else, don’t hesitate to reach out – we’re always here to help!
-Jasmine
Spic & Span & Bedone
Your representative and trainee knocked, asked if I wanted work inside? As I replied yes, he was covering his shoes to begin. They proceeded to examine all I asked for and his knowledge helped the extermination go very well.
21 avril 2025
Réponse de Aptive Pest Control - Austin
Hi there,
Thank you so much for your wonderful review! We’re so glad to hear that both your service professional and their trainee were attentive to your needs and provided the thorough service you were looking for. At Aptive, we take pride in making sure every visit is both respectful and effective, so it’s great to know that their expertise made a positive impact. We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to provide top-notch service to keep your home comfortable!
-Jasmine
Friendly and competent
Omar is always on time, professional, and efficient. He listens to our needs and responds. We are always glad to see him.
6 mai 2025
Réponse de Aptive Pest Control - Austin
Hi Susan,
Thank you so much for sharing your experience! We're thrilled to hear that Omar has consistently provided excellent service by being on time, professional, and attentive to your needs. It’s great to know that you’re always happy to see him—it’s exactly the kind of experience we aim to deliver at Aptive. We truly appreciate your continued trust and are always here to help whenever you need us!
-Jasmine
New ant beds
Most of the ant beds have been taken care of, but we still have several new ones popping up.
26 avril 2025
Réponse de Aptive Pest Control - Austin
Hi there,
Thank you for your feedback! We're glad to hear that most of the ant beds have been addressed. We understand how frustrating it can be when new ones pop up, and we truly appreciate your patience as we work to fully resolve the issue. Our team at Aptive is committed to ensuring your home stays comfortable, and we'll continue to focus on tackling those remaining ant problems. Please don’t hesitate to reach out to us at socialmedia@goaptive.com if you need any additional assistance! We're here to help.
-Jasmine
Better Communication Needed
I am retired and home for all the treatments. I like to know what is going on before it starts. I do have certain concerns that I like to express face to face.
At the last treatment, the tech missed filling up the mosquito container and it seems to be gone. It may not be mosquito time now but that is a top concern of mine.
14 avril 2025
Réponse de Aptive Pest Control - Austin
Hi Patricia,
Thank you for sharing your feedback with us! We truly appreciate your trust in Aptive for your pest control needs. We understand how important it is to have clear communication and to address your concerns directly. We’re sorry to hear about the oversight with the mosquito container, and we absolutely take your concerns seriously. Our team will ensure that your mosquito treatment is properly handled moving forward, and we’ll be sure to review everything thoroughly during your next service.
Thank you for being a valued part of the Aptive family, and we look forward to continuing to provide you with excellent service!
-Jasmine
After a couple of rescheduled…
After a couple of rescheduled appointments, after scheduling them without my input or consent, they did not answer, and my login and password were disabled.
17 mars 2025
Réponse de Aptive Pest Control - Austin
Hi Jose,
Thank you for your feedback. We're really sorry to hear about the challenges you've faced with your scheduling and account access. That's definitely not the experience we aim to provide. We understand how frustrating this must be and truly appreciate your patience.
Please reach out to us directly at socialmedia@goaptive.com so we can resolve these issues quickly and get everything back on track for you. Your satisfaction is important to us, and we want to ensure that we address your concerns in the best way possible. Thank you for bringing this to our attention, and we look forward to making it right!
-Jasmine
Réponse de Aptive Pest Control - Austin
Hi Ray,
Thank you for your feedback! We're so happy to hear that our team was on time, communicated their arrival, and provided professional service. At Aptive, we take pride in delivering reliable and quality service every time, and it’s great to know we’re meeting your expectations. We truly appreciate your support and look forward to continuing to serve you!
-Jasmine
Professional and friendly service
Professional and friendly service. The technician addressed all the areas around my home that I had indicated and provided a good report, including photos of the treated areas.
29 avril 2025
Réponse de Aptive Pest Control - Austin
Hi there,
Thank you so much for your wonderful feedback! We're thrilled to hear that our service professional provided professional and friendly service, and that all the areas around your home were thoroughly addressed. We’re also glad the report and photos were helpful to you—keeping you informed is important to us. We truly appreciate your trust in Aptive and are grateful to have you as part of the Aptive family!
-Jasmine
No comment at this time .
22 avril 2025
Réponse de Aptive Pest Control - Austin
Hi Leshan,
Thank you for your review! We appreciate your feedback, even without a comment. If there's ever anything you’d like to share or if you have any questions, feel free to reach out. We're always here to help!
Thanks for choosing Aptive!
-Jasmine
It was great the rep was very excellent…
It was great the rep was very excellent at his job.
20 mars 2025
Réponse de Aptive Pest Control - Austin
Hi Sunday,
We're so glad to hear you had a great experience -- thank you for the kind words! It's awesome to know your representative made such a positive impression. At Aptive, we take pride in having a team that's not only knowledgeable but also committed to delivering excellent service every time.
Thanks again for being a part of the Aptive neighborhood -- we're lucky to have you with us!
-Jasmine
The techs are always courteous
The techs are always courteous, communicative, and thorough. I don’t have bug problems because of yheir work.
16 avril 2025
Réponse de Aptive Pest Control - Austin
Hi Josh,
Thank you so much for sharing this! We're thrilled to hear that our Aptive service professionals have been courteous, communicative, and thorough during their visits -- and even more excited to know you're seeing the results in your comfortable home. We truly appreciate you being a part of the Aptive family and trusting us to protect your space. If there's ever anything more we can do, just let us know!
-Jasmine
Good communication and the outcome was…
Good communication and the outcome was outstanding
10 avril 2025
Réponse de Aptive Pest Control - Austin
Hi Jesse,
Thanks so much for the kind words! We're thrilled to hear that the communication and outcome met your expectations -- that's exactly what we strive for at Aptive. We're so glad to have you as part of the Aptive family, and we're always here if you need anything down the road!
-Jasmine
Tech did not notify of arrival
Tech did not notify of arrival, did not communicate, allegedly took pictures of front, but I did not witness anyone doing anything....except charge for service.
10 avril 2025
Réponse de Aptive Pest Control - Austin
Hi Patrick,
Thanks for sharing your experience with us -- we completely understand your frustration, and we're really sorry this visit left you feeling unsure and unheard. We did see that a priority service was completed this morning, but if anything was missed or didn't meet your expectations, please don't hesitate to reach out at socialmedia@goaptive.com. Clear communication and transparency are incredibly important to us at Aptive, and it sounds like we fell short this time. We truly appreciate you being part of the Aptive neighborhood and for giving us the chance to make things right.
-Jasmine
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