They show up at my house without me being there and without my pets being inside. I still have the black ants which I told them to eliminate and now I have a yellow jacket nest somewhere in my front y... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement4215 Stuart Andrew Blvd, Ste D, 28217 Charlotte, NC, US
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The Aptive employee was polite as I talked about our ant problem. He explained exactly what he would do, what to expect and then asked if I had any other concerns. After he left, I walked around. All... Voir plus
L'entreprise a répondu
The technician for Aptive is courteous, sending an advance notice of his coming and arrival time. He shows photos of his work, and concern for pets. Does his work throughly.
L'entreprise a répondu
Alex was in his always courteous gentlemanly ways today. He explains to me what he is going to do after asking me if there is anything in particular that has been a problem. Then he goes about his tas... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
4215 Stuart Andrew Blvd, Ste D, 28217, Charlotte, NC, Etats-Unis
- 17046105860
We overthink pests so you don't have to.
4,5
Excellent
211 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Aptive Pest Control - Charlotte
Hi Craig,
Thanks so much for the shoutout! We're thrilled to hear our Aptive service professional made a great impression. It's always our goal to deliver not just quality pest control, but a friendly and seamless experience from start to finish. We appreciate you being a part of the Aptive family!
-Jasmine
Réponse de Aptive Pest Control - Charlotte
Hi Jordan,
We’re really sorry to hear that your experience has left you feeling this way. That’s never how we want any customer to feel about Aptive. We’re committed to being transparent and delivering reliable, high-quality service, and if anything about your experience felt misleading or disappointing, we truly want to understand what happened and make it right.
If you're open to it, we'd love the chance to look into your account details and work toward a resolution that feels fair. Please don't hesitate to reach out to us directly at socialmedia@goaptive.com. Your feedback matters to us, and we appreciate you bringing this to our attention.
-Jasmine
Run The Other Way
This is by far the worst exterminating company we have ever had. From the very beginning it was based on lies. I am sorry to say that we feel as if we were hit by scammers trying to get out of a contact that we weren’t shown- only by word of mouth. They begin by saying your first month is at a reduced rate just for signing up for a year. If you cancel early there is a hefty fee. When you think the year is finally up they say you still owe another month, so you actually pay 13 months. They don’t fulfill their end of what is voiced by word of mouth. I tried to access the actual contract online and was unsuccessful. It was very hard to get in touch with someone in authority. I ended up writing a letter and mailing to an address I found online. It was a horrible year. I was with Orkin for for approximately 14 years and didn’t pay half of what I gave ten and acquired much better service. The service started on April 30, 2024. We made 12 consecutive payments till April, 2025 and another deduction took place on May 2, 2025 which made 13 payments. That was not in our verbal agreement. We weren't even told about a contract until we tried to end our year and was told if we cancel early we have to pay extra fees. We have been told that this will be the final deduction. Praise God. You were told throughout the year that we were not satisfied but did not care, so reconciliation will not happen now. You had a year to make good your word. God knows the truth about this whole situation.
29 avril 2025
Réponse de Aptive Pest Control - Charlotte
Hi Patricia,
Thank you for sharing your experience, and we’re truly sorry to hear that your time with Aptive didn’t meet your expectations. We deeply regret any confusion around your contract and the service provided, as that’s certainly not the experience we aim to create for our customers. Transparency and clear communication are very important to us, and it’s concerning to hear that you felt misinformed.
We would like the opportunity to address your concerns and clarify any misunderstandings. Please reach out to us directly at socialmedia@goaptive.com so we can review your account, answer your questions, and work toward a resolution. Your satisfaction is important, and we truly want to make things right.
We value your feedback, as it helps us improve and better serve our customers moving forward. We hope to have the chance to turn this experience around for you.
-Jasmine
Bey announced h
Bey announced her arrival well ahead, spoke with me in detail about the treatment and my expectations, performed duties, and checked with me upon leaving. I do not know definitively what the previous technician did or didn't do, but 14 photos taken to indicate job was done. But I don't believe it !
26 avril 2025
Réponse de Aptive Pest Control - Charlotte
Hi Bill,
Thank you for taking the time to share your feedback. We're so glad to hear that Bey communicated well with you and took the time to discuss your treatment and expectations. We completely understand your concerns regarding the previous service professional's work, and we take all feedback seriously as part of our commitment to improvement. At Aptive, we want to ensure you feel confident in the services we provide, so we appreciate you bringing this to our attention. If you have any further questions or need any follow-up, please don’t hesitate to reach out. We're here to ensure you're completely satisfied with your service.
-Jasmine
We have 2 houses.
We have 2 houses.
That get serviced with you guys. Our person was very polite and helped us with our hornet.Problem we really enjoyed the service
24 avril 2025
Réponse de Aptive Pest Control - Charlotte
Hi Valery,
Thank you so much for your thoughtful review! We're honored to service both of your homes and so glad to hear that our service professional was polite and helpful—especially with that hornet issue. At Aptive, we’re all about creating a positive and effective experience, and it’s wonderful to know you enjoyed the service. We truly appreciate your trust and loyalty, and we're grateful to have you as part of the Aptive family!
-Jasmine
Great Work Aptive
Aptive technicians performs exceptional work ALL THE TIME. I have been using them for a few years now and will continue doing so. They are the best!
25 mars 2025
Réponse de Aptive Pest Control - Charlotte
Hi Ruth,
Thank you so much for the kind words and continued trust in Aptive! We're thrilled to hear that our service professionals have consistently delivered exceptional service -- that means the world to us. Knowing you've been with us for years and plan to stick around truly makes our day. We're so grateful to have you as part of the Aptive family!
-Jasmine
Good service!
28 mars 2025
Réponse de Aptive Pest Control - Charlotte
Hi Ellen,
Thanks so much for the shoutout! We're glad to hear you're happy with the service. It means a lot to have you as part of the Aptive neighborhood!
-Jasmine
They are always on time
They are always on time, courteous operators...they have reasonable rates...I would definitely recommend
1 avril 2025
Réponse de Aptive Pest Control - Charlotte
Thank you for your kind words, Bill & Mona! We are so happy to hear that you appreciate our timely service, team, and pricing. It's always our goal to deliver exceptional service to all our customers, and your feedback is greatly appreciated. We're grateful to have you as a part of the Aptive neighborhood!
-Alexis
Alex was very thorough and attentive…
Alex was very thorough and attentive with his explanations.
21 mars 2025
Réponse de Aptive Pest Control - Charlotte
Hi Claudia,
Thank you for your wonderful feedback! We are so glad to hear that Alex provided a thorough and attentive service experience. At Aptive, we strive to ensure every customer feels informed and confident in our pest solutions. We appreciate you being a part of the Aptive neighborhood and look forward to continuing to service you!
-Jasmine
Alex is always provides great service
Alex is always provides great service. He is friendly, professional and lets me know what is doing.
20 mars 2025
Réponse de Aptive Pest Control - Charlotte
Thank you for your feedback, Brenda! We're thrilled to hear that you've had such a positive experience with our service. We strive to provide friendly, professional service, and we're glad that Alex has been able to meet your expectations. We appreciate your choosing Aptive to care for your pest control needs!
-Alexis
Réponse de Aptive Pest Control - Charlotte
Thank you for taking the time to share your experience with us! We're glad to hear that service is going well and our team has been not only kind, but helpful as well. We appreciate you choosing Aptive to help protect your home from pests!
-Alexis
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.