They show up at my house without me being there and without my pets being inside. I still have the black ants which I told them to eliminate and now I have a yellow jacket nest somewhere in my front y... Voir plus
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Établissement
Changer d'établissement4215 Stuart Andrew Blvd, Ste D, 28217 Charlotte, NC, US
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Lisez les avis des autres
The technician for Aptive is courteous, sending an advance notice of his coming and arrival time. He shows photos of his work, and concern for pets. Does his work throughly.
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Alex was in his always courteous gentlemanly ways today. He explains to me what he is going to do after asking me if there is anything in particular that has been a problem. Then he goes about his tas... Voir plus
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I like Aptive because they treat the perimeters of your yard with a product that targets the eggs that insects lay. This helps prevent bugs from proliferating and cuts down on the amount of bugs that... Voir plus
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À propos de l'entreprise
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
4215 Stuart Andrew Blvd, Ste D, 28217, Charlotte, NC, Etats-Unis
- 17046105860
We overthink pests so you don't have to.
4,5
Excellent
209 avis
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Aptive lied about pricing, bait and switch. Lie about everything.
Aptive lied about pricing, bait and switch, lied about the services performed, lied about when you’d come back out because it was going to rain, then delayed enough that they came out late and on the schedule they wanted vs the schedule I was sold. Your reps had no idea what service I paid for. Kept trying to come in my house. So obviously I was oversold and paying more than needed.
30 mai 2025
Réponse de Aptive Pest Control - Charlotte
Hi there,
Thank you for sharing your experience — we’re truly disappointed to hear you feel let down by our service. We appreciate your candor, and we want you to know we take your concerns very seriously.
At Aptive, we aim for complete transparency, clear communication, and delivering the highest standard of care, and we’re sorry we fell short in your case. We’re especially concerned by your comments about pricing, scheduling, and the confusion surrounding your service — this is not the experience we want for any of our customers.
We would appreciate the opportunity to make things right. Please reach out directly at socialmedia@goaptive.com so we can go over your account, clarify what’s been done, and make sure you’re receiving the service you’re expecting. Your satisfaction is a top priority for us, and we’re committed to turning this around.
Thank you for choosing Aptive — we’re looking forward to addressing your concerns together.
-Jasmine
I love how Aptive remembers me.
When James came to do my yard he asked if there was anything specific that I would like done. I asked if it was in my file for snake away, he told me that it was in there and did I want the inside sprayed or just the outside. He explained what he was using and to keep any pets inside for 30 min.
30 mai 2025
Réponse de Aptive Pest Control - Charlotte
Hi Gale,
Thank you so much for sharing your experience! We're thrilled to hear that James took the time to walk you through the service, confirm your preferences, and explain everything clearly—including safety steps for your pets. That kind of attention to detail is exactly what we strive for at Aptive. We’re grateful to have you as part of the Aptive family and look forward to keeping your home protected and comfortable!
-Jasmine
Takes too much personal time to manage services
While I maintained the device for 2 years, it became ridiculous having to reschedule every appointment they schedule for me. My service level was supposed to schedule appointment every 30-60 days from March to October. I constantly had to reschedule to move my service further out because they kept making appointments for shorter intervals between services. This last time it had only been 3 weeks and they were trying to come and service my yard again. I couldn’t reschedule online because there were no appointments available in the next 2 weeks and there is no option to cancel online. I had to wait online for more than 20 minutes to talk to an actual person. I only had them treat the outside of our home. The 1 time I had them treat inside my dogs got sick (vomiting and diarrhea). All in all, just became too much of a hassle to change appointments so I wasn’t over paying to have my yard treated.
11 juin 2025
Réponse de Aptive Pest Control - Charlotte
Hi Laura,
Thank you for taking the time to share your experience. We really appreciate your loyalty over the last two years and we’re truly sorry you’ve been left feeling frustrated and stressed by your service with us.
We completely understand your concerns — especially when it comes to repeated reschedules, difficulty navigating our scheduling process, and worries about your pets’ well-being after a treatment. Our aim at Aptive is to make pest control convenient, effective, and adaptable to your needs, and we fell short in delivering that for you.
We’re currently looking into our scheduling practices to make sure service intervals align with customer preferences and that reschedules can be made more easily online or by phone. We’re also reviewing our training and application procedures to help ease any worries about your pets’ health and to make sure we’re delivering the safest service possible.
If you'd be willing to connect directly, we’d appreciate the opportunity to make things right and see if there’s a way we can ease your concerns or find a solution that feels less frustrating for you. Please reach out at socialmedia@goaptive.com, and we’ll do everything we can to address your experience.
Thank you again for choosing Aptive — we truly value your business and your trust.
-Jasmine
Great service
We were very happy with our last service. The man in charge was very recently to ours needs and concerns. He was very thorough.
10 juin 2025
Réponse de Aptive Pest Control - Charlotte
Hi Amber,
Thank you for sharing your experience! We’re glad to hear that our service professional was attentive to your needs and concerns and that the service was thorough. Providing personalized, effective care is what we strive for at Aptive.
We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same level of dedication.
-Jasmine
Technicians are always prompt and very…
Technicians are always prompt and very courteous as well as interested in my input
30 mai 2025
Réponse de Aptive Pest Control - Charlotte
Hi Todd,
Thank you for your thoughtful feedback! We're so glad to hear that our service professionals have been prompt, courteous, and attentive to your input. At Aptive, we believe great service means listening to our customers and treating every home with care and respect.
We truly appreciate you being part of the Aptive family and look forward to continuing to provide you with reliable, personalized service.
-Jasmine
The technician arrived late
The technician arrived late, after we left the house and didn't stray much. We requested he stray certain areas, which he did not. We have cameras and could see what he was doing.
1 mai 2025
Réponse de Aptive Pest Control - Charlotte
Hi Andrea,
Thank you for taking the time to share your experience — we’re truly sorry that we fell short of your expectations with your recent service.
At Aptive, we aim to provide thorough, reliable, and convenient care for all our customers, and we’re disappointed to hear that we missed the mark in your case. We completely understand your frustration — especially when you’re trusting us to address your pest concerns while you’re away — and we appreciate you bringing this to our attention.
We’d really value the opportunity to make things right. Please reach out directly to us at socialmedia@goaptive.com, and we’ll make sure to address your concerns, perform a follow-up service to treat all the areas you’re worried about, and work to align our service with your preferences. Our team is here to help, and we’re committed to delivering the high-caliber service you deserve.
Thank you for choosing Aptive — we appreciate your continued loyalty and understanding.
-Jasmine
Great service
The Adaptive team always checks in with me and responds quickly to any of my concerns.
28 mai 2025
Réponse de Aptive Pest Control - Charlotte
Hi Tracey,
Thank you for your kind words! We’re proud that our Aptive team consistently checks in and responds quickly to your concerns—that level of care and communication is very important to us. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to support you.
-Jasmine
They didn’t show up
They didn’t show up! And though I have been paying for “Pro” services over last 9 months— they rarely come inside to spray where I deal with insects and pests—-$100 to only come and take less than 5 minutes to spray the outside? I would never use or recommend Aptive to anyone
22 mai 2025
Réponse de Aptive Pest Control - Charlotte
Hi Shobha and Saras,
Thank you for sharing your experience — we’re truly sorry that you feel let down by your service with Aptive.
We know that a big part of choosing Aptive is trusting us to keep your home comfortable, and we’re disappointed we fell short of delivering that for you. It’s completely reasonable to be frustrated when a scheduled visit is missed and when you’re not seeing the results you expected — especially after many months of service.
At Aptive, we aim for a comprehensive approach to pest control, and that includes addressing issues both inside and outside your home. Our team is trained to treat key entry points and sheltered spaces where pests may reside — but we want to make sure you’re completely satisfied with the coverage you’re receiving.
We’d appreciate the opportunity to make things right. Please reach out to us directly at socialmedia@goaptive.com. We can get a follow-up visit scheduled to address your concerns and make sure you’re getting the value you deserve from your service.
Thank you for choosing Aptive — we’re looking forward to turning your experience around.
-Jasmine
Austin is an excellent technician and…
Austin is an excellent technician and has been very attentive to my concerns. Not to mention the pest control has been outstanding except for a few small ants they treated, we've never seen any other pests.
4 juin 2025
Réponse de Aptive Pest Control - Charlotte
Hi Edward,
Thanks so much for your kind words! We're thrilled to hear that Austin has been attentive and that you have noticed a difference since starting your Aptive pest control journey -- except for those pesky ants! We'll make sure to keep a close eye on those and continue working to keep your home comfortable and protected. We really appreciate you being part of the Aptive family!
-Jasmine
Save your money and aggrivation…
This company's service simply does not work. It's expensive, and they pressure you into signing a two-year contract. I would never recommend Aptive.
23 mai 2025
Réponse de Aptive Pest Control - Charlotte
Hi there,
We're really sorry to hear that your experience with Aptive hasn’t met your expectations. We truly value your feedback, and we understand how frustrating it must feel to invest in a service and not see the results you hoped for. Our goal is always to deliver quality pest control backed by responsive and reliable care. If there’s any chance to take a closer look at your situation or discuss how we can make this right, we’d appreciate the opportunity. Please feel free to reach out to us at socialmedia@goaptive.com. Your satisfaction matters, and so does your trust.
-Jasmine
Réponse de Aptive Pest Control - Charlotte
Hi there,
Thank you so much for noticing! Going above and beyond is what we strive for every day at Aptive, and it’s wonderful to hear that it made a difference for you. We’re grateful to have you as part of the Aptive family and look forward to continuing to protect your home with care.
-Jasmine
The Service Technicians are Fantastic
The techs. Alex is wonderful. He is professional, timely, and courteous. He always goes the extra mile to ensure a thorough inspection of the property is completed and all questions and concerns are answered. I'm always happy to see Alex come to our home.
28 mai 2025
Réponse de Aptive Pest Control - Charlotte
Hi Donna,
Thank you so much for sharing this! We’re beyond lucky to have Alex on the Aptive team—he truly embodies the care and professionalism we strive to deliver with every visit. It means a lot to hear that his thoroughness and commitment to your home’s protection have made such a positive impression. We'll be sure to pass along your kind words to him! Thanks again for being a valued part of the Aptive family—we love showing up for customers like you.
-Jasmine
Unobtrusive in their work.
20 mai 2025
Réponse de Aptive Pest Control - Charlotte
Hi Alison,
Thanks so much for the feedback! At Aptive, we aim to provide thorough, effective service while respecting your space, so it’s great to hear that came through. We’re glad to have you in the neighborhood and appreciate the opportunity to protect your home!
-Jasmine
Alex is the best
Alex is the best. His customer service is top notch. He is respectful, polite and knowledgeable
19 mai 2025
Réponse de Aptive Pest Control - Charlotte
Hi Keyana,
Thank you for highlighting Alex’s outstanding service! We’re so proud to have him on the Aptive team—his respect, politeness, and knowledge truly make a difference in our customers’ experience. It means a lot to us that you noticed, and we’re grateful to have you as part of the Aptive family. We look forward to continuing to provide you with top-notch care!
-Jasmine
Réponse de Aptive Pest Control - Charlotte
Hi Marshall,
Thank you for sharing your feedback with us. At Aptive, we truly value every customer and aim to provide friendly, helpful service at every step. I'm sorry to hear that your experience with our customer service didn't reflect that standard. We appreciate you bringing this to our attention, and we're committed to making improvements so every interaction feels welcoming and supportive. If you'd like to share more details or give us another chance, please reach out at socialmedia@goaptive.com -- we're here to help and ensure you feel valued as part of the Aptive family.
-Jasmine
The way they worked with my schedule…
The way they worked with my schedule and the willingness to also work with my budget!
14 mai 2025
Réponse de Aptive Pest Control - Charlotte
Hi Linda,
Thanks so much for sharing your experience! At Aptive, we know how important it is to fit pest control into your busy life and budget, so we're glad to hear our team could make that happen for you. We appreciate you trusting us to help protect your home and look forward to continuing to provide service that works for you. If you ever need anything, just let us know!
-Jasmine
No Love for the military
I was told by your sales men that because I’m in a military if I ever had to leave my home that I would not have to pay a cancellation fee fee because all I have to do is provide provide a copy of my orders to your organization.
I had the footage on my ring doorbell, but unfortunately, a year later I’m not able to pull up the guy actually saying that your company would honor military having to leave.
Yes, I can read a contract and it says that I would have to pay a cancellation fee, but I would not have signed up for your company being in the military, knowing that I can leave within six months to a year without some type of guarantee. Lesson learned on my end.
Fast-forward a year later, I sent an email requesting information on how to cancel my account and I got charged a cancellation fee before I was ready to cancel. So not only was I charged a cancellation fee. I also had to pay the monthly fee and I got no bug service so I was out almost 300+ dollars and when I call and talk to your rep, the only thing I got was attitude, and I will never use your product again and I will tell every single one of my military friends that are PCS seem to areas where you all have service to never use you.
30 mars 2025
Réponse de Aptive Pest Control - Charlotte
Hi Andre,
Thank you for taking the time to share your experience with us. As a service member, you deserve to be treated with respect and transparency—and we’re genuinely sorry to hear that your experience with Aptive didn’t reflect that. While we do have policies in place regarding contract terms, it’s clear there was a serious disconnect between what was communicated during the initial visit and what actually occurred later.
We especially regret that your attempt to cancel led to unexpected charges, and that your interaction with our team didn’t feel supportive. That’s not the kind of service we aim to deliver—especially to someone who serves our country. Your feedback is not being taken lightly, and we’d appreciate the opportunity to review this further and make things right where we can.
If you're open to it, we’d like to connect directly to revisit your account details and see what resolution may still be possible. You can reach us at socialmedia@goaptive.com, and we’ll make sure you’re heard by the right team.
-Jasmine
On my previous visit
On my previous visit, I had asked for a mosquito be put outside in a tree in our backyard near the lake. The guy who came said that it was too early for mosquitos and didn’t put one up. I told him that I had already seen some on my deck. So when he came this time, I asked again for the mosquitos thing. He said they were changing this product and some sprayers had these but he didn't have any. So my business isn’t important????? He said he would spray around the outside of the house. The next time I looked outside, he was gone.
Service men need to have a sheet that they will out with arrival time and time he is leaving and jobs he actually did and hand each homeowner a copy of the sheet. He was supposed to call me when he was to come to my house, but he didn’t.
12 mai 2025
Réponse de Aptive Pest Control - Charlotte
Hi Connie,
Thank you for taking the time to share your experience with us. We completely understand your frustration and want you to know your concerns are absolutely valid—and your business is important to us. At Aptive, our goal is to provide service that not only protects your home but also leaves you feeling confident and cared for.
We’re sorry to hear there was a lack of follow-through regarding the mosquito treatment and communication during your visit. We appreciate you pointing out the gap in the process—details like providing better time tracking and confirming completed tasks are the kind of feedback that help us grow and serve you better.
We're reviewing this internally to ensure a more consistent and respectful experience moving forward. If you're open to it, we'd love to reconnect and make this right. Please reach out to us at socialmedia@goaptive.com. Thank you again for being part of the Aptive family—we’re committed to earning back your confidence.
-Jasmine
Réponse de Aptive Pest Control - Charlotte
Hi Craig,
Thanks so much for the shoutout! We're thrilled to hear our Aptive service professional made a great impression. It's always our goal to deliver not just quality pest control, but a friendly and seamless experience from start to finish. We appreciate you being a part of the Aptive family!
-Jasmine
Réponse de Aptive Pest Control - Charlotte
Hi Jordan,
We’re really sorry to hear that your experience has left you feeling this way. That’s never how we want any customer to feel about Aptive. We’re committed to being transparent and delivering reliable, high-quality service, and if anything about your experience felt misleading or disappointing, we truly want to understand what happened and make it right.
If you're open to it, we'd love the chance to look into your account details and work toward a resolution that feels fair. Please don't hesitate to reach out to us directly at socialmedia@goaptive.com. Your feedback matters to us, and we appreciate you bringing this to our attention.
-Jasmine
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